Despite the lovely view from the mountain to one of the best beach in Shenzhen the Potential of that Hotel is really repressed by its management.
The Hotel is unable to welcome International Guest as it is really focused on Service Chinese Guest Only. The front line staff do not speack english and to be Honest they not even try it.. the front desk Staff is useless in solving any issue , lukly they know how to call fast the only helpfull staff Xiao Ke that speack English and that we really wish to thank for the good service.
The Hotel position is very good, but only if you plan to do not get out... any beach is at minimun 20 minute walking and do not hope to grab a taxy the hotel offer only overprice private car ( 100 RMB for a trip that usually cost 20) . The rooms are clean but I cannot say in good condition as they seriously need a fresh paint and furniture are restricted to the minimum. Breakfast is included in the rate but it is same as not.. I had to eat for 3 days bread and jam only and I had to beg often to refill the toast bread on buffet.. the rest of the buffet is a small variety of chinese breakfast items of very poor quality as meet dumplings ( Pork ?? who knows) vegetables noodles or congee.. the western buffet was a portion of french fries with ketchup. Serice? inexistent waiter took over 10 minutes to clean a table. there are no individual table in the restaurant only big round chinese banquet table so it s uppen that you need to seat with other guest in a dirty table to have your food.. and do not ask coffee .. takes 10 minutes to be serviced and is a watering soluble coffee .. Overall we had a good stay because we expected very little but it s sad as the resort can be a lot better and the price paid was high ( 100 Dollars ) so I cannot say I was fully satisfied .
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- Also Known As:
- The Fountain Hotel Shenzhen