Location is great. Room is usual chinese 5 star. BUT THE SERVICE that I experienced was below 2 star. Doorman didn't move to open door. Reception ignored me for the best part of 5 minutes. Then I was not given ANY assistance re how to locate room. Where breakfast was located etc.
So I get to my room ok - No directory . Self closer on door is faulty. So I am thinking this is what I get as an upgrade lol!!
Why is it staff dont check behind the bathroom door - yuk!
No info re wifi in room.
Ok- after business dinner - off to bed.
Shower was good.
Down to breakfast
Nobody to show you to a table. Just room number please .
So I get the picture.
No Cruets- no offer of tea or coffee. Staff standing around in a huddle . I wave - two - three times- Finally half cold coffee!
Toaster takes 5 passes to toast bread.
Ask for 2 eggs easy over as they dont offer poached.
The choice for breakfast was all encompassing - but for western traveller - baked beans - bacon - omelette or fried eggs.
Get back to my table and some one has taken my place.
They don't leave a complaints notice in the room---- so I am sufficiently p'ed off to write this.
With works happening outside at 8.00am on a Sunday - on the 20th floor - one would expect some quiet. Oh AND NOT TO MENTION - my upgrade had a shared door to room next door. SO I hear the screaming of the "lady" next door at 7.15
- Official Description (provided by the hotel):
- The Asta Hotel is ideally located in the Futian district in Shenzhen. A distinct blend of Southeast Asian and Chinese hospitality, it offers 328 tastefully appointed rooms and suites. Each room is spacious featuring a ceiling height of over three meters that allows for panoramic views of the city. An elegant gold themed lobby flows into distinct segments and areas allowing everyone to socialize and dine according to their tastes and time of day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Priceline, Agoda, Booking.com, Ctrip TA, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, Evoline ltd and HotelQuickly so you can book your Asta Hotel Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.