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“Good location in centre of town” 4 of 5 bubbles
Review of Kande International Hotel

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Kande International Hotel
Ranked #5 of 407 Hotels in Huizhou
Certificate of Excellence
Auckland
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good location in centre of town”
4 of 5 bubbles Reviewed July 7, 2012

This is my first time in Huizhou so I am a little limited in my knwoledge of the area. However, I found it in a convenient location to the local shopping mall (5min walk), and convenience stores very handy.

The highlight of this hotel would have to be the lovely lake across the road which is very serene.

The staff could all speak english (which in these parts of China is not a given) and were very helpful with all my questions (except for the aweful express bus ride to HK I took on their advice. it may convenient but the bus was awful, the suspension was buggered and managed to find every pot hole on the road).

I would give this hotel 4 stars in comparison to others in Asia, but was clean, tidy and very safe.

Air conditioning was good and not noisy, and the free Wireless internet throughout the hotel worked well.

Room Tip: Request Non-Smoking if you don't smoke.. this is not a given in China!
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dajayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, September 18, 2012
Dear guest: Thank you so much for staying with Kande and your valuable feedback which is much appreciated. Kande International Hotel is located in the center of Huizhou, where transportation is convenient and everything you need is easy to buy. The West Lake and the Easter River provide you with the best view and now entering the West Lake is free of charge, you may have a tour in it if you want to. We are striving to improve our staff's service so they are trained regularly, including basic English. Besides, we have specialized GRO who can speak fluent English and Korean for better communication with our guests. Shuttle Buses that head for Hong Kong and Macau are available. Our hotel is one of the check-in stations of the independent Eternal East Bus. We will strengthen supervision and tell them your feedback. As the pot holes you mentioned in your comment, the road is under government's management. According to our knowledge, the road is under repairing now. We do look forward to your visit to Huizhou soon and hope to make your stay in Kande most enjoyable.
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316 reviews from our community

Traveler rating
    137
    165
    12
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    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 12, 2011

Overall a fantastic hotel great service and rooms are clean. As a north american business traveller I was less than impressed to find out that the spa in this five star hotel offered way more than "massages". Perhaps this is acceptable in China but a hotel that calls itself of international caliber and has a five star rating should not be offering these services.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Businessgal25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, November 24, 2011
Dear Guest,
Thank you for the positive feedback regarding your stay at Kande International Hotel. The facilities in our hotel are all built under the five-star rating standard and all our staff are thoroughly trained to give an excellent level of service in all departments. Together, we have won many awards, including "The Most Charming Hotel of China", "Top Ten Business Hotels of China" and "The Best Business Hotel in Guangdong, Hongkong and Macau".
The spa is designed to be a place of relaxation and recuperation, with medically trained massages on hand to offer traditional Chinese muscle reflexology and therapy. A healthy way of life is generally considered acceptable in China, as should all other countries.
Thank you for choosing Kande International Hotel and we hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 26, 2011

Great location. We had river views which were beautiful.

The leave fruit in your room which is a nice touch.

The rooms are lovely with a clean, contemporary design. Our rooms were non-smoking and smelt clean (no smoke smell).

We had the buffet dinner as well as breakfast included in our room rate. The food was quite good.

The service was great. The staff who spoke to us seemed very proud of the hotel and thought it was the best in the area.

There is a karaoke bar and "massage" club on one floor which by Western business-class standards is odd, but I guess it's more accepted in China.

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LouL1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, September 19, 2011
Dear Guest: Thank you for visiting Kande Hotel and we are very delighted to hear that you have had an enjoyable stay with us. The hotel is famous for its excellent location, with the west lake in front and the East River behind. Our guest rooms are uniquely decorated and we have separated smoking and non-smoking floors. In the Italian Restaurant, we have an Italian chef who provides you with the most delicious Western food. Our staff is well trained and tends to take good care of our guests throughout the entire hotel.
As a premium luxury five-star hotel in Huizhou and one of the best business hotels in China, Kande is built according to the five-star hotel standard by China’s National Tourism Bureau. The karaoke bar and massage centre are part of the facilities requested for a five-star full service hotel in China. As you mentioned, the star rating in China is quite different from that of Western countries. We are glad to have such an experienced traveler like you and want to thank you again for your precious comment. We sincerely look forward to welcoming you again soon.
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Adelaide, Australia
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 11, 2011

The location is excellent, the rooms are spacious, my room had a steam shower which was quite different, good range of english channels, food is very nice western and chinese, hard to fault. Good views of the lake. Bed is comfortable staff can not do enough for you.

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank monoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, May 10, 2011
Honorable Guest: Thank you very much for visiting our hotel and leaving us your precious advice. Our hotel sits between the eastern bank of the East River and the western shore of West Lake and south of ancient Chaojingmen Park. As for the hotel facilities, we always devoted to providing customers the best service and making every customer feel at home. We know that there is nothing best but better in customer service and hotel management, “Customer Satisfaction; Customer Delight; Customer Enlightenment” has always been the Kande way of hospitality. Thank you again for giving us your heartfelf advice. Looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 5, 2010

The pluses: -
+ All emails prior to arrival concerning reservation of rooms and hotel pick-ups were promptly replied.
+ Fast check-in and check-out.
+ Hotel rooms and bathrooms were spacious, clean and well-maintained.
+ Breakfast selection is not as wide spread as those found in Tier 1 5 stars hotels but nonetheless acceptable.
+ Both the Chinese and Japanese restaurants food quality was good. The "Italian Restaurant" serves standard Western food - sandwiches, pasta and pizza.
+ Foot massage masseurs at the Spa were skilled and competent.
+ Located across the West Lake and close by are local shopping areas such Liru Shopping Center and a Western type supermarket within it, and many small retail shops. Limited choices of restaurants outside the hotel.
+ Staff try hard to accomodate all requests.

Areas for improvement:-
- Hotel pick-up from Guangzhou and Shenzhen require payment in cash. However, that was resolved with Hotel's Manager for it to be charged to respective rooms.
- Very few staff can speak English. The best is to approach Hotel's Manager who speaks Mandarin and was helpful in getting messages translated.
- Transportation - it is about 15 minutes drive from the retail city center (Rainbow Shopping Center and Digital Shopping Center). As it was Labour Day weekend, we had problems finding public taxis. Hotel taxis were also in short supply and the charges are many times higher.

  • Stayed May 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank VLYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, May 10, 2011
Honorable guest: It’s our great honor to serve you during your holiday. Thank you very much for giving us your precious suggestions, which helps us find the shortage in our work and make progress. Kande International Hotel Huizhou has a variety of luxurious rooms, restaurants, bar, modern banqueting facilities, multi-function meeting halls and entertainment and recreational facilities. Its superior location ensures you a fantastic experience of Kande Legend with Lakefront view & excellent Riverside, you can also go to the Chaojingmen Park to enjoy the beautiful scenery. When it comes to the problems you met during your stay, we have already planned some targeted training to improve the efficiency and quality of our service. Bisides, we have built a taxi-calling board at the entrance, which will help you take taxi as soon as possible. We sincerely hope that you can experience our improvement when you visit our hotel next time.
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Shanghai, China
Level Contributor
62 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 16, 2010

Probably the tallest building in Huizhou, facing Huizhou Westlake. Spacious room, completed amenities, clean and comfortable. Perhaps the best choice in this city.

  • Stayed April 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ahsangje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, May 10, 2011
Honorable guest: Thanks a million for your stay in Kande International Hotel Huizhou. Our hotel is the first five-star luxury hotel in Huizhou. In April 2011, Kande hotel was named "China's Most Charming Hotel" by China Hotel Golden Horse Award. We have been working hard to do the best we can for customers and it’s an honor to hear that you really enjoy your stay in our hotel. We are extremely happy that you had such impressive experience in our hotel, your words “the best choice in this city” gives us infinite power and encourages us to make greater progress in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed January 11, 2010

Not your cheapest hotel but good rooms with great view, good service, good bar, good restaurant, good English

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LorraineHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2688888-8199, Public Relations Manager at Kande International Hotel, responded to this review, May 10, 2011
Dear guest: Thank you very much for staying in our hotel. As the first five-star luxury hotel in Huizhou, We have always been adhering to the concept of Customer Satisfaction; Customer Delight; Customer Enlightenment, trying our best to make you feel at home. Besides, we attach great attention to the training of staff’s professional skills, in order to offer you the most attentive service. Kande team will keep the excellent service and management for long, and we are looking forward to accompanying you to enjoy the beautiful and delightful Westlake view.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kande International Hotel

Property: Kande International Hotel
Address: No.18 Huancheng West First Road, Huicheng District, Huizhou 516001, China
Location: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Huizhou
#2 Business Hotel in Huizhou
#5 Luxury Hotel in Huizhou
#5 Best Value Hotel in Huizhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kande International Hotel 4*
Number of rooms: 468
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Also Known As:
Hotel Kande International

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