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“Everything was good”

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Futian Shangri-La Shenzhen
Ranked #14 of 2,814 Hotels in Shenzhen
Certificate of Excellence
Reviewed May 3, 2013

I only stayed in the hotel for one night and I arrived late and left early, so really did not spend much time here, but as far as I could tell everything was good.

I was upgraded to a nicer room on the club floor (Horizon rooms I think they are called). That was nice, especially since it meant i was able to eat breakfast in the club room and check out there too. The room was very nice and clean. I ordered room service and the food was good and came very quickly. Breakfast was not great, but was fine for Shenzhen. Everything else was very good and I would stay here again.

  • Stayed: April 2013, traveled on business
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Thank AsiaExpat77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded May 5, 2013

Dear AsiaEXPAT77,

I am so glad to know that you enjoyed your stay with us at Futian Shangri-La,Shenzhen. We hope to welcome you back in the near future and that this time, you will be able to stay longer to experience even more of our sincere hospitality and facilities.

Yours sincerely,
Nicholas Smith

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335 - 341 of 989 reviews

Reviewed April 30, 2013

This is one of the premier hotels in shenzen and rightly so! The hotel is ideal for a business conference, which is what I was there for. The shangrila is well located, with a large shopping mall right next door, but I would not advise one to venture out alone, unless you speak mandarin fluently. But that's another story.

I was fortunate enough to be upgraded to a suite, though the room I was occupying was in itself large and very well appointed with a short corridor between the room and the door which provides additional privacy.

The fittings were new and the appointments were well chosen and elegant.

The suite was large. A separate living room with a dining arrangement. The bedroom too was well appointed.

The food was excellent! The breakfast options were varied and was clearly my favourite meal of the day. The staff at the restaurant was very helpful.

The overall service was efficient and courteous though somewhat impersonal. One needs to remember to speak slowly and articulate properly as the staff do find it difficult to understand English.

The conference was well managed. There were 300 of us from the company and the level of efficiency was what one has come to expect of the Chinese.

If budget is not a constraint and one wants a classy experience of staying at a premier hotel in Shenzen, then the shangrila is the destination.

  • Stayed: July 2012, traveled on business
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Thank KSBan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded May 2, 2013

Dear KSBan:
Thank you for sharing with us your positive comments. We are delighted to know that you had an enjoyable stay, Your compliments are words of motivation for us to consistently provide our guests with exceptional experiences at Futian Shangri-La,Shenzhen. I look forward to welcoming you back in the near future.

Sincerely,
Nicholas Smith

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Reviewed April 11, 2013

Whoever said the real ShangriLa doesnt exist? The one thing that strikes you when you enter any of their properties is the sheer scale. Be it lobbies or the roof garden or even the dining space. The Futian property is no exception. Its location close to the business district makes it an ideal MICE destination. Our stay was made comfortable by the excellent food, fantastic conference center and well appointed rooms and the ever helpful staff. Sure will make one feel like coming back again

  • Stayed: April 2013, traveled on business
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Thank dr_ajthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded April 15, 2013

Dear dr_ajthomas,

We are delighted that you have discovered your Shangri-La with us in Shenzhen. Thank you very much for your compliments regarding our hotel location, meeting facilities, friendly colleagues and food and beverage service. We look forward to warmly welcoming you back to Futian Shangri-La, Shenzhen.

Yours sincerely,
Nicholas Smith

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Reviewed April 8, 2013

I love staying at the Futian Shangri la- great breakfast buffet. Hotel is as nice as Kowloon ( except of course that it is in Shenzhen.) Much better than Lohuo shangri la. We had a business conference here for 300 people traveling from overseas and everything was handled well. Rooms are very quiet and comfortable.

  • Stayed: April 2013
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Thank Kdsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded April 11, 2013

Dear Kdsteve,

Thank you for sharing your positive experience at Futian Shangri-La, Shenzhen. We hope that we will be able to extend our Asian hospitality to you, the next time you visit Shenzhen.

Sincerely,
Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Excellent property,lobby is great , very good view of hotel & surroundings from garden situated at 4th floor.ballroom & commen area is beautiful.rooms are spacious .
Feel royal to watch T V lying in bathtub.

  • Stayed: March 2013, traveled with friends
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Thank drab2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded April 11, 2013

Dear drab2001

Thank you for taking the time to write a review of Futian Shangri-La, Shenzhen. I'm delighted to know that you enjoyed the decoration of our hotel and felt like royalty here. I look forward to welcoming you back in the near future.

Sincerely,
Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013 via mobile

I've had the absolute pleasure of staying at the Shangri-La Futian on a number of occasions. I am not often stuck for word when reviewing hotels and restaurants, but the Shangri-La stops me in my tracks each time.

Suffice to say a detailed review is not warranted. Service, amenities, location, staff, food & experience are all exceptional. As a business traveller this hotel continues to exceed my expectations and I don't ever expect to see the day when it will be felled from my number one position.

  • Stayed: August 2012
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Thank Great_Dane_Dillema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded April 11, 2013

Dear Great_Dane_Dillema,

Thank you for choosing to stay with us and sharing your review. Your compliments are much appreciated and it encourages us to go beyond the expectation. Your Futian Shangri-La family look forward to welcoming you back soon.

Sincerely
Nicholas Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013 via mobile

My family always enjoyed dining here !
We are lived in HK !
WHY !
1 . SETTING : Warm service and Traditional music and. less crowded
2 . Food quality : Very high and stable if compared w years .
3 .Price is in Reasonable
4 . VIP Room : Absolutely privacy
5 . Outdoor table : for smokers , didnt disturb indoor customers !
I couldnt find any reasons not to visit again
Highly recommend to all like CHINESE FOODS

  • Stayed: March 2013
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Thank TerenceLung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded April 8, 2013

Dear TerenceLung,

Thank you for sharing your positive review and recommendation of Shang Garden. We are so glad to know that you and your family enjoy the ambience, service and cuisine of Shang Garden. We look forward to welcoming you back soon.

Yours sincerely,
Nicholas Smith

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#14 Luxury Hotel in Shenzhen
#54 Best Value Hotel in Shenzhen
Price Range: $159 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Official Description (provided by the hotel):
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen

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