I stayed in this hotel for 5 nights and enjoyed my stay. The rate was value for money and the room I stayed 1202 was quiet comfortable compare to the other 4 and 5 star hotels I stayed around the area. The hotel is very close to many restaurants and shopping and very easy access to Lohu station.
I would go back to stay in this hotel and hope the hotel will improve following points.
1. Not enough lighting in toilet and its hard to shave in the dark.
2. Reception staff needs to be trained to be friendly and smiling. I can't imagine why any organisation would employ any staff can't be guest friendly as they are paying them and they are the first and last to see to the guest. Every other staff in the hotel I found to be very friendly except the reception.
3. Breakfast needs to be improved and its more for local customers than westerners.
While waiting to be picked up after check out. I was greeted by a gentleman and introduced himself as deputy general manager and asked me how was my stay. That was a nice touch and made me forget all my complaints. I did mention to him about staff attitude and he took that in to consideration. If only every other staff was like their deputy manager this hotel will be a top hotel to stay. They have all the facilities and just with right training this hotel will be a true 4 star hotel.
I used to stay in one particular hotel nearby for the last 10 years and due to staff attitude I stopped going there and after staying several hotel including the 5* Pang Lin hotel, I preference this hotel and would stay there on my next visit.
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