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“OK if relax! The best in Shenzhen I beg though”

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The St. Regis Shenzhen
Ranked #5 of 2,865 Hotels in Shenzhen
Certificate of Excellence
Reviewed January 5, 2013

Sleep quality is excellent!!! I really enjoyed sleeping there. The bed was so comfortable!
The service was okay. I was scared of height though... sleeping on 82/F was a bit scary...
The swimming pool was awesome and the fitness centre was also okay.
The hotel was easily accessible because it was close to the railway station. The shopping centre was nearby.
I have nothing to say about Shenzhen where was a place without any entertainment. Worth trying the hotel only...

  • Stayed: January 2013, traveled solo
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Thank Benpang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this reviewResponded March 19, 2013

Dear Guest, thank you for choosing The St. Regis Shenzhen duiring your trip. Many thanks for sharing your stay experience with us and leave the precious comments. We do welcome you come back to hotel again! Be well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 - 282 of 536 reviews

Reviewed December 29, 2012 via mobile

We checked in last week for a two night stay and your instantly wowed by the views as its the highest sitting hotel in the world with the lobby at the 96th floor. The rooms have all the luxury items you would expect for a $300 plus room, including an iPad that controls the room. The breakfast buffet was nice but not cheap. The thing downside to this property is the fact you have to pay for wifi and is like my old aol dial up speeds. This is not acceptable in a five star hotel, not to mention many of the US sites were blocked including google, which is not their doing but two other American branded hotels in china we stayed at found a router that worked around this problem so it's fixable for sure. The only other downside was at check out where they dinged us on the exchange rate so be sure to pay in the local currency.

  • Stayed: December 2012
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Thank B8zim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this reviewResponded March 19, 2013

Dear Guest, thank you for choosing The St. Regis Shenzhen duiring your trip. Many thanks for sharing your stay experience with us and leave the precious comments. We do welcome you come back to hotel again! Be well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2012 via mobile

good value for spg free night redemption.

this hotel is well situated on the top floors of Kingkey 100, the eighth tallest building in the world.

Luxuriously appointed room with a sony 3D flatscreen tv, and Remede as bathroom amenities. The gimmick point is the ipad in-room controlling system. I was like amazed by this technology. it took me some time to get familiar with lighting, Tv, curtain control etc. The personalized butler service was really helpful.Thank them for making restaurant reservation and preparing coffee in the morning (because the in-room coffee machine did not work.)

swimming on 76 floors is definitely a must-do. Again,it is the highest swimming pool in the world.
you will feel like swimming in clouds.

My only issue was about the sky bar. It was way too loud at night. I can even hear skybar songs from the lobby bar. Not suitable for ppl who want quiet drinking place.

Personally, i think if i consider only for the view offered, it cannot be compared to Hong Kong Ritz-carlton. But you know, this is shenzhen and st regis did all it can do.

  • Stayed: October 2012
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Thank Alfred_NG_119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this reviewResponded February 16, 2013

Dear Guest, Thank you for choosing The St. Regis Shenzhen during your trip. Many Thanks for sharing your experience with us and leave the precious comments. we do welcome you back to hotel again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

The lobby is on level 96... The bar on level 100...

Its an upside down hotel, that is, you checkin at the top and the rooms are below. So one has to take a lift from the ground to 96, then take another lift down to your room - this one is glass and there is a central atrium. An amazing design.

You have to visit the bar on 100, even if you are not staying. 435 metres up... The entire curved roof is glass, with a cobweb of huge steel supports. An engineering marvel.

The rooms were very good.

My only issue was service at the start. Severely lacking for what this hotel promises. Having said this, they did go out of their way to remedy.

Would I stay again - probably not.

  • Stayed: November 2012, traveled on business
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Thank JandAonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this reviewResponded February 16, 2013

Dear Guest, Thank you for choosing The St. Regis Shenzhen during your trip. Many Thanks for sharing your experience with us and leave the precious comments. we do welcome you back to hotel again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

Stayed at this hotel for one night during a 2 week break in hong kong. Can not fault the hotel, the rooms are amazing and the view is breathtaking. Everything in the room is controlled by an iPad which is quite cool. We paid extra for an executive room, which was on a higher floor and included free tea and coffe 24 hours a day. The only downside to the experience was that there is not much to do in Shenzhen, a few nice malls, but that's about it. Nice if you just want to relax in the hotel though. I would definitely recommend having a bath ritual, it was fantastic way to relax, a million times better than a regular bath!

  • Stayed: October 2012
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Thank Jen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The ST Regis S, Online Distribution Specialist at The St. Regis Shenzhen, responded to this reviewResponded February 4, 2013

Dear Guest, Thank you for choosing The St. Regis Shenzhen during your trip. Many Thanks for sharing your experience with us and leave the precious comments. we do welcome you back to hotel again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

This is a beautiful hotel,, probably the best hotel in Shenzhen. It is on the top floors of the tallest building in Shezhen, right opposite a high end mall.The room was spectacular with a large tub in the room overlooking the city. iPad control of all room features

The service is amazing, the decor outstanding, the bed extremely comfortable.

Was an excellent stay.

  • Stayed: June 2012, traveled on business
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Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn C, Manager at The St. Regis Shenzhen, responded to this reviewResponded October 8, 2012

Dear Guest, thank you for choosing The St. Regis Shenzhen duiring your trip. Many thanks for sharing your stay experience with us and leave the precious comments. We do welcome you come back to hotel again! Be well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

Yesterday was my first time at St. Regis, I got I very good welcome at the entrance I even had to register before going up the bar for my afternoon tea so in my mind I thought somebody was waiting for me upstairs... well nobody cared: I had to find a table by myself, I had to wave like a crazy my hand to get the attention of a waiter to get my table clean, and for him cleaning was only removing the used cups and leaving all the dirty of the previous customer...
Finally we got our 3 cappuccino, of course without sugar. It costed me over 5 minutes to get again the attention of the waiters to get my sugar!!! I found the place overcrowded by staff too busy on doing nothing but chatting among each other, talking to the phone, walking by the tables and watching in the direction of the wall instead of watching at customers... you claim to be a 5 star? well you have a lot to improve in term of service!!

  • Stayed: September 2012, traveled with friends
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Thank Paolahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn C, Manager at The St. Regis Shenzhen, responded to this reviewResponded October 8, 2012

Dear Guest, thank you for choosing The St. Regis Shenzhen during your trip. Many thanks for sharing the stay experience with us and leave the precious comments. We do apologize for the inconvenience. Your precious suggestion will be passed to our management team. We do welcome you come back to hotel again! Thanks again for the understanding. Be well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Shenzhen

Address: No.5016 Shennan East Road, Luohu District | 75-100F, Kingkey 100 Building, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 2,865 Hotels in Shenzhen
Price Range: $306 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Official Description (provided by the hotel):
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 
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