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“JW Marriott, ShenZhen, CN” 4 of 5 bubbles
Review of JW Marriott Hotel Shenzhen

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JW Marriott Hotel Shenzhen
Ranked #18 of 2,738 Hotels in Shenzhen
Certificate of Excellence
Morgan Hill, California
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“JW Marriott, ShenZhen, CN”
4 of 5 bubbles Reviewed December 28, 2012

We've been staying at the JW for almost four years. This year I noticed the level of service and attentiveness has gone down. The hotel is spectacular. It's not located in downtown ShenZhen near the business district so Western style food is limited. But your in China so you should be eating local cuisine,

Hotel is very nice
Service is also very good but it has changed
Food, good especially if you like local cuisine

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank p f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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704 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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English first
Nashville, Tennessee
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

Over the last couple of years I have stayed at this property several times a year. On several occasions I have had my wife with me for just pleasure (not business) and shopping. Every time I have been pleased with the service and the care that the staff has extended to me. Many of the staff actual call me by name after a 6 month absence (impresses the heck out of me). I usually get an upgrade and stay on the executive floors. The 27th floor lounge is exceptional. They serve very good quality food, far superior to their counterparts in the U.S. They give you an option of eating breakfast in their 2nd story restaurant and that is a fabulous meal with just about any choice imaginable in both western and Asian breakfast. The rooms are nice and the bathrooms are great. They have a tub in the bathroom in front of a huge window that looks out upon the city. They have a shade that can be lowered. The beds are not the usual hard as a rock Asian style but very comfortable. The gym is really nice, well staffed with plenty of equipment and extremely clean. My wife has used the pool and remarked as to how nice it was. She has also used the spa on the second floor and I nearly had to drag her out of there. The only downside is the location. You have to want to stay there. It is out of the way. If you use the subway (easy to get around the city) it is probably about a 20 minute walk. I use the subway when I want to shop. The walk at the end of the day is long with packages. The traffic can be quite difficult to get around in a cab and the subway is usually faster even with the walk.

Room Tip: The higer the floor the better the veiw!
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  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pmart2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
193 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed December 26, 2012

This is an excellent hotel and one that I have stayed in many times. However for the first time I was assigned a room with a pillar. I am afraid that the pillar takes up a large amount of floor space and the bathroom that came with the room was much smaller than the bathroom of any room we have previously enjoyed when staying in the Hotel. Also because this room (I cannot remember its number) was at the very far end of the hotel, the wifi reception is very poor.

In my case, I asked for another room, pillar free and a satisfactory room was provided immediately without any problem. Save for this my stay was as excellent as ever and, subject to avoiding a Pillar room, this remains an excellent place to stay.

Room Tip: Stay away from a room with a Pillar.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SteveHK_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taiping, Malaysia
Level Contributor
86 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

While the location of the hotel is not the greatest in Futian, compared to marco polo. This hotel certainly maintains the JW standard!

Amenities and in house restaurants are excellent. I really like the Japanese restaurant there.

I highly recommend this place and while I'm a Gold member with marriott i don't see myself coming here as I no longer get corporate rates with them. This would be my hotel of choice if I did get corporate rates here :)

Great place to have meetings, weddings, events. professional staff and very helpful/friendly.

  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MacGyver-SG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed December 15, 2012 via mobile


I stayed there with family of four and the room was very comfortable. Nicely design room and toilet. The amenities are good and the gym is very well equipped. This is the high standard expected from Marriott hotel.

The only complain I have is the location. The hotel is located 10mins from MTR (according to the staff) and 20mins taxi ride to Lohwu. Around the hotel there are only a few small eateries and Macdonald. Hotel is probably perfect for working trip and not for leisure where u want to near the shopping areas.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JamesKwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
172 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed December 4, 2012

The rooms are great with very comfortable beds, perfect airconditioning and an interesting shower bath section. Service is good. Don't bother with the exec lounge unless it's on expense - doesn't offer much. The spa is very expensive too. The restaurants Chinese and International are a bit expensive by Chinese standards. Location wise is the downside - there isn't a lot walking distance in this rather office dominated modern area of Futian. There is a not very attractive set of restaurants next door with a mediocre Chinese restaurant. To make up for the location, this hotel is a cheaper than the competing big chain hotels including the Westin near the OCT Theme Park or the Grand Hyatt for shopping in the Luowu area.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phdtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

I have stayed in this JW Marriott Hotel for several nights in the past few years, this is one of the nest hotels I have stayed in China. Service is really good from the moment you get out of the car, checking in process is quick (unless they have a trainee), rooms are clean, accordingly decorated, and comfortable, my executive level room was spacious with a very nice view of the Futian District, taking a shower can be a new experience for a lot of people.

Food is ok and perhaps pricey the breakfast buffet is around USD $25 and lunch buffet is around USD$60, a cup of coffee in their Java Cafe is around USD$6 ($38 RMB) and it is not better than Starbucks, there is a Starbucks location in the next building - Tian An Cyber Times tower - where you can buy the same cup of coffee for less than half the price. A pint of Heineken is more than USD $12 ($80 RMB) if you have the money no problem, salud!! but if you are offended with these prices you can go and buy your beers and have something to eat to the 7-Eleven stores and multiple restaurants that are at a walking distance from the Hotel.

I had access to the executive lounge; great service, great view, good snacks, drinks and desserts.

Overall I have a very good opinion of this hotel and will keep staying during my trips to Shenzhen, it is at a walking distance to our office.

Room Tip: If you want to save some money, avoid eating and drink in the hotel's restaurants and bar, there...
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank perrote71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Shenzhen

Property: JW Marriott Hotel Shenzhen
Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Phone Number:
Location: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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Also Known As:
Jw Marriott Shenzhen

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