I checked into the hotel and requested a double bed "non-smoking" room. Amazing to find out a so called "5 star hotel" without any double beds room in non-smoking floor. The front desk mentioned that all the rooms with double beds are located in smoking level from 5th-9th level. When I checked into the 9th floor room, the smoking smell was so strong that I have to ask the room attendant to refresh the room. Unfortunately, after a few hours of ventilating the room and spraying the room with deodorant. The room still smell badly.
When I requested via phone for a new room because of the bad smoking smell, the front desk refused to give me a king size bedroom with an additional roll in bed in non-smoking floor. Citing hotel policy and that it is the hotel policy to charge for a roll in bed. When I requested to speak to the duty manager, they refused to connect me to the Manager. I have to go down to the front desk before I could speak to him. I have not seen or experienced a worst hotel customer service than this.
I would not recommend to anyone with young children to stay in this hotel.
- Official Description (provided by the hotel):
- The Asta Hotel is ideally located in the Futian district in Shenzhen. A distinct blend of Southeast Asian and Chinese hospitality, it offers 328 tastefully appointed rooms and suites. Each room is spacious featuring a ceiling height of over three meters that allows for panoramic views of the city. An elegant gold themed lobby flows into distinct segments and areas allowing everyone to socialize and dine according to their tastes and time of day. ... more less
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