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“Convenient hotel in Shenzhen” 4 of 5 stars
Review of Best WESTERN Shenzhen Felicity Hotel

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Best WESTERN Shenzhen Felicity Hotel
Ranked #47 of 2,357 Hotels in Shenzhen
Perth, Australia
Level Contributor
222 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Convenient hotel in Shenzhen”
4 of 5 stars Reviewed July 16, 2013

Convienantly located hotel , large rooms , a bit dated but good value. I flew into HK and then caught the bus from HK airport to Shenzhen , dropped off at the Best Western. Breakfast included in room rate , perfectly acceptable

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 reviews from our community

Traveler rating
    85
    359
    154
    51
    24
See reviews for
64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 16, 2013

On my 1st visit to Shenzhen with very tight schedule I selected this hotel as location suited me. Best Western are average hotels, I had a nice clean room looking towards Hongkong. Lot of eating options around. Business center was quite efficient in getting my flights booked. Breakfast was poor.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank mwm749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 12, 2013

Start with the good. The foyer is nice to look at and beds as softer than most Chinese hotels. Ok that's it. The rest of the hotel is a disgrace. The rooms are so outdated, the bathrooms is terrible, the shower are has cracked tiles, mold in between the cracks, paint flaking from the roof, leaky shower head, lights globes not working and exhaust fan doesn't work.

The gym and pool are very average and every time you go to either you get harassed by a staff member who wants to know your room details and when you give then to him, he struggles to understand you so you are made to repeat yourself numerous times. Heaven forbid that he doesn't see you as you walk in as he is more than happy to interrupt you half way thru your training set in the gym to obtain this useless information.

The pricing in the cafe/lounge is close to criminal but because the location is very poor for the cafes and restaurants you at first feel obliged to use it. The location is good for one shopping centre.

If I was coming to Shenzhen again I wouldn't consider this hotel at all as I would look at one closer to King Glory Plaza as there are much better food facilities and much nicer shopping. We stayed at the Sofitel in Shanghai for a similar price.............

Room Tip: A different hotel.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MelbourneMollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Shenzhen hotels

Bacchus Marsh, Australia
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 19, 2013

The last visit was the third time we have stayed at the Felicity and the hotel has deteriorated badly since the last visit three years ago. The rooms are very tired and basically dirty. Rooms didn't appear to have been vacuumed during our stay. The carpet and furniture are badly stained and our room had a very musty/mouldy odour. The window in the lounged leaked. We stayed in a suite at one end of the 21st floor and our friends in a suite at the other end and the problems were the same in both suites. The breakfasts are very poor with little selection. The egg station would have to be the slowest on record, its performance equaled by the toaster. With only a few exceptions the staff are lazy and slow. The bellboys also hang around the reception area eavesdropping on guest conversations. Believe to be new owners of this hotel and the indications are that quality has deteriorated since their purchase. Would never stay here again and could not recommend it.

Room Tip: Give it a miss.
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  • Stayed June 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yavne, Israel
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2013

Nice large rooms.
Good location
Good services
Poor breakfast - no dairy food at all !
They should take care also for the western people, hwo usually wouuld like to have dary food, at least at morning.

Room Tip: Ask for thw swits.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Reuven E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 2, 2013

I stayed at best western felicity hotel on march 1-5 2013. The room was big and clean. The bed and the pillow was comfort. And the toilet doesn't had bad smell. The breskfast was just ok, the staff need to improve their english. Overall tgd hotel was good and near by the shopping center.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank IntanAila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agra, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2013

its great for acces to Louhu Shopping centre, the Shenzhen Metro and the Inter City railway to other Chinese Cities , Bus Station and Transit to HK. There is also a shuttle bus from Shenzhen Airport that takes you to a bus station right next to the hotel I think its around 50rmb. A fraction of the price of the nearby Shangri La and very good value. Spacious rooms although a little worn around the edges but tidy and always clean but this is not a 5 star hotel. . Free wired internet LAN connection that hooks you straight in (WIFI is coming to the rooms according to a letter in the room)and the rates are also gud...

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sushrut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best WESTERN Shenzhen Felicity Hotel

Property: Best WESTERN Shenzhen Felicity Hotel
Address: NO. 1085 Heping Road, Shenzhen 518010, China
Location: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Shenzhen
#44 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
Number of rooms: 532
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western

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