I have stayed at the Shangrila Shenzhen at Luo wu at least 10 time sin the last 5 years and the quality of service has always been excellent. Most recently we stayed in an executive suite of 620 square feet on the 25th floor. The hotel is older, but the staff are what really make this hotel my home away form home in Shezhen. The amenities tend to be a it older and rooms are not as modern as the newest shangrila hotels but the seamless guest epxerience from the bell men opening the door for you every time and a nod and a "Ni hao" as you come in all the way to the buffet staff who eagerly serve you with a smile every time and take away your plates and fold and replace your napkin without being asked make this a hotel where 5 star service doesnt mean stuffy butlers and overly attentive stuffy staff but rather an effortless experience where everything is just taken care of. The rooms are well stocked and club rooms come with added amenities such as a pillow menu (great pillow selection), breakfast at the buffet (one of te best breakfast buffets I have been to) and of course access to the lounge while not offering the greatest selection, tends to be quiet and has a welcoming staff ready to attend to any arrangements you may need with a reasonable level of knowledge of local area restaurants and attraction / amenities. As I mentioned before the staff are what make this hotel a true 5 star hotel, they have a "can do" attitude and if they don't have an answer or solution, will ensure that they find one. As an example, my wife had a fair amount of laundry we had accumulated and did not wish to spend the estimated $200 to put it through he shangri la laundry and so I enuired downstairs at the front desk on my way out, not 15 minutes later, they had a local person from a laundry down the street come by to pick all our laundry and had it ready and delivered back to our room the next morning by 9am all for $5 USD no hassle, not question, they just found a way to do it and got it done.
The hotel itself is also conveniently located across from Luo wu commercial center making it an ideal home base to relax after a day of shopping. Queen spa is just a short taxi ride away (Not more that $3 usd) and the doormen are always happy to translate to make sure the taxi driver knows where to go. Even if you come back at 3am the doormen are always ready to greet you and welcome you home.
- Official Description (provided by the hotel):
- The award-winning Shangri-La Hotel, Shenzhen is ideally located in the Lo Wu district adjacent to the busy Hong Kong border. The hotel offers incredible views of Hong Kong’s New Territory and Shenzhen’s own majestic skyline while to discerning travelers who seek elegance, comfort and convenience when traveling. ... more less
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- Also Known As:
- Shangri La Hotel Shenzhen