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“Excellent! Outstanding property and service.”

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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,830 Hotels in Shenzhen
Certificate of Excellence
Reviewed July 24, 2013

Everything you expect from a luxury hotel and more. Fantastic rooms, great bathrooms, wonderful service. Gym has high quality equipment. Pool is great.
If this hotel is one of your choices. Go no further - book it today! Wonderful!

Room Tip: All rooms are great - I had 1108 - Fabulous!
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  • Stayed: July 2013, traveled solo
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1  Thank petitebrioche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 20, 2013 via mobile

I spent one night at the exceptional Ritz-Carlton Shenzen and I will return to Shenzen again next month JUST to experience again the sensational customer service and peaceful, relaxing nature of this property!

High-class, top notch service from Ritz staff the moment you step in the door. And it never lets up.

Breakfast buffet is the largest and best I have ever experienced in my entire life. Delicious and every food you can imagine!

Room was perfect, and the bathroom especially was luxurious.

At night when I arrived back to the hotel tired and hungry for a takeout dinner from a nearby local restaurant a few blocks down the road, the concierge places the call and ordered the food for me. When the restaurant informed us that it was too late at night and hotel delivery was no longer available, the Ritz staff quickly dispatched a concierge staff member to run down the street to pickup my food and then they delivered it right to my room. It is this kind of polished, gold-standard customer service that makes Ritz-Carlton Shenzen among the top three hotels in which I have ever stayed.

  • Stayed: July 2013
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2  Thank youngtraveldude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Fantasic location near CBD and shopping mall. Room decoration will amazed you. Bathtub is much nicer than the one in JW marriott. Dinner buffet is high quality but the selection is limited. If you never stay at any other Ritz, this one is worth to try at reasonable price compares other properties in Asia.

  • Stayed: October 2012, traveled on business
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Thank Ga3990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Spent 1 night at this outstanding property and was thoroughly impressed. Ate breakfast at the buffet and it was unbelievable with a plentitude of western and Chinese options. Ate lunch at the Chinese restaurant in one of their very cool and exclusive private rooms and this experience was first class as well.

The room itself is spacious, i measured the bed at being 15-feet in width which is huge. Three TVs in the room, one in sitting area, one in bedroom and one in bathroom. A minor complaint is that the remote control for the tv is very powerful and it would consistently turn on all 3 TVs at once.

Staff was polished and
great...especially the girls on the
Lounge level.

And don't forget about the pool and fitness center which are both as good as it gets for hotel facilities

The best thing is that I get to return in mid July for 5 nights... So get that buffet ready!

  • Stayed: June 2013
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Thank TPM805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

The best place to stay in Shenzhen – particularly when on business. Top quality customer service and general ambience/furnishings/finishes high end; both in the public areas and in particular the rooms. It is an oasis after a long day’s work. Good breakfast selection in buffet includes both Aisian and European options, Italian Restaurant excellent and Locals I dined with told me that the Chinese Restaurant was also excellent. Prices are top end – but so is the quality.
Would recommend – second visit in 6 months.

Stayed: June 2013, traveled on business
Thank PDW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013 via mobile

Plain and simple this is a hotel of extremely high standards, from the time u check in its just luxury, the management are of a very high calibre, i was greeted by the general manager on a daily basis , breakfast has it all, the italuan restaurant was fanatastic, when in shenzhen ritz carlton will always be my home.

  • Stayed: May 2013
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Thank Zo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Another salute to Ritz Carlton's traditional reputation for customer satisfaction! From the front door to the room, and visits to all F & B outlets, we were greeted by "Ladies and Gentlemen"! Unlike most 5-6 Star hotels where customers are merely faces!

We enjoy the Buffet at the cafetaria, food at the Italian restaurants, and service at the Lobby lounge! We were also personally greeted when exiting from the Buffet by General Manager, Menon! When I enquired about Corporate Rates for my company, he presented me with a calling card and assured me that he will ensure I will be directed to the rightful department!

If you are travelling on business or holiday, do try this hotel, if your budget is too limited! It's value for money! And a cliche to the phrase "if you pay peanuts, you get monkeys"! Give yourself a splash once in a while!

  • Stayed: May 2013, traveled on business
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Thank Allan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#60 Best Value Hotel in Shenzhen
Price Range: $203 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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