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“Excellent experience - can't find a fault”

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Futian Shangri-La Shenzhen
Ranked #11 of 2,843 Hotels in Shenzhen
Certificate of Excellence
Reviewed June 22, 2012

I just checked out and was sorry to leave. This was a great experience, start to finish. Check in was quick and gracious. When she was done checking me in, she walked me to the elevator and pushed the button. That is the level of service I regularly experienced during my stay. Everyone was warm, welcoming, and gracious. The room was large, with all the expected feature. The desk was equipped with office supplies - a nice touch for when needed a bit of tape. I like tea and they provided a very nice variety. The linens were wonderful, bed and pillows extremely comfortable. I only ate in the cafe for breakfast. They had a extensive variety of food, prepared well, and tasted delicious. The service really shined there. I give tons of credit to the manager, Michael. He was a gem. Always stopped for a chat, checked to make sure everything was to our liking, filled special requests with a smile, and remember the day and brought it without asking. He worked along side his team and that created a great balance between efficient and hospitable. I checked out the gym and pool - looked very good, but didn't use them. You won't regret your time there.

  • Stayed: June 2012, traveled on business
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2  Thank YR-LGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear YR-LGB,

Thank you for taking the time to write this lovely review. We are delighted to hear that our colleagues, especially Michael were able to enhance your experience at our hotel. It would be our pleasure to welcome to back to Futian Shangri-La the next time you visit Shenzhen.

Sincerely,
Keith Tomkies
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 20, 2012

I found this to be one of the very best Shangri-La experiences around! The hotel is substantial and the newer of the two Shangri-Las in Shenzen. The staff service levels were very good and Horizon Club choices were thoughtful and distinctive. The Cafe was well managed and efficient. Excellent rooms, unusual shapes. The staff were very proficient in communication and in Englisg which was helpful. Overall excellent.

Room Tip: All good, high level rooms may be less noisey from road?
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  • Stayed: June 2012, traveled on business
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2  Thank TechnoProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Dear TechnoProf,

Thank you for your kind review of Futian Shangri-La, Shenzhen. We are proud to share your encouraging comments with our colleagues and look forward to welcoming you back in the near future.

Sincerely,
Keith Tomkies
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012

I had a brilliant stay at the Futian Shangri-La Shenzhen. I travelled to different areas of China so checked in and out of the hotel a few times- each time the reception and staff were friendly polite and helpful. The concierge were great too, really friendly and efficient.
The bedrooms I stayed in were spacious, clean with nice views. The bathrooms were great, nice bath tub with TV- relax and watch a film in the bath.
The hotel facilities were good, spa, business centre, gym, sauna, swimming pool. They are open long hours so accessible to all. I thought there was a variety of food for breakfast; the staff was more than willing to accommodate customers needs.
The hotel is close to the metro, bars and shops…
I would definitely stay here again and recommend.

  • Stayed: May 2012, traveled on business
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1  Thank TravellerTam82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLFT, Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded June 18, 2012

Dear TravellerTam82

Thank you very much for taking the time to write such a detailed review and your recommendation. It is a pleasure indeed to receive such wonderful comments from you, and we will share your kind words with our colleagues. We hope to have the pleasure of your company at Futian Shangri-La, when you next visit Shenzhen.

Keith Tomkies
Resident Manager
Futian Shangri-La Shenzhen

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Reviewed June 8, 2012

Thanks to my job, i've the opportunity to travel a lot.
This was my first stime in a Shangri-la hotel.
Result? I'm still impressed! The hotel is amazing and the service level is absolutelly unique. The staff is always present but never invasive. The ground floor restaurant (i've been there only for breakfast) is incredible and you can really eat whatever coming from wherever in the world.
For sure, next time i'll be in shz, i will go there again

Stayed: June 2012, traveled on business
2  Thank Paolo_Yle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith T, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded June 11, 2012

Dear Paolo_Yle,

We appreciate you taking the time to write your kind review of Futian Shangri-La, Shenzhen. We are delighted to know that our Shangri-La family was able to create a lasting impression on you. It would be our pleasure to have you stay with us again and we look forward to welcoming you the next time you are in Shenzhen.

Warm regards,
Keith Tomkies
Resident Manager
Futian Shangri-La, Shenzhen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

What a lovely hotel! Rooms were excellent (a suite with a large bathroom), the buffet-style restaurant was very good quality and the reception staff couldn't have been more polite and more helpful. A really great hotel. Good size pool for a hotel (25m?) and great spa facilities. Location was good - easy to walk to a range of good bars and restaurants. Surrounding area was equally clean - and felt very safe for a big city.

Room Tip: I think they were all good.
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  • Stayed: May 2012, traveled on business
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1  Thank Andyonhishols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith T, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded June 11, 2012

Dear Andyonhishols,

Thank you for choosing to stay with us. We are glad to know that you enjoyed your visit here and had a chance to explore the surrounding area. We look forward to welcoming you back the next time you visit Shenzhen.

Warm regards,
Keith Tomkies
Resident Manager
Futian Shangri-La, Shenzhen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2012

It was for business so there was no time to enjoy the hotel. Rooms were clean and nice. I like the TV at bathtub. Staff were helpful in particular manager Mr. Micheal Shin at the Cafe Zen. We were really surprised when he checked up on us by asking 'is everything OK?'. We didn't expect much since it was a buffet dinner. Also, he is fluent in English! He really made our stay a delight as we are not good at Chinese language. He literally made us feel like we were home.
I would like to go back as it takes a short MTR journey from Lok Ma Chau station at Hong Kong Boarder.

  • Stayed: May 2012
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1  Thank Huntsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith T, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded June 5, 2012

Dear Aiyapura

Thank you for choosing to stay with us. It is our goal to treat each and every guest like family and we are happy to know that Michael has made your stay a delight. I am sure he will be encouraged by your comments. We look forward to welcoming you again and hopefully you will be able to enjoy more of our facilities the next time you are here.

Warm Regards,
Keith Tomkies
Resident Manager
Futian Shangri-La, Shenzhen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2012

Excellent experience from the Shangri-La group. Small but comfortable room on the Horizon Floor. Convenient location for business meetings. Great facilities. Useful shuttle to HKIA (chargeable).

  • Stayed: November 2011, traveled on business
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1  Thank Babylon1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith T, Resident Manager, Futian Shangri-La, Shenzhen at Futian Shangri-La Shenzhen, responded to this reviewResponded May 21, 2012

Thank you for your comments, Babylon1970. We are delighted that you had a positive experience at Futian Shangri-La, Shenzhen and look forward to welcoming you back soon.

Warm regards,
Keith Tomkies
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Location: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Shenzhen
#6 Business Hotel in Shenzhen
#10 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#52 Best Value Hotel in Shenzhen
Price Range: $174 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Official Description (provided by the hotel):
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen

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