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“Classic elegance and easy comfort”

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Futian Shangri-La Shenzhen
Ranked #11 of 2,860 Hotels in Shenzhen
Certificate of Excellence
Reviewed November 8, 2013

I stayed here on business for 7 nights, traveling alone. I felt very welcome by all the staff who did everything to make my stay more enjoyable and friendly. Room was well appointed, great bathroom and a true old-fashioned turn-down service every evening. Lovely.

  • Stayed: November 2013, traveled on business
    • Value
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Review collected in partnership with shangri-la.com
Thank SusanL212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 11, 2013

Dear SusanL212,

Thank you so much for sharing your stay experience at Futian Shangri-La Shenzhen. I am hearten to hear your compliments on our service and room facilities. We look forward to welcoming you back soon.

Yours sincerely,

Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 - 324 of 1,117 reviews

Reviewed November 6, 2013

Fabulous large suites, very friendly and service oriented staff, great 24/7 gym, unbeatable breakfast buffet, free WiFi: this hotel exudes luxury at every turn. Its location in central Shenzhen is conveniently close to the HK border.

  • Stayed: November 2013, traveled on business
    • Value
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Thank mojo2018zabivaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 7, 2013

Dear mojo2014samba

Thank you for sharing with us your positive comments. We appreciate your compliments to our colleagues, breakfast, room and location. Looking forward to welcoming you back in the near future.

Yours sincerely,

Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

We stayed in Shenzhen for 5 nights at the end of October. It was the second time we stayed at the Futian Shangri-La and it was better than ever. We stayed in the Horizon and we both were upgraded to a Premeir room, which is a suite. The room was fantastic, and the bathroom was great. The Horizon club personal and the club itself, led by Amanda always greeted us by name. Breakfast was great, having a selection of western and asian food. I would definetly stay here again

  • Stayed: October 2013, traveled on business
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Review collected in partnership with shangri-la.com
Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 7, 2013

Dear Mr ericform,  

Thank you so much for staying with us. We are so pleased to know that you are satisfied with our service and facilities and see our colleague's name in your comments, all these will motivate us to provide best service to guests consistently. We look forward to welcoming you back soon.

Yours sincerely,

Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013 via mobile

A wonderful place to stay. Extremely well kept rooms. The food is exquisite. Perfect for business stays. The service and hospitality was breath taking. Would love to come back.

There are two restaurants. The city view rooms are quite nice. I stayed at the king size rooms.

PS: the bath tubs have an attached tv where you can watch HBO while taking a nice hot bath. :-D

Stayed: November 2013, traveled on business
Thank Mohan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 5, 2013

Dear Mr Mohan K,

Thank you so much for taking your time to share details of your wonderful stay at Futian Shangri-La Shenzhen. We are pleased to know that you are satisfied with our restaurants and rooms facilities. We look forward to welcoming you back.

Your sincerely,

Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

We travelled there as part of a large contingent and even though we were nearly 40 people, the check in and checkout was very smooth and efficient.

Food was good and of a 5 star hotel standard.

Rooms were spacious and very tastefully designed. Location was also very central.

There was a full spa with all the ammenities expected of a Shangrila.

If I find myself in Shenzhen again, I would definitely stay there.

  • Stayed: September 2013, traveled on business
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Thank ChefExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 5, 2013

Dear ChefExplorer,

Thank you so much for your kind words on your recent stay at Futian Shangri-La Shenzhen, I have shared your positive comments with our colleagues and we look forward to welcoming you and your colleagues back in the near future.

Yours sincerely,

Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

This hotel is beautiful and centrally located. The staff are very attentive and pleasant, the room was beautiful, food was great. Very good value, will definitely stay here any time business travel takes me to Shenzhen.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank Dcarr66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 5, 2013

Dear Dcarr6,

I am pleased to hear you enjoyed your recent stay at the hotel, especially that you felt the services and surroundings where good value for money. I have passed you kind comments to our team for them to motivated into keeping up the good work.

Yours sincerely,

Nicholas Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013 via mobile

I have to say this is one of the most difficult reviews to write , and I've written many . The reason is there is no single negative , however small , that I can discuss and I feel there is no point in highlighting the positives as the hotel management and staff are clearly already fully aware of how a luxury hotel experience should be.

Upgrade to a Horizon club room , the inclusive lounge facilities including breakfast, afternoon tea and early supper are well worth it.

Stayed: November 2013, traveled on business
Thank Clemandru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded November 5, 2013

Dear Clemandru,

Thank you very much for your compliments to Futian Shangri-La Shenzhen. We are delighted to learn that you enjoyed our service and horizon club room. We look forward to welcoming you back in the near future.

Your sincerely,

Nicholas Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
Price Range: $159 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Official Description (provided by the hotel):
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen

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