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“Above Average” 4 of 5 bubbles
Review of The Venice Raytour Hotel Shenzhen

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The Venice Raytour Hotel Shenzhen
Ranked #34 of 2,744 Hotels in Shenzhen
Certificate of Excellence
Kolkata (Calcutta), India
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Above Average”
4 of 5 bubbles Reviewed June 3, 2014

The OCT [Overseas Chinese Township] group took over the erstwhile Crowne Plaza and renamed it The Venice, with complete Italian theme. Right from the entrance, with the ushers and employees wearing the same outfit makes you feel like in some costume party. Piped Italian music keeps on playing 24 hrs. Rooms are ok, with good sleep quality but the sound proofing is not good. One can hear squeaking, groaning, walking, loud noises throughout the night. Chinese being avid smokers, there is no respite in the non-smoking floors. Smoke wafts around everywhere. The air-conditioner can go only upto 22 degrees C, no matter what settings you keep. Fantastic swimming pool [one of the largest I have seen] and very well maintained. Breakfast is average spread and in-hotel dinning is extremely expensive. The executive lounge is ok but the food is usually dried out in the heater and not very fresh.

Locality is good, with two huge theme parks, malls as well as local middle-class life can be enjoyed withing walking distance. Fantastic underground metro, with clockwork service. English speaking is a challenge, but with smarting of chinese [which is pretty easy] one can get around without any problem and negotiate to hearts content on anything [except in the malls].

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sourav D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph Z, Owner at The Venice Raytour Hotel Shenzhen, responded to this review, June 7, 2014
Dear Guest,

Thank you for choosing to stay at The Venice Hotel Shenzhen.
We are sorry to hear that you had a bad experience during your stay. We will share your feedback to our management team and find out ways to provide better staying experience. We hope you can feel our improvements on your next visit to our hotel.

Thanks again and please accept our apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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782 reviews from our community

Traveler rating
    313
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Santa Cruz, California
Level Contributor
141 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed May 16, 2014

The hotel has grand public spaces intended to remind you of Venice, Italy, complete with mechatronic gondoliers at the entrance and tile in both the lobby and the rooms. Decor was pleasant but somewhat cheesy.

The room was a bit worn - nothing major, but there were minor details that were off (cracks in several places, carpet a bit worn). The bed was very comfortable, and the room was reasonably quiet. The glass-door shower had plenty of water pressure and was reasonably large, unlike some hotels that provide showers that are a bit small for a 6'1" occupant. The A/C often struggled to keep the room comfortable, particularly given the 30C / 85-90% humidity outside, so sleeping was more difficult than it should have been.

There was a lot of choice for breakfast, and they were happy to make me an omelette, which was very handy for me since I don't eat pork and that's about all I got offered during the day at my meeting. Coffee was mediocre, and the selection of fresh fruits wasn't great.

Service was very good: when I checked out, I left a charger for a new phone in my room. They found it within minutes of my checkout and came to give it to me (I ate breakfast after checking out). I had left it intentionally, though, since the charger had Euro plugs and I live in the US; it took some convincing to have them keep it so a future traveler might use it.

Overall, definitely a good place to stay in Shenzhen, but a notch below the top hotels I've stayed in.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank santacruzer_95060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph Z, Owner at The Venice Raytour Hotel Shenzhen, responded to this review, May 27, 2014
Thank you for choosing The Venice Hotel ShenZhen as your home away home. We are sorry to hear the issues you experienced during your stay. Your comment is highly appreciated and it will be forwarded to appropriate department and we hope you would see an improvement in all the conditions you mentioned. Thanks again for your advice and we look forward to welcoming you back to our hotel. Best Wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 25, 2014

I just came to venice hotel after a six wonderful night stay from intercontinental hotel shenzhen .

I only shifted to venice hotel because of it being a little bit cheaper and v bar being near but that was my mistake.

when i first got shifted in the hotel via agoda .. i asked for a smoking room .. once i got to the room . it was stinking of smell. i couldn't bear it and asked the reception to change my room .

Thank god they changed my room but little did i know that they put me in a room that is like a steam room due to the heater and the a/c not working . although i complained twice .... one of their management staff came in my room and just opened my window and told me that its going to be cold tonight and its going to cover the cold.

i am checking out tomorrow to go to another province but will be back in shenzhen and i will make sure to not be back in this hotel .

i mean how could they let me sleep in this heated room .

sad .

Room Tip: make sure the a/c is working !!!!
See more room tips
  • Stayed February 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Divesh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
241 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed February 19, 2014

Only had one night here, wish I'd stayed longer! Foyer of hotel is magnificent and redolent of a true Venetian experience. Was decorated with gold silks, rose petals, lanterns etc for Valentines Eve. Spectacular! Reception staff most helpful and had a little understanding of English language!
Corridors sumptuously carpeted. Our room was HUGE with queen beds, sofa, easy chairs and coffee table. We had heating and a balcony! Sadly no view of Window of the World which is local theme park attraction just opposite hotel. Glorious bathroom with rain shower.
Had the buffet in the evening. Sadly staff didn't divulge that it was due to close at 22.00-we entered at 21.15. Food was reasonable quality- Chinese items much better than European- quite justified in China! Choice of fruits, cheeses, seafood and deserts was spectacular! Breakfast was equally good!
This hotel is situated in convenient spot for MTR so easy to get to other attractions in Shenzen. A really good place to stay!

Room Tip: A room overlooking Window on the World would be an ace photo opportunity!
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
1 review
2 of 5 bubbles Reviewed February 1, 2014

I'm a long time traveller into Asia and have stayed at this hotel often over the years. Service on the executive floor is always pleasant but poorly trained. I continue to accept that there's no heating in the rooms at this time of the year, that the TV volume control has a maximum level below a volume my old ears can comfortably hear, that they always deduct the room charge from my visa on check in, that the buffet closes early and is very poor quality anyway, but to close the only really good thing is the Italian restaurant, the normal highlight of my stay FOR A PRIVATE PARTY just shows what's important at this hotel. It would have been nice to know at check in OR when room reservations are made not wait until you make a reservation from your room that night.

  • Stayed January 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Adrian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 12, 2014

I was stayed this hotel for 2 days in the end of October for the Halloween‘s day. The room it's basic,nothing special,hotel Reception are not very Passionate to talk to you. The Buffet Restaurant it's terrible,a chef stay at the open grill station has very bad attitude, I had ordered a grill lamb chop but every time I came back she told me already give other people, and I was asked her make a new one and please send to my table she was refused to me, than I complain to someone wearing a black Jacket but he nothing to do, I swear I'll never go back this Restaurant again. to be honest, the pool bar are very comfortable, relax and big.but you never can get the good service even you paid for 15% service change. music not bad, but inside the singer was awful, she screaming whole night you don't even can stay there for 5 min.

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Baker V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk
Level Contributor
158 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed January 11, 2014

I was in the hotel for a three day conference as keynote speaker, so I had the best room in the place - a suite overlooking the city.

It was all VERY nice, lots like an American international hotel all a bit "done"... and curiously decorated. The pillars are wrapped with gold lame cloth, the door staff are dressed as Gondoliers (poor sods) and there are two faux mechanical gondolas outside the main entrance surrounded by coy carp... you get the idea.

Apart from the "Venice-as-designed-by-someone-who-has-never-bee-to-Venice" theme park aspect of the place it was fine. Hugely overstaffed (five people came to replace the batteries in my TV remote!), really quick room service (although I thought the laundry was VERY expensive). Food was fine and with several options, and there's a high-end mall literally over the street which also has good restaurants on the upper floors.

If someone else is paying, or you're on business, this is fine. And if you're a traveller who doesn't like travelling then you will be pleasantly reassured by the familiar international blandness of it all.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TACHSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Venice Raytour Hotel Shenzhen

Property: The Venice Raytour Hotel Shenzhen
Address: No.9026 Shennan Road, Overseas City, Nanshan District, Shenzhen 518000, China
Location: China > Guangdong > Shenzhen > Overseas Chinese Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Shenzhen
#27 Business Hotel in Shenzhen
#34 Luxury Hotel in Shenzhen
#50 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venice Raytour Hotel Shenzhen 5*
Number of rooms: 372
Official Description (provided by the hotel):
Discover Venetian charm and business success at the Venice Hotel ShenzhenLocated in the southwest of Shenzhen city, The Venice Hotel Shenzhen is within 5 minutes walk from the famous theme parks and shopping malls – Window of the World, Splendid China, Happy Valley, China Folk Culture Village, and Yitian Plaza. Moreover, we are just just 10 minutes drive from Futian Centre and the Hi-Tech Zone, 15 minutes drive from Shekou Harbour Passenger Terminal and Shenzhen Bay Port, and 20 minutes drive from Luohu Port and Shenzhen International Airport.Being the first international Venetian style hotel in China, The Venice Hotel Shenzhen represents a unique and distinctive Venetian theme. The hotel boasts 375 guest rooms and suites; eight function rooms and a 685 square meter pillar-less ballroom; seven restaurants and bars including the award-winning Blue Italian Seafood & Grill Restaurant and V Bar, the coolest venue in town for evening entertainment and live shows. ... more   less 
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Also Known As:
Shenzhen Crowne Plaza

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