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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,755 Hotels in Shenzhen
Certificate of Excellence
Scotland, United Kingdom
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Pampered”
5 of 5 bubbles Reviewed September 13, 2013

My husband stayed there for 16 nights on business and I joined him for the two weekends. From check in, everyone was so welcoming, calling me by name and arranging fruit , desserts and chocolates as a surprise treat in the room each evening. The food was excellent too. All of the staff members were helpful. In particular Lena Kwon, Senior Guest Recognition Manager, went the extra mile to make my stay memorable. Hope to return soon!

Room Tip: Ours overlooked the Convention Centre, the other side would have had a better view
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scotpiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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838 reviews from our community

Traveler rating
    633
    172
    25
    5
    3
See reviews for
59
59
37
401
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
4 of 5 bubbles Reviewed September 3, 2013

Checked in at this hotel on a Recent Business Trip. The Staff were Courteous & Friendly. The best part was everyone were speaking good English.Internet was fine & the hotel had iPod Docks to listen to Music. When I informed that I've to leave to Hong Kong Airport they arranged a Vehicle. They went out of their way to help us. Really worth Staying here!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Venkata Anil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
2 reviews
5 of 5 bubbles Reviewed September 3, 2013

Nice hotel with a good service. Friendly staff with good english was a bonus. Rooms are just alright, nothing special except for the bath which i liked. The bath service was really great.
All and all this is a pleasant hotel but abit expensive. however i would still recommend this hotel to all business travelers as it has easy access to most places in Shenzhen.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patrick l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oxford
2 reviews
5 of 5 bubbles Reviewed August 27, 2013

Stayed at this hotel on a recent business trip and was pleasantly surprised by the staff , the rooms and the food. The staff where friendly at all times and spoke good English which is a bonus in Shenzhen..

The rooms where very spacious and clean and the soaking bath tub was brilliant after a long day in meetings.

Loved the swimming pool couple of floors up as well.

Definitely recommend this hotel for any business travelers.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank panta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 20, 2013

This hotel is very overpriced for what it is. they charge 2000+ for a room, 1000+ for a tasteless buffet and still want to charge you for milk for your coffee. Final straw. No perspective at all. Avoid at all costs. And by the way breakfast is extra and there is a building site next door.

Fi A.., London and Shanghai +8613621747314

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fagladious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 17, 2013

So much of this Hotel is very nice i.e., the service, the bar, the pool and the bathrooms but it feels as though it is becoming a little dated. The decor in my room was pretty awful but may appeal to "Chinese mainland" non taste buds, with the frilly lampshades which were truly awful. The coffee shop was good but the Italian restaurant has clearly had better menu's and management, they were far too "friendly", which was really irritating and left an awful impression of the management.

Room Tip: Always get a high floor
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FullerGriffins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

Everything you expect from a luxury hotel and more. Fantastic rooms, great bathrooms, wonderful service. Gym has high quality equipment. Pool is great.
If this hotel is one of your choices. Go no further - book it today! Wonderful!

Room Tip: All rooms are great - I had 1108 - Fabulous!
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank petitebrioche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Shenzhen

Property: The Ritz-Carlton, Shenzhen
Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#54 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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