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“Not A Customer Oriented Hotel”

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Asta Hotel Shenzhen
Ranked #85 of 2,840 Hotels in Shenzhen
Reviewed December 26, 2009

I checked into the hotel and requested a double bed "non-smoking" room. Amazing to find out a so called "5 star hotel" without any double beds room in non-smoking floor. The front desk mentioned that all the rooms with double beds are located in smoking level from 5th-9th level. When I checked into the 9th floor room, the smoking smell was so strong that I have to ask the room attendant to refresh the room. Unfortunately, after a few hours of ventilating the room and spraying the room with deodorant. The room still smell badly.

When I requested via phone for a new room because of the bad smoking smell, the front desk refused to give me a king size bedroom with an additional roll in bed in non-smoking floor. Citing hotel policy and that it is the hotel policy to charge for a roll in bed. When I requested to speak to the duty manager, they refused to connect me to the Manager. I have to go down to the front desk before I could speak to him. I have not seen or experienced a worst hotel customer service than this.

I would not recommend to anyone with young children to stay in this hotel.

  • Stayed: December 2009, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Thank JY88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 - 60 of 153 reviews

Reviewed December 2, 2009

This is listed as a 5 star hotel and comes close to meeting this (about a 4 star by US standards). Recently remodeled, the rooms are very nice, ammenities up scale, and bed large and comfortable. Big, impressive lobby. My rate included buffet breakfast that was quite good. Includes free internet (wired). This hotel is within walking distance of the convention center, Coco Park, and about 3 really big blocks from the subway. Local bus to the SZX airport is on the other side of the convention center. At the rate I paid, this is the best value of the 5-stars in Shenzhen and you will be happy with the hotel.

  • Stayed: November 2009, traveled on business
    • Value
    • Location
    • Rooms
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Thank FlyguyAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed November 10, 2009

  • Stayed: November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 16, 2017
Google Translation

  • Stayed: August 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank マナリオ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2017
Google Translation

  • Stayed: July 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank 236lillianf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2017
Google Translation

  • Stayed: March 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank 481pearly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed January 11, 2017 via mobile
Google Translation

Stayed: January 2017, traveled on business
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Asta Hotel Shenzhen

Address: No.28 Fumin Road | Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 2,840 Hotels in Shenzhen
Price Range: $91 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Asta Hotel Shenzhen 4.5*
Number of rooms: 328
Official Description (provided by the hotel):
The Asta Hotel is ideally located in the Futian district in Shenzhen. A distinct blend of Southeast Asian and Chinese hospitality, it offers 328 tastefully appointed rooms and suites. Each room is spacious featuring a ceiling height of over three meters that allows for panoramic views of the city. An elegant gold themed lobby flows into distinct segments and areas allowing everyone to socialize and dine according to their tastes and time of day. ... more   less 
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