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“Excellent hotel in Shenzhen” 5 of 5 stars
Review of JW Marriott Hotel Shenzhen

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JW Marriott Hotel Shenzhen
Ranked #19 of 2,328 Hotels in Shenzhen
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
117 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Excellent hotel in Shenzhen”
5 of 5 stars Reviewed July 18, 2013

Very reasonable price for a JW. High quality, excellent treatment, nice lounge. Very spacious, clean and silent rooms, nice bath tube, high speed internet...what else to say?...It's a JW Marriott...kind of... home for a while...

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Anatereza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 21, 2013
Dear guest,

Thank you so much for your highly appreciation on us, we are so glad to know that our service and facilities have meet your expectations. We will keep improving ourselves and sincerely look forward to your coming back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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628 reviews from our community

Traveler rating
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    35
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    5
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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English first
Level Contributor
228 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed July 17, 2013

Stayed in an executive room which was nice with a good bathroom although it would have been nice to have had a make up mirror with light and magnification. We had access to the executive lounge which was not as good as I would expect in this quality hotel. Breakfast was rather hit and miss with fruit juices not topped up, no brown bread, no obvious egg menu (we discovered that you could order eggs on our last morning but the poached eggs had no toast and one was soft and the other broken and hard). The French wine which was on offer in the evening disappeared after the first hour! This needs some improvement.

Stayed July 2013, traveled on business
Helpful?
Thank Jmahg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 18, 2013
Dear guest,

Thank you for your precious comments on us, the relating department is being made sure to pay better attention to the problems you've mentioned about. It's our good great honored to serve you, looking forward to your coming back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 11, 2013

Rooms were clean, set up well, comfortable amd upscale. Staff was very courteous. Wireless access, which I feel is a must for a business traveler was very poor. After two days of struggling with this staff brought a dlink hub. I'd stay there again but would reserve a wireless hub.

Room Tip: The full size shower windows have auto blinds that go down for privacy..
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank CBreview40827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 14, 2013
Dear guest,

Thank you very much for you comments. It's been our great honor to serve you. As to the wireless hub, you can simply register to be a member of marriott club in the front desk, then you can enjoy a fast speed wifi for free. Sincerely looking forward to your next stay in the coming future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 10, 2013

After a long travel to Shenzhen, it was very nice to check-in into this hotel. Very modern facilities and the room was very very comfortable.
Breakfast very good, very good quality of selections. Had food also in the restaurants and they were also very good.
In general the stay at this hotel was very good, but some days after checkout, they charged silently around 5$ with no explanation. Of course denied the charge, found it very disrespectul of them to do this. (such a high quality place like this, does not need to do these things).

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Bosfurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 1, 2013

The location of this property is a bit out of the way but once you get there about 25 mins from Lo Wu you will find its worth the journey. The staff at check in were very polite and helpful. The Executive lounge was ok and the breakfast was fine
My room was lovely and the bathroom was fantastic. I would go back again

Room Tip: High floor and Executive access is a must
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Aussiebagman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, July 2, 2013
Dear guest,

Thank you very much for your praising, we are glad to know that you are satisfied with our associations and their service. We will keep improving ourselves to greater service and sincerely look forward to your coming back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
88 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed June 29, 2013

I stayed at JW Shenzhen for a brief night on a short business trip. Location is very convenient. It's in the center of Futian district and 2 minutes drive after you get off the freeway from the airport. Room is spacious and bed is comfortable. Good breakfast with my choices. I'd stay here again next time.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lvwei1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, June 30, 2013
Dear guest,

Thank you so much for your compliments. We are glad to hear that you have enjoyed your time here. We will continue to work hard towards greater customer sevice. Sincerely look forward to your coming back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
145 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 26, 2013 via mobile

I love this place, very tranquil, beautiful rooms and exceptional view. The staff was very friendly and helpful aswell. The fitness center was above average. The only suggestion i would have is to put a clock in the room somewhere. For anyone there for business or pleasure it's always good to know what time it is. Other than that it was top notch.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank workhplayh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this review, June 28, 2013
Dear guest,

Thank you very much for your precious comments, we are glad to know that you are satisfied with our associates and their service. Your suggestion will be conveyed to our housekeeping department. Sincerely look forward to your next staying in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Shenzhen

Property: JW Marriott Hotel Shenzhen
Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518004, China
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Spa Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#51 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover one of the newest International 5 star luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen 5 star luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury 5 star hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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Also Known As:
Jw Marriott Shenzhen

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