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“Simply the best”

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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,755 Hotels in Shenzhen
Certificate of Excellence
San luis obispo, California, United States
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Simply the best”
5 of 5 bubbles Reviewed June 20, 2013

Spent 1 night at this outstanding property and was thoroughly impressed. Ate breakfast at the buffet and it was unbelievable with a plentitude of western and Chinese options. Ate lunch at the Chinese restaurant in one of their very cool and exclusive private rooms and this experience was first class as well.

The room itself is spacious, i measured the bed at being 15-feet in width which is huge. Three TVs in the room, one in sitting area, one in bedroom and one in bathroom. A minor complaint is that the remote control for the tv is very powerful and it would consistently turn on all 3 TVs at once.

Staff was polished and
great...especially the girls on the
Lounge level.

And don't forget about the pool and fitness center which are both as good as it gets for hotel facilities

The best thing is that I get to return in mid July for 5 nights... So get that buffet ready!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TPM805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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838 reviews from our community

Traveler rating
    633
    172
    25
    5
    3
See reviews for
59
59
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401
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

The best place to stay in Shenzhen – particularly when on business. Top quality customer service and general ambience/furnishings/finishes high end; both in the public areas and in particular the rooms. It is an oasis after a long day’s work. Good breakfast selection in buffet includes both Aisian and European options, Italian Restaurant excellent and Locals I dined with told me that the Chinese Restaurant was also excellent. Prices are top end – but so is the quality.
Would recommend – second visit in 6 months.

Stayed June 2013, traveled on business
Helpful?
Thank PDW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 4, 2013 via mobile

Plain and simple this is a hotel of extremely high standards, from the time u check in its just luxury, the management are of a very high calibre, i was greeted by the general manager on a daily basis , breakfast has it all, the italuan restaurant was fanatastic, when in shenzhen ritz carlton will always be my home.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Another salute to Ritz Carlton's traditional reputation for customer satisfaction! From the front door to the room, and visits to all F & B outlets, we were greeted by "Ladies and Gentlemen"! Unlike most 5-6 Star hotels where customers are merely faces!

We enjoy the Buffet at the cafetaria, food at the Italian restaurants, and service at the Lobby lounge! We were also personally greeted when exiting from the Buffet by General Manager, Menon! When I enquired about Corporate Rates for my company, he presented me with a calling card and assured me that he will ensure I will be directed to the rightful department!

If you are travelling on business or holiday, do try this hotel, if your budget is too limited! It's value for money! And a cliche to the phrase "if you pay peanuts, you get monkeys"! Give yourself a splash once in a while!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Bermuda
Level Contributor
101 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

Superior business hotel, large room very well equipped, great bathroom. Staff was absolutely amazing although I had a couple of requests in the middle of the night. The hotel miss a personal touch though a di am not sure I would go back there on a price basis.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pprhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

ok so of course I expected greatness from this property and upon arrival, it seems to be that way.
But I was quite disappointed with the room (except the bathroom).

It is designed so that the space is separated in 2, living area and bed divided by a wood closet type stand with 2 TVs. Ok so we had 2 TVs one for the bedroom and one for the living area, that was cool.
But again, what is going on with the carpets? There were cigarette burns all of the carpet (this room was non smoking) The upholstery of the bed frame had stains all over it, gross! Not what I consider a 5 star experience. The finishes that were used throughout the hotel were cheap and it just seemed like they cut corners.

We got club Level, which was great. We had our own area with food and drink that were included, so that was really good. Had breakfast there every day, very convenient.

I was also impressed with the hotel's Mother's Day brunch. Wow! What a feast! It was incredible and tasty! They had Disney Characters all around for the kids. No words. Excellent job!

Next time, I will be staying at the Four Seasons which is right across the street and scheduled to open in the next 2 months. they simply have a standard of quality that I am sure will not get compromised.

Room Tip: Pay extra and get the Club class adder. 100% worth it.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank live4thebeach072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oslo, norway
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

We stayed in Ritz-Carlton for just two nights on business. I wish it had been for a week! We had a spacious and elegant suite with a huge bathroom. Absolutely fabulous and stylish to the smallest details. I have not experienced such extravagance anywhere else and to be honest I thought I would not like it. But wau, I have nothing against for repeating the treat some time.
Breakfast was a heaven in heaven. I am sure the restaurant is able fulfill all wishes when it comes cuisine of all sorts. Shame we were in such a rush.
With Impeccable service Ritz-Carlton Shenzhen reaches the stars!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kikami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Shenzhen

Property: The Ritz-Carlton, Shenzhen
Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Location: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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