I am writing this review while staying at the hotel, and I can't wait to leave. Compared to other St Regis facilities and another St Regis in China which is the much older but far superior St Regis Beijing, this place is sub-par.
100+ floors, great location and views. That's it. If this is all you need fine, otherwise stay at another hotel.
No sign on the ground floor to let you know that the lobby is on the 96th floor
Very rude, incompetent, slow, and generally useless front office staff who have no idea how to interact with customers, nor work their laptops, nor a credit card machine.
If you SPG platinum, don't expect any frills, there are three people in our group and all the rooms were identical, while only one of us (me) is Platinum, and I was supposedly upgraded. Only benefit is the free wifi.
Rooms are musty, the touch screen by the bed to control the room was filthy, charging station is on the fritz, ..very dim lights in the corridors to point you to your room, remote controlled curtains that don't work.
But all pales in comparison to the rude and incompetent staff, and I won't even comment in the limited English skills.
Avoid at all costs.
To the general manager, please learn from the other superb St Regis hotels in the region; Singapore, Bangkok, Beijing, etc..
- Free Wifi
- Free Parking