My family stayed here for two nights on Dec. 27/28 which is not their busiest day because it’s in-between public holidays.
Checking in: basically no problem there, quick smooth and room was ready. As matter of fact the front desk people’s attitude were friendly but their English are not quite adequate except for Mr. Andy Liang (Duty Manager).
Front entrance/lobby: I have never seen an Uglier Christmas display for a “so-called” 5 star hotel. Please see attached photo. They have silver sparkling alien looking trees in the middle of the lobby & they put anything that is blinking in the display regardless if the colour scheme matches or not. I have seen 3 star hotel lobby display better than this.
Room: is spacious, bright and relatively clean. However, being opened only a couple of years, the maintenance of this hotel are poor. Clacked and chipped on the bath tube and chairs. Only a Fireplace mantel, a plain wooden board/a hole in the middle, such an eye sore.
Restaurants: Vista Lagos Italian restaurant has good view but standard of Italian food is bad, the service and price are O.K.
Chinese Restaurant. Unless you are starving to death and nothing is open, otherwise don’t bother. Chinese dishes are horrible tasting, the service is one of the worst in the hotel especially the supervisor/manager of this restaurant. She speaks almost no English and her attitude to complain is “you pay and no complains”.
Our room comes with breakfast buffet in the cafe but tables were totally inadequate, you need to wait for a long time to be seated and then they tell you that you have 15mins to eat before they clear the breakfast buffet. We started waiting at 9:30am and breakfast time is done by 10:30am.
Over all, 99% of their food and beverage service staffs are non English speaking and even those who do speak English, they only know very minimal, totally inadequate for servicing any foreign customer.
One other thing, the swimming pool of this hotel is located in another building which is not connected internally with the room building. You need to wear your outside clothes and bring your swing gear and either walk 10 mins outdoor or take a golf cart to just take a swim in this hotel’s swimming pool. By the way, after you have changed from changing room, you need to walk up two floors of stairs up and down before you can get to the swimming pool. The changing room is poorly maintained and the pool is also poorly maintained.
The theme park itself, everything is mostly written in Chinese and very few English signs.
Final comment: All 5 star hardware are here but No software what so ever but poorly maintained for a hotel which only opened a couple of years’ ago.
- Official Description (provided by the hotel):
- Amongst Mountains and Water, the Dream of Switzerland Located at the small Interlaken town in OCT East, Shenzhen, the Interlaken OCT Hotel is surrounded by the hills on the side and water on the other, with natural mountains, water, as well as European town sceneries. As an ultra-deluxe five-star hotel, the Interlaken OCT Hotel's main building, town house, residences, pool villas and Castle Interlaken set off each other. The hotel is designed uniquely and art elements go into every detail. ... more less
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