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“Really helpful hotel”

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The Westin Shenzhen Nanshan
Ranked #14 of 2,769 Hotels in Shenzhen
Certificate of Excellence
Bergen
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Really helpful hotel”
Reviewed May 31, 2013

From check in to checkout this hotel was brilliant. I never had any language problems. Everyone spoke very good English. Rooms were lovely and the beds superb. The breakfast was impressive, not just Asian food but really good Western breakfast foods too. I'll happily stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winson796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, June 4, 2013
Dear Winson796 , Thank you for sharing such an encouraging review of your stay at The Westin Shenzhen Nanshan. We are glad to know that you have a wonderful trip in our hotel, as well as we shared your feedback to our colleagues who exceeded your expectation. we look forward to see you in The Westin Shenzhen Nanshan again.
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468 reviews from our community

Traveler rating
    237
    179
    36
    10
    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

A great hotel to stay with good location and always the same experience as Westin. Service in lounge is always wonderful, I checked in at my birthday so received a small considerate gift! Sweet! However, when my colleagues tried to arrange additional service on some birthday gift surprises, the concierge could not deliver a 'Westin' standard job... This is to show that a wonderful hotel is only wonderful within their scope of work...don't ask too much.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, May 31, 2013
Dear Joanna G, Thank you for sharing your review with us, we are so pound that you can enjoy your birthday with us, for the additional service issue, we would like to have an opportunity to speak with you in person, for helping us to improve the service. Please reach me at: Happy.wang@westin.com. Thank you for your support to us, I am looking forward to hear from you soon.
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hanoi - vietnam
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 26, 2013

I stayed 4 nights for a biz trip. Nice bedroom, perfectly cleaned and well equipped (audio station - coffre machine ...). I had a terrible agenda but thanks to the fact That the hotel was located beside a shopping mall, closing at 22pm, I had Time for a short but effective shopping Time!

Room Tip: At the lobby restaurant, Western food.is not as good as chinese food.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sosohanoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, May 30, 2013
Dear sosohanoi, Thank you for taking the time to write a review of The Westin Shenzhen Nanshan. we are delighted to know that you enjoyed the stay in our hotel, we look forward to welcome you back in the near future.
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Orange County
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013

Located in a nice clean area. Rooms are significantly beautiful. Staff is one of the most professional crew I experienced. Being in china I was thrilled that they spoke English. Will be back soon! Conveniently located next to a very clean shopping center. An evening stroll was comfortable because of location

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flipthecoin888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, May 13, 2013
Dear Flipthecoin888,Thank you for choosing stay with us at The Westin Shenzhen Nanshan, we are so proud that our service is beyond your expectation, We look forward to warmly welcoming you back to The Westin Shenzhen Nanshan.
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New York
Level Contributor
512 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed May 4, 2013

justa wonderful place to get to at the end of a long day, good chocie of restaurants, decent spa, gym well equiped and open 24 hours, beautiful pool and the great beds, towels and robes SPG is so well known-

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lgppres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, May 7, 2013
Dear lgppres, we are glad to know that you enjoyed your stay with us at The Westin Shenzhen Nanshan. Thank you very much for your compliments regarding our restaurant, gym and guest room. We hope to welcome you back in the future and be able to stay longer to experience even more of our sincere hospitality and facilities.
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Netanya, Israel
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 30, 2013

This hotel is a great modern, clean and functional hotel. The staff were very friendly and helpful. They all spoke English. The location of the hotel was great. For those that come with children the area is for them, Windows of the World is right across the road. The Metro is about 30 seconds from the lobby. The Hotel is connected to a shopping mall with restaurants and high fashion stores.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, May 2, 2013
Dear Larry S:
Thank you for sharing such an encouraging review of your stay at The Westin Shenzhen Nanshan. We are glad to know that we provide you with an exceptional experience. Your compliments on our room design, staff service, as well as hotel location are highly appreciated. As you mentioned the tourism destination of Window of the World, we recommend that you can arrive at our steak house - Grange Grill, to enjoy the fireworks from Window of the World on each Saturday and Sunday evening. We look forward to welcome you again.
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Tel Aviv, Israel
2 reviews
Reviewed April 28, 2013

The hotel team is the most helpful and kind!
Great rooms , very clean! I was in Shenzhen during an exhibition and it was always very refreshing to return to the hotel after a busy day and to use the business lounge with its welcoming staff .
The food in the Business lounge is excellent and one do not need more than that in a day, great drinks!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dudi1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review, May 2, 2013
Dear Dudi1956:
Thank you for sharing your review of your recent experience at The Westin Shenzhen Nanshan. We are glad to know that you enjoyed our facilities, as well as the food and beverage at Westin Executive Club. We look forward to welcome you back on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Shenzhen Nanshan

Property: The Westin Shenzhen Nanshan
Address: No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Location: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Shenzhen
#12 Spa Hotel in Shenzhen
#14 Luxury Hotel in Shenzhen
#47 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Shenzhen Nanshan 5*
Number of rooms: 350
Official Description (provided by the hotel):
The Westin Shenzhen Nanshan ideally located in conjunction of business and recreation area, connected to upscale shopping complex with direct access to subway station. 350 inviting guest rooms and suites offer the signature Heavenly® Bed to ensure you start your day feeling rested and energized. You can unwind in the Heavenly Spa by Westin, recharge with a WestinWorkout, or enjoy free wireless high speed internet access. ... more   less 
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Also Known As:
The Westin Shenzhen Nanshan Hotel Shenzhen

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