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“hotel is good..but had bad experience”

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Sunon Holiday Villa
Ranked #58 of 2,812 Hotels in Shenzhen
India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“hotel is good..but had bad experience”
Reviewed November 24, 2012

As far as Hotel is concerned, it has best of the location as Metro is just 1 min. walk.
Cleanliness is absolutely fine, Food particularly Breakfast is up to the mark. Pedestrian market is just on walking distance. KFC, MCd and other eatable joints are easily accessible. As far as negative side of it, does not have any outside view. Just keep your curtain closed.

English is a big problem, as just one guy in morning shift knew a bit of english rest they use google translator for same.

But a big disappointment came in at last. We just enquired 2 days before checkout, about Taxi fare from Hotel to Hong kong Airport. There was one slim guy with spectacles told us 650 Yuan where as other person whose picture is attached herewith told us 850 yuan. One day before we just confirmed a Taxi with same slim guy at reception and the guy at reception confirmed it to us at reduced fare for 600 Yuan. And the same guy confirmed while going off duty that your taxi will be at gate at 6.00 AM next day.

In night while coming from outside we just mention for wake up alarm and told him (whose picture is attached) that taxi is booked for tomorrow at 6 am. Fellow asked us at what rate it has been booked and when we told him 600Yuan, he said its not possible. He than straight way refused, that no taxi has been booked from here. We asked the guy at reception whose photo is attached, to call other fellow and confirm about Taxi booking, he mentioned that he does not have his number. When we asked about their manager number again he refused about it.

It is really surprising that they don’t have contact number of their staff. Being a 3 star hotel I think Hotel image is being tarnished and getting a bad name in the Hotel industry and just because of one employee. We request Hotel management to look into the matter and please also clarify who is the culprit, fellow who booked our taxi at 600 yuan or other fellow who refused us at 11th hour and cheated us by charging more.

This clearly shows his connivance with Taxi operator & cheating which hotel Management probably not knowing. attaching his snap for your reference. It happened on 28th Oct. 2012 while checking out.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nir72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Johor Bahru, Malaysia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 3, 2012

Very good location and rooms are equally good but very rigid check out policy. Staffs are friendly and helpfull despite language barrier. Metro is just across the Hotel which makes it very convinient to visit "windows of the world", Splendid China and the Shopping mall.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Yes062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
m'sia
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 11, 2012

strategy location, the hotel just 50meter from the monorail exit door E. You can use the monorail direct from the shenzhen airport to here. it's just around RMB 8 one way.

Besides, it located at the centre of the shopping area. You can always load down your what you've bought in your room and go out to do shopping again. hahha...

Besides, the staff is very helpful also. They will recommend you with the interest place to go and how you can use the public transport to go.

The wfi connection here is good, no matter at the lobby or inside the room.

However, the bed is quite hard and the variety of the breakfast is not much. These are the things that they could do better..

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank busybody9009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 26, 2012

The location of the hotel is near to Laojie the shopping street. It comes with the basic facilities like a hotel. Each floor of the hotel and the room we stay look grander than the hotel lobby. The room size is moderate. The room does come with television and safe deposit box. The hotel has an elevator. The staffs are friendly. The hotel comes with free wifi. Need to give a deposit. The breakfast has worsen when compared to the last time when I visited them.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jeffery C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 16, 2012

Hotel - Rooms are not very big but at least not old and pretty well kept. Mini fridge in the room must be turned on for hours before it turns cold. Shampoo and shower gel in room not suitable for most people, so bring your own. Beds are as usual, hard. TV programs have no cable channels. Free wifi in rooms and lobby is a plus! Present your hotel card for good discounts at the restaurant and massage place beside hotel!

Service - Front desk staff should really learn how to smile and keep their moods away from work. Checking out for my group of 5 rooms was handled by a rude Alyssa. Bell boys are good and friendly and helpful with directions when required.

Location - Excellent location right smack in Dongmen, the shopping haven in Shenzhen. MTR station is just to left of the hotel as you exit from lobby. Food and shopping is everywhere!

Breakfast - Breakfast is provided for only one person. So if you booked a twin sharing room with twin beds, they still give you one coupon. Don't understand the mentality of the people who set the policy... Additional breakfast is at RMB$32. Didn't try the breakfast, doubt it's any good. Many other good food around the hotel anyways.

Overall - Overall a good stay at the hotel due to the free wifi, great dimsum at the restaurant on level 4 beside the hotel and great value massage on level 6.

For pictures please check out sleepwithroy dot com.

Room Tip: Avoid Level 8 where the function room is located. When they hold functions on that level, it'll...
See more room tips
  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Level 5 Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 2, 2012

This great hotel offer you a very convenient location for shopper.It's in the heart of Dongmen. walking shopping area and the Metro, just next to your doorstep.Booked through agoda.
Service is excellent , clean normal size room.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank minnnara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 30, 2012

Booked thru Booking.com and stayed here for 4 days.

Checked in was fast and efficient, and counter staff and bell boys are very friendly.

For guests who find the staff rude, perhaps they only speak and understood mandarin and not english.

Best option of getting from metro to the hotel is to use exit D which have the handicapped lift .
Both lift and escalator managed by metro, so it i sin working condition.

Once up on the escalator to the road level, on the left is rundown looking Day Inns hotel, and Sunon Holiday Villa is just behind the hotel. When facing the Day Inns, turn left & walk left towards the mall and it is easier to get around to the hotel.

Don't use other exits if you have luggages, as it is like going thru a maze, need going thru shopping centres and most escalators are either malfunction or going downwards. Furthermore, shopping centres only only open at 10am.

My room comes with breakfast, and I truly enjoyed them. Some hot dishes are changed everyday.

As I had requested for a superior room with window, understand that there are not many superior rooms with windows. So I didnt complaint when they gave me a smoking room with window but the room was large.

Bed was comfortable for my sleep, room was clean and also very clean toilet with glass panel as wall.

Only discomfort is that aircon do have smoke smell coming out? Need to open my window to air when I go out of the room

The internet access is free but quite slow. The management need to improve on it.

Eateries and shopping malls is everywhere, so it is really convenient to shop till I drop.
Laojie metro station is also well connected to many places, so travelling around is a bliss.

Overall, I am very pleased with my stay here.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunon Holiday Villa

Property: Sunon Holiday Villa
Address: No.55 Yongxin Street, Jiefang Road, Luohu District, Shenzhen 518000, China
Location: China > Guangdong > Shenzhen > Dongmen
Amenities:
Business Center with Internet Access
Hotel Style:
#51 Luxury Hotel in Shenzhen
#58 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunon Holiday Villa 4*
Number of rooms: 176
Official Description (provided by the hotel):
Sunon Holiday Villa, Shenzhen has integrated business, conference,leisure and shopping as its theme. Its comfortable and well appointed rooms, advance conference facilities and impeccable services will make your stay a memorable experience. We are conveniently located in the heart of Shenzhen Dongmen shopping street and is set amidst business district, shopping havens and many local attractions. It is 100 meters away from the subway, 5 minutes away from the Luohu railway station and 40 minutes from the Shenzhen Bao'an international airport. The Hotel also featuring its Malaysian hospitality with each room well appointed and furnished with colour TV, direct dialling telephone, hair dryer, coffee/tea making facilities, internet access, refrigerator and safety box. Its fine restaurant serve international cuisine of the highest quality including delicious Malaysian Cantonese, Asian and Westerm cuisine expertly prepared by master chefs. As for banquet facilities, the Hotel offers the fully equipped multifunction room, ideal for business meetings, cocktail and dinner parties. ... more   less 
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Also Known As:
Sunon Holiday Villa Hotel Shenzhen

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