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“couldn't fault it”

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Grand Hyatt Shenzhen
Ranked #5 of 2,755 Hotels in Shenzhen
Certificate of Excellence
auckland
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“couldn't fault it”
5 of 5 bubbles Reviewed May 10, 2012

WE were in town with the family for a conference in April. We had reserved a 2 bedroom apartment and couldn't have asked for better. the shower was trully awesome, the service and room layout excellent.

We upgraded to the Club level so had access to the lounge with refreshments and snacks which proved to be a wise decision and would strongly suggest it as it allows you to feed the kids at any time.

we tried the Spa and had such an awesome experience we booked a treatment each day of our 4 day stay there - don't miss it.

We would definitely use this hotel again if in Shenzhen.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottyAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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693 reviews from our community

Traveler rating
    440
    205
    29
    6
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ashbourne, United Kingdom
Level Contributor
231 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
5 of 5 bubbles Reviewed May 7, 2012 via mobile

Been here about 3 or 4 times now, and it never fails to impress me. Great. Service, friendly staff, good rooms and decent food.

The club is worth the extra given the quality of the food and the length of the happy hours....

Stayed May 2012, traveled on business
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 1, 2012

Have been coming to this property for a couple years and every time left more impressed with the level of service provided by the staff.

The Executive lounge, staffed by Wendy and her team is very helpful in ensuring that guests' needs are met. The study-like atmosphere encourages guests to just lounge around, reading or doing work. The staff go about quietly serving the customers in a personal, diligent yet unintrusive manner. A wonderful place to relax in the evening, during the Cocktail hour, enjoying the hors d'oeuvres, or just taking in the beautiful view of Shenzhen and the HK border.

The breakfast buffet at the 32nd floor (?) serves the best breakfast in Shenzhen for its fresh selection of fruit juices, grains, pastries, breads .... and a host of breakfast cuisines from around the world, all expertly prepared. Definitely my favorite juice bar here.

Add to that the fantastic location in LuoHu, adjacent to the high end Mix Mall, with its endless high end shopping, entertainment and food choices, definitely the place to go in Shenzhen.

Expensive? yes, but worth EVERY PENNY.

Room Tip: You can upgrade to better rooms for a bit extra, ask the staff when checking-in. Prepaying your buff...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B0bD3m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 26, 2012

I just wanted to thank you to each and everybody who was working that night in the French Restaurant,

it was a great night that they have created for me and for my colleagues. I really enjoyed the atmosphere and the great view, even we had a English problem but they know how to make a service.

thank you all, defiantly will come back

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielC229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 24, 2012

What a perfect place to hold a conference. Beautiful rooms, helpful staff, good location, great food and plenty of choice too for all tastes!! The leisure centre was great, as were the views! The only downside was the layout of the lifts. The first 3 days where a little confusing in getting around this massive hotel but once you knew your way around it was a breeze, and there are staff on every corner to help.

Room Tip: the higher the better - the views will keep you entertained for hours!!
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lodonovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 23, 2012

The room of the hotel is very nice and the all the support is sufficient. Very modern and new.

the bathroom in the middle of the room is a bit weird.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carykong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quezon City
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed April 5, 2012

This hotel is very well appointed and for the concierge level, one can't go to one s room without going to the 33rd floor which is very good for security. Cocktails and breakfast is very good.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank truth40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shenzhen

Property: Grand Hyatt Shenzhen
Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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