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“Enjoy trip”

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Novotel Shenzhen Watergate
Ranked #176 of 2,791 Hotels in Shenzhen
Hong Kong
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Enjoy trip”
Reviewed November 14, 2012

The service was very good. They allowed for late check out if the room was available.
The mini bar was fee of charge although it was only 4 drinks. We would like to give a like to it. Moreover, I got supprise when I came back from shopping. I found a brithday cake on the tea table. I could enjoy my birthday cafe with my husband and it was free of charge.
The location was very good it was near shopping mall. I took a rest and went to have my late dinner easily.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolelam505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed October 21, 2012

the hotel is located near the GRAND THEATRE MTR and KK Mall, about 5mins walk via underpass.

you need to prepare a hotel location map to guide the taxi driver if you decided to take a taxi.

overall, value for money.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColinFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, New Zealand
Level 5 Contributor
74 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 24, 2012

Ahhh... the beds here are so hard, like rocks. That is the reason I won't be staying here next time. I felt bruised every morning.
The food was really good, the service was lacking, with either on staff member at reception and about 6 people waiting, or 4 people at reception and no one waiting. They just didn't have it right. Top that off with no one really understanding english and it was pretty hopeless. The exception once again is Max, who really is wonderful and even wrote us his first letter in English. Max helped us get a car back to Hong Kong airport for 800 RMB when other hotels charge 1300. His help with all our transport requirements is hugely appreciated.
The location is very central and I could put up with the poor service if it wasn't for those beds .

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willtravel44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 6 Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 21, 2012

Newly renovated hotel relatively close to metro and 10 min by taxi from the train station. I enjoyed the free internet. Decoration is modern with large shower but no bath. Breakfast was however below standard with very limited option especially for western food.

English level of the staff should also be improved. I called them and it took 4 people to tell me which metro station was the nearest to the hotel ...

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikael999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 5, 2012

The hotel itself isn't facing the main road, and can be a little tricky to find. But this also means that the rooms are quiet. Check in was swift with very helpful and courteous staff. The room itself was very clean and well equipped. Although Wifi was only available in the lobby, LAN cables were offered for use in the room and was free of charge. Didn't get to try out the pool, but when we walked past at 9am, it was closed even though the information book states that it is open from 7am. The hotel was also conveniently located within walking distance to many malls and small restaurants.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YiChong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Shenzhen Watergate

Property: Novotel Shenzhen Watergate
Address: No.1019 Shennan Middle Road, Futian District, Shenzhen 518031, China
Location: China > Guangdong > Shenzhen > Huaqiang North
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#85 Luxury Hotel in Shenzhen
#113 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Shenzhen Watergate 4*
Number of rooms: 140
Official Description (provided by the hotel):
Novotel Shenzhen Watergate is an ideal destination for guests travelling on business to the port city of Shenzhen, home of the first Special Economic Zone in China, located in the financial district on Shennan Zhong Road. 40 mins drive to Shenzhen Bao'an International Airport & 10 mins drive to the railway station.140 spacious rooms with broadband Internet access, along with conference facilities for up to 100 people in a theater-style arrangement, plus restaurant, bar, outdoor pool, gymnasium & parking. ... more   less 
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Also Known As:
Novotel Watergate Shenzhen Hotel Shenzhen
Novotel Shenzhen
Shenzhen Novotel

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