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“Location as good as it gets” 4 of 5 bubbles
Review of Crowne Plaza Hotel & Suites Landmark Shenzhen

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Crowne Plaza Hotel & Suites Landmark Shenzhen
Ranked #10 of 2,744 Hotels in Shenzhen
Certificate of Excellence
Mandeville, Jamaica
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Location as good as it gets”
4 of 5 bubbles Reviewed March 11, 2014

Stayed at this hotel for one week. It is down town which is a little dated, but i found everything i need nearby. Went to walking street and spent most of one day between all the different vendors and shops that was an experience. Also went to the big shopping centre near the Hong Kong border where you take the ferry, that was a trip by itself. Cannot say enough about the bell boys and their assistance, i found evevryone from front desk to bell boys to resturant staff to be more than i expected.

Room Tip: Stayed in a huge suite , check it out felt like a good size apartment.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank egas40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, March 11, 2014
Dear guest:

We feel very thrilled to know you have a comfortable stay with us. It is also great to know our location has brought you convenience and comfort during you trip. We thank you for the compliments on our service and the team is very much appreciated to hear them. We all look forward to welcoming you back soon.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
352 reviews
338 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Just stayed a this property for a Sunday night.

As a IHG Rewards Club Platinum member, I was upgraded to a King Studio that some other hotels could call a junior suite. It was done in very grandiose but tasteful way.

I also had an access to the club lounge that could have had a better spread during the afternoon tea and the evening cocktail hours. Didn't check the breakfast offering.

It is very convenient for the Luohu border that is just one metro line stop away and easy to get to the station from the hotel.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, March 18, 2014
Dear guest:

Thank you for taking time to share your feedback with us. We are very glad to know you are satisfied with our room and club lounge service. We value your rights as a Platinum member of IHG Rewards Club and hope you make the most of your travel. We all look forward to welcoming your return in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

It's my first time been there. Very big room and good service with affordable price. It make you feel comfortable and safe when you back to hotel. Convenient metro connection to anywhere of Shenzhen City.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, March 3, 2014
Dear guest:

We feel very glad to know you have enjoyed your recent stay with us. Thank you for your compliments on our hotel which I am very delighted to share with the team. Your generous notes motivate us to continuously bring the best service to our guests. We all look forward to welcoming you back in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 26, 2014

I stayed here with 5 friends this February 2014. We got a connecting King studio and a Superior twin room. It was the perfect set up for us. The superior room was small but the huge king studio made up for it. We had a common area where we can gather and chat. The bathrooms are clean and modern. The beds and pillows are comfortable. Service is impeccable. Concierge is always ready to help. The free shuttle to the shopping center is a big plus. Breakfast buffet was good and varied. Staff is very helpful. Check in and check out very efficient. We will stay here again.

Room Tip: The superior twin room is small for a 4 or 5 star hotel category but the King studio is huge. I'...
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OliJac2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, February 27, 2014
Dear guest:

Thank you for staying with us in this beautiful February. We are so thrilled to know you and your friends have a comfortable stay in our hotel. The team is very much appreciated to your comments and we will try our best to make your next stay even more comfortable. We all look forward to welcoming you back in the near future.

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
283 reviews
242 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
5 of 5 bubbles Reviewed February 12, 2014 via mobile

This hotel is a Great hotel, from the minute you step thru the doors you feel special, check in and check out took minutes while they try to accommodate all your requests the level of service was really amazing.
The room was very big very clean the shower very good and the bed heavenly. The rooms can use upgrading but hey nobody is perfect... The common areas are beautiful and clean. Will definitely stay here again.

Stayed February 2014, traveled on business
Helpful?
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, February 13, 2014
Dear guest:

Thank you for taking time to share your feedback with us. We feel very thrilled to know you had a pleasant stay in our hotel and we very much appreciate your notes on our service. We value your rights as a Platinum member of IHG Rewards Club and hope you make the most of your travel. We all look forward to seeing you soon in the near future.

Wishing you a Prosperous and Healthy New Year!

Best wishes,

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater London, United Kingdom
Level Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed February 8, 2014 via mobile

It is seldom that my first impression of a hotel does not equate to the end one; however, I was pleasantly surprised with this one. Walk into the hotel and it looks fairly dated. I feared the worst. However, the room I got(was upgraded) was excellent. Great feel to it. The 25th floor rooms all seem to be very large but not sure what rooms on other floors are like. Staff were very polite and helpful. Nice little bar on ground floor as well. Within walking distance from one of the border points with HK, convenient as well. Happy to recommend it to others. Only thing holding back a 5th star on rating is the slightly dated feel to some parts of the hotel.

Stayed February 2014, traveled solo
Helpful?
Thank Holja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, February 9, 2014
Dear guest:

Thank you for sharing your feedback with us. We are very pleasant to know your whole experience in our hotel was different with your first impression. Our hotel may appear a bit dated for you, but we do spend a lot of effort in maintenance and we hope our service can meet or even exceed guests’ expectations. We thank you for your recommendation about our hotel and sincerely look forward to welcoming you back in the near future.

Wishing you a Prosperous and Healthy New Year!

Best wishes

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

Stayed for short 3 nights in January and was more than satisfied.

Uncommonly, this Crowne Plaza hotel is an actual 5 Star hotel and performs up to the standard. Location is great directly in the city center, so perfect for busines guests, as well as for any shopping you might desire to do while just being across the border from Hong Kong. Rooms are spacious and well equipped. At the same time, mini bar etc. are decently prized.

Service was great! Attentive and efficient staff during breakfast, room service was also very quick. Big thanks to the concierge, Paul (I hope I remember the name correctly), who helped me to find an emergency tailor and has great knowledge about the city!

Will be back in this hotel, whenever I have to go to Shenzhen!

  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank malteweege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter P, General Manager at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review, January 28, 2014
Dear guest

Thank you for taking time to share your comments with us. I am very pleased to know that you have such a pleasant stay in our hotel. And I believe my team will be delighted to hear how much you appreciated their services. We all look forward to welcoming you back in the near future.

Wishing you a Prosperous and Healthy New Year!

Best wishes

Peter Pottinga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

Property: Crowne Plaza Hotel & Suites Landmark Shenzhen
Address: No. 3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shenzhen
#7 Romantic Hotel in Shenzhen
#8 Spa Hotel in Shenzhen
#10 Luxury Hotel in Shenzhen
#20 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Hotel & Suites Landmark Shenzhen 5*
Number of rooms: 312
Official Description (provided by the hotel):
Crowne Plaza Hotel & Suites Landmark Shenzhen is located in the heart of Shenzhen's bustling LuoHu commercial and shopping district. What's more,we offer a first class selection of restaurant and bar venues,as well as range of recreational facilities that add to the quality of your stay.Notice:Please be advised that our pool will be closed between 18Dec, 2016 and 22Jan, 2017 for upgrading. ... more   less 
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Also Known As:
Crowne Plaza Hotel And Suites Landmark Shenzhen
Crowne Plaza Shenzhen
Shenzhen Crowne Plaza

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