We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel and staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Futian Shangri-La Shenzhen
Ranked #13 of 2,812 Hotels in Shenzhen
Certificate of Excellence
Lisbon, Portugal
Level 6 Contributor
275 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great hotel and staff”
Reviewed August 30, 2013

The girls at the Horizon Club are unbelievably friendly and helpful. They immediately arranged for the room I wanted, helped me with some courier matters. Helped me with a translator for a last minute shopping. Great car service, not a brand new Mercedes but in good condition with a very good fluent english speaking driver from Hong Kong.
Overall my 5 days stay was

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank 47carlosm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 2, 2013
Dear Carlos M:
Thank you for sharing your recent stay at Futian Shangri-La, Shenzhen. We are thrilled to read about your high regard for our facilities and services, especially how our team were able to accommodate your last minute shopping trip! We strive to provide high quality experiences for both business and leisure travelers, should you require any assistance for your future visit arrangements, please do not hesitate to contact us. We look forward to welcoming you back soon.
Best regards,
Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

942 reviews from our community

Traveler rating
    551
    305
    49
    19
    18
See reviews for
40
54
32
416
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milan, Italy
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 30, 2013

For my business I come often to China, especially in Guandong areas.

As in Shenzhen, from the opening my favorite hotel is Futian Shangri-la, without any doubt, the best business hotel in China.

I got the opportunity to stay in several Shangri-la in china, From Beijing, to Shanghai, to Hong Kong, Hangzhou, Wenzhou, Guangzhou, Wuhan..... The best service and accommodation with related lounge service is provide by Futian Shangri-la......

What make the difference, is the Horizon floor lounge.....
The food, and service are Excellent, the people, professional and friendly......

As soon as I can, I back to this fantastic hotel, feel myself as at home!!!!

The only disadvantage, is the room rate......,,for Horizon floor, the price increase several time (thanks also to the exchange rate) , reach now over 230€ ( all inclusive ). But, trust me value for money is still high, if you consider the fantastic breakfast ( a la carte ) and the great happy hour ( allow to skip the dinner).

If have to meet customer, or supplier, any location shall be the best, as the Horizon have a great space, full equipped with fantastic meeting room ( two ours for day are free of charge).

The spa and gymnasium are fantastic, as the swimming pool..... if like jogging, just outside a fantastic park.....

The locate is also very comfortable, close to the airport, but in a same time, close to the Lo Wu border to come to HK.

If you can, never miss it, you will love it!

Michael

Room Tip: Book the horizon floor, ask a room face to the park!
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, September 2, 2013
Dear Michele G,
Thanks for taking your time to share your enjoyable experience with us. Great to know that you are one of loyal guests of Shangri-la in the Southern China region. We are very pleased to note your satisfaction with our breakfast as well as the service at Horizon Club Lounge. It is so great to learn that our facilities and services exceeded your expectations and I am pleased you found our location convenient for Air and Hong Kong Connections. We look forward to welcoming you back in the near future.
Best regards,
Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Level 6 Contributor
122 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed August 24, 2013 via mobile

Luxury hotel at a reasonable price. Great location in shenzhen- decent area, close to a large shopping centre. Rooms are huge & comfortable. Great food in the restaurants & room service. Would highly recommend.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j-ho_NI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, August 26, 2013
Thank you for sharing your kind review on your recent stay at the hotel, I am delighted that you enjoyed your stay as much as the surrounding areas. Thank you for the kind notes on the rooms, restaurants and our In room dining options. We are looking forward to welcoming you back in the near future.
Best regards, Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2013 via mobile

Stayed for two times. Both of the experience make me want to stay more.

My June stay was to celebrate my birthday. It's lovely that the hotel send me a cake. Also, I love the buffet in Zen cafe. It was value to money as a wide selection of cuisine is provided cost around $US 50 only. However, the dim sums in Shang Garden didn't meet with my expectations. I dun think its tasty at all as long as its in Shenzhen!

The amenities of the room are great too. Love the tv inside bathroom.

There are many bars, restaurants and a huge shopping malls near the hotel. So the choices of entertainment and dining are wide.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennsct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, August 11, 2013
Dear jennsct,

Thanks for taking your time to share your enjoyable experience with us. I am pleased to note your satisfaction with our all-day dining restaurant Café Zen and room amenities. Your compliments are words of motivation for us to consistently provide our guests with exceptional experiences. Thank you again for choosing to stay with us and we look forward to welcoming you back soon.

Sincerely,

Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, USA
2 reviews
Reviewed July 29, 2013

I travel the world and stay at some pretty nice hotels. One of my favorite hotels in the world is the Shanghai Langham in Xintiandi. Although that hotel is still one of my favorites (for the rooms), the Futian Shangri-La wins hands down in service quality. I stayed in the club level and everyone in the club lounge served me like a king. They went above and beyond the call of duty. This is pretty rare for China, but kudos the the hotel management staff for the excellent training for their staff. the lobby staff was also very pleasant and helpful. Rooms were spotless and always tidy.

Room Tip: if you can, add the club room benefits. you won't be disappointed.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank punchshot14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, July 30, 2013
Dear punchshot14,

Thank you for taking the time to share your experience at Futian Shangri-La, Shenzhen. We are pleased to learn that you enjoyed your stay with us especially our service and guestroom. We look forward to welcoming you back to our hotel soon!

Sincerely,
Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California, Usa
1 review
Reviewed July 28, 2013

The room, the facilities, the service and the food are all top-of-the-line. Despite a harrowing and hectic business trip, the room was always a great place to relax and recuperate before each day. The views of night-time Shenzhen are quite nice too.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Arun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, July 30, 2013
Dear Arun P:

Thank you for your kind compliments about Futian Shangri-La, Shenzhen. We are very happy to learn that you enjoyed our facilities and service and are encouraged by your positive comments. We look forward to welcoming you back in the near future.

Sincerely,
Nicholas Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 27, 2013

Have stayed for up to 23 nights in one visit for business and is one of my favourite hotels anywhere.

Great staff, friendly and attentive and the new Shang Garden bar is fabulous to relax.

Yes, there are development works going on around Futian, which is outside the control of the hotel, being the new subway linking into HK. You will do well to be inconvenienced by them, and suggest anyone who is, is pedantic.

Fully recommended.

Room Tip: All rooms are fine. I am a Jade member GC and stay in SL hotels 30 - 40 times a year. Check out th...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbartle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, July 29, 2013
Dear Dbartle123,

Thank you for taking the time to share your recent experiences on your extended stay here at Futian Shangri-la. I am delighted to hear that we are one of your favourite hotels and that our team made you feel at home during your stay and that you enjoyed our newly opened Shang Garden Bar. We look forward to welcoming you back in the near future.

Best Regards,

Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shenzhen hotels
Luohu Port
Shangri-la Hotel Shenzhen
Shangri-la Hotel Shenzhen
#19 of 2,812 in Shenzhen
2,196 reviews
Civic Center
The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
#2 of 2,812 in Shenzhen
925 reviews
Four Seasons Hotel Shenzhen
#3 of 2,812 in Shenzhen
390 reviews
Show Prices
Show Prices
Show Prices
Civic Center
Sheraton Shenzhen Futian Hotel
Sheraton Shenzhen Futian Hotel
#14 of 2,812 in Shenzhen
939 reviews
Zhuzilin
The Langham, Shenzhen
The Langham, Shenzhen
#9 of 2,812 in Shenzhen
337 reviews
Civic Center
Marco Polo Shenzhen
Marco Polo Shenzhen
#1,310 of 2,812 in Shenzhen
692 reviews
Show Prices
Show Prices
Show Prices

Been to Futian Shangri-La Shenzhen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Futian Shangri-La Shenzhen

Property: Futian Shangri-La Shenzhen
Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#12 Spa Hotel in Shenzhen
#13 Luxury Hotel in Shenzhen
#48 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Official Description (provided by the hotel):
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Ctrip TA, Cheap Tickets, Hotels.com, Travelocity, Priceline, Booking.com, Cancelon, TripOnline SA, Hotwire, Agoda, Evoline ltd and HotelQuickly so you can book your Futian Shangri-La Shenzhen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing