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“My new favorite hotel in China”

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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,769 Hotels in Shenzhen
Certificate of Excellence
San Jose, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“My new favorite hotel in China”
Reviewed November 8, 2013

My first stay at a Ritz and I think I'm hooked. Previously my favorite hotel was the Pudong Shangri-la in Shanghai, but this topped it. Beautiful room and bath, impeccable service, excellent Club lounge and meeting services. Spent a week here and found it (esp. the Club level) to be a home away from home. Spent so much of the time working, eating and relaxing in the Club lounge (and accompanying meeting room) that I can't comment on the other restaurants and services. First long stay in Shenzhen so I also can't compare to other local properties, but if you're here for a convention you can't beat the location across the street from the Shenzhen Convention Center. Easy access to the subway and other parts of Shenzhen; just watch out for horrendous car traffic during rush hour. The only downside is that it's in Shenzhen, and there's not much reason to visit here except business. But if you are here on a biz trip, this is a great place to stay.

Room Tip: Club level is excellent if the added cost makes sense - gives you access to lounge with food, drinks...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank sucheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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861 reviews from our community

Traveler rating
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    176
    26
    5
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
Tampere, Finland
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 29, 2013

This is my favourite hotel in Shenzhen and when I travel there, I always try to book this hotel.

The staff and the service they provide are great and they try to make an effort to remember you personally. It resulted in me being given every morning a breakfast bill with the wrong room number (as they did not remember correctly who I was), but at least they made the effort.

Breakfast buffet is by the way excellent. There is a lot of choice in everything. I was staying for almost two weeks in this hotel and I did not get bored with the offering.

The rooms are just great, there are spacious, quality of the bed is good and the bathroom is just wonderful with separate shower and bath. Also the televesion next to the bath is a nice touch.

Newspaper was delivered every morning and on sundays I received some complementary chocolate.

Location is good, the hotel is located on top of a metro station and from there it is very easy to get anywhere you want in Shenzhen.

I also really enjoyed the outside swimming pool and the spa. Especially a dive in the pool is nice after a long day work or just before breakfast on a sunny morning.

If i have to name a downside to the hotel, it could be the price point, it is a bit more expensive than its competitors but if you can get a good deal there is no reason not to go to this hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Spaceman358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 29, 2013 via mobile

One of the best! Stayed at a ton of hotels and this one far exceeds my expectations. I recommend. Also, it is far cheaper than the Ritz- Carlton in the US. The Club access is incredible as well. The rooms are great. The only negative that I have is most of the staff doesn't speak English, at least not fluent. They know the basics but that is it. Some times hard to communicate.

Stayed October 2013, traveled on business
Helpful?
Thank Cokemarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling Heights, Michigan
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 24, 2013

My comparison is the RC Guangzhou, which i stayed at on same trip.

I found both hotels very clean, helpful staff, and good location.

But i found the Guangzhou RC at a lower price for slightly nicer rooms and food.

I have no complaints about this hotel other than it seemed a bit too expensive, especially when comparing to another RC.

I would stay here again. I just hope i find a discount!

Also, very nice lounge for cigars!

Room Tip: Doubt you can go wrong.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
Reviewed September 22, 2013

Very very nice hotel, conveniently located with a subway station right below. The staff is amazing! Special thanks to the executive floor concierge, Michal in particular. You guys really made my stay away from home a great experience! A very special thanks to Corinne...My family back in Boston are very grateful for your kindness.
Everyone at the RC Shenzhen is willing to go the extra mile to make you feel right at home. I will most certainly recommend this hotel, and consider it from now on, my Shenzhen residence away from home.
Thank you! until next time.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland, United Kingdom
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 13, 2013

My husband stayed there for 16 nights on business and I joined him for the two weekends. From check in, everyone was so welcoming, calling me by name and arranging fruit , desserts and chocolates as a surprise treat in the room each evening. The food was excellent too. All of the staff members were helpful. In particular Lena Kwon, Senior Guest Recognition Manager, went the extra mile to make my stay memorable. Hope to return soon!

Room Tip: Ours overlooked the Convention Centre, the other side would have had a better view
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scotpiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 3, 2013

Checked in at this hotel on a Recent Business Trip. The Staff were Courteous & Friendly. The best part was everyone were speaking good English.Internet was fine & the hotel had iPod Docks to listen to Music. When I informed that I've to leave to Hong Kong Airport they arranged a Vehicle. They went out of their way to help us. Really worth Staying here!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venkata Anil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Shenzhen

Property: The Ritz-Carlton, Shenzhen
Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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