We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice choice, centrally located” 4 of 5 bubbles
Review of The Westin Shenzhen Nanshan

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Westin Shenzhen Nanshan
Ranked #15 of 2,738 Hotels in Shenzhen
Certificate of Excellence
Oak Park, California
Level Contributor
188 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Nice choice, centrally located”
4 of 5 bubbles Reviewed January 4, 2014

Located in the Window of the World. There are several large malls, a good selection of restaurants and activities, and a metro station. The hotel is very nice, and the food as well. Staff is friendly and helpful. - All in all, a good choice.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WorldTraveller550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, January 17, 2014
Dear WorldTraveller550, Thanks for your great review! We are delighted to read about your experience during your recent stay. Thank you for your positive comments of our facilities,services and food, we have shared them with our team. We look forward to welcoming you back in the near future.Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

451 reviews from our community

Traveler rating
    226
    175
    34
    10
    6
See reviews for
35
42
18
222
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
hong kong
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed December 30, 2013

Great location at the heart of tourist attractions; Windows on the World, Chinese Folk Village, and Happy Valley. Poor service quality and very poor food at F&B for a 5-star hotel, Concierge not service friendly, front desk has limited knowledge. Breakfast and dinner buffet more in line with a 3 to four star hotel but you are paying a 5 star price. The concierges and front desk try, but clearly there is a management problem at the hotel because they don't know what they are young and don't know what they are doing. We needed some help to purchase rail and concert tickets and the concierge was not helpful in either picking up tickets until pushed several times or told us to go to the train station to purchase a ticket which didn't work out costing us a half a day of downtime arranging alternate transportation. The concierge couldn't even properly hail a taxi for us and always told us the taxi left while we were waiting in front. It was nice to get to the Ritz Carlton in Guangzhou where service was impeccable. Unless you really know where you are going in Shenzhen and just need a bed to stay and you get a good rate, I would avoid the Westin Shenzhen hotel especially if need help to navigate Shenzhen with children.

Room Tip: Get a room facing Windows on the World where you can see the show from your room. It's not worth...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ken c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, January 6, 2014
Dear Ken c, Thanks for visiting The Westin Shenzhen Nanshan and taking your time to share the valuable comments to us. regarding to the Concierge and restaurant experience which you mentioned, we have share with related departments for improving in future, once again, Thanks for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 25, 2013 via mobile

Usual westin comfort. Nice bed and deco. However, room size is small with little space to go around. Bathroom design is cool with sliding door to make the room and bathroom integrated. But with children, they can easily open your sliding door whilst you are showering. No privacy if kids staying in the same room. Language is an issue. when call for service via phone, staff could not really understand English. Simple common terms like 'shower gel' they could not understand.

Stayed December 2013
Helpful?
Thank Qwertyqwerty88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, December 27, 2013
Dear Qwertyqwerty88, Thank you so much for taking the time to share your stay at The Westin Shenzhen Nanshan. We appreciate your compliments on our facilities. regarding to the staff service issue which you mentioned, we have shared that with our related department for improving on everyday operation, we look forward to welcoming you back on your next visit to Shenzhen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 22, 2013

Definitely one of the best places i have stayed at. Before going there, i had some apprehensions regarding the wi-fi etc but all those fears were dispelled once i reached there and experienced the service. The place and people ooze warmth and the feel is very premium with staff speaking decent English. The breakfast spread was lavish and had something for everyone. The room was comfy and classy. I was there for 2 days and wish it'd have been longer. Will definitely stay there next time.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anurag C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, December 27, 2013
Dear Anurag C , Thank you for sharing your stay experience at The Westin Shenzhen Nanshan. We appreciate your compliments on our facilities and service, all these will motivate us to provide best service to guests consistently. We look forward to welcoming you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sammamish, Washington
Level Contributor
378 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
5 of 5 bubbles Reviewed December 12, 2013

This hotel is situated right across the street from Windows of the World Park, and is connected to the Holiday Plaza shopping center, and has convenient access to two of Shenzhen's subway lines. If coming from airport, you can just hop on line 1 of subway and get here easily. The only negative is that the entrance of hotel is behind the shopping plaza, so not really obvious if you are here for the first time.

My usual negative with Starwood hotels is that despite being SPG Gold, there's never an upgrade to club level. Still, the room is large and nice. One funny thing about layout is that there is a tub placed in middle of bathroom. This makes getting in/out of the bathroom a bit more complicated than it should.

Breakfast here is awesome, one of the best I've had. Service is great, as there are both Chinese and English speaking staff available downstairs. There is a direct connecting hallway to the mall, though it only opens during mall hours.

Not a cheap hotel choice, but very nice.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank palladia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, December 18, 2013
Dear palladia, thank you for visiting The Westin Shenzhen Nanshan, your compliments on our hotel location, breakfast and staff service are highly appreciated. Regarding to the SPG member upgrade issues, we have shared the information with our related department to follow up. we look forward to welcome you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
605 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

Very efficient check in and check out. Spacious rooms with superb bathrooms. When using the Service Express number everything was excellent. Stayed on a Monday night so the bar and restaurants lacked a little atmosphere. Open air bar on top floor is great for a drink.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StuckinBangers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, December 13, 2013
Dear StuckinBangers, thanks for visiting The Westin Shenzhen Nanshan. we are so proud that you share such great experience with us, and also enjoy your journey at our hotels. We will keep our service and look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas USA
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

Pros
---relatively western (music, beds, food, mostly english speaking staff, good workout facility)
---good maintenance with minimal wear and tear (built in 2010)
---connected to mall and metro
---functional sauna and steam room
---nice club lounge, with good selection of food at happy hour

Cons
---mixed SPG platinum recognition from staff
---feels more like 4 or 4.5 star than 5 star
---rooms are smaller than most other starwood properties I've visited in china with awkward bathroom/bathtub layout
---some street noise at night, even from floor 20 and above

Tips
---use the shenzhenwan port immigration from HK (10 minute taxi ride from hotel)
---lots of dining options in connected mall and metro station

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tdsbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, December 8, 2013
Dear customer tdsbu, warmest greeting from westin shenzhen nanshan. Thank your for staying with us and thank you very much for taking time to review us with such detail recommendations. Regarding to your share of experience we have forwarded to related departments for future improvement purpose, and it is much appreciated your recomendation from the view of a frequent business travler. We warmly welcomes you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shenzhen hotels
Shenzhen High-tec Industrial Park
InterContinental Shenzhen
InterContinental Shenzhen
#4 of 2,738 in Shenzhen
4.5 of 5 bubbles 1,207 reviews
Civic Center
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
#2 of 2,738 in Shenzhen
4.5 of 5 bubbles 830 reviews
Luohu Port
Grand Hyatt Shenzhen
Grand Hyatt Shenzhen
#5 of 2,738 in Shenzhen
4.5 of 5 bubbles 680 reviews
Show Prices
Show Prices
Show Prices
Zhuzilin
The Langham, Shenzhen
The Langham, Shenzhen
#8 of 2,738 in Shenzhen
4.5 of 5 bubbles 288 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Shenzhen Nanshan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Shenzhen Nanshan

Property: The Westin Shenzhen Nanshan
Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
Official Description (provided by the hotel):
The Westin Shenzhen Nanshan ideally located in conjunction of business and recreation area, connected to upscale shopping complex with direct access to subway station. 350 inviting guest rooms and suites offer the signature Heavenly® Bed to ensure you start your day feeling rested and energized. You can unwind in the Heavenly Spa by Westin, recharge with a WestinWorkout, or enjoy free wireless high speed internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Ctrip TA, Travelocity and Cheap Tickets so you can book your The Westin Shenzhen Nanshan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing