We were a group of 31, 10 families, all friends, organizing our own trip, 3 days 2 nights. We booked our 10 rooms on Ctrip, organized chartered coach to send us from Hong Kong. We went due to the massively positive reviews on TripAdvisor. We were very disappointed. Just a few notes.
1, hotel was crowded with flat viewing people, the beach was COMPLETELY public, not private at all, so it's very crowded all the time. With outside people using hotel lobbies. Hotel is very spacious but just too many non-guests hanging around.
2, hotel hardware looks like it's 10 years old. Software feels like it has opened for 3 days. The rooms were actually very nicely spaced, huge space but the furniture, maintenance is out of this world BAAAAD. Sofa had many dirty spots, all mirrros had black spots. Shower stall has grills so they trap sand that people washed out from previous visits.
3, when we arrive, our tour bus was NOT ALLOWED to stop at the hotel front door, so we had to park 100meters away and walk up with 15 kids and 30 pieces of luggage. I've NEVER seen a hotel do that. Even tho they have a very empty space in front of the hotel. In fact, after complaining, they did let us board our bus at the lobby when we leave. But apparently, it was hotel policy that they don't let buses that are not their own drop off in front.
4, we pre-booked western restaurant for dinner buffet the first night, only for them to tell us that there is no buffet coz there is not enough people to open the buffet, what a joke.
5, we visited the beach on Saturday afternoon, there was not one time when we put our hands in the water and cannot touch garbage. water was just utterly black. Yellow flag was up saying 'Not suitable to swim'. It was a horrible experience, kids still played in the water since we travelled a long way to be at the beach.
6, I had to say tho Green flag for "Suitable for swimming' was back up on Monday and water does look a bit cleaning, less garbage, but we ventured to the pool that day. Swimming pool was acceptable.
7, honestly the beach itself was not THAT dirty, I just can't understand where did all the garbage in the water come from, an insane number of plastic bags, small wooden planks, food bags etc..
8, will NOT visit again
9, We went due to the massively good reviews on TripAdvisor, I guess you have to see for yourself before you know how 'real' they are. I've learnt my lesson now, don't trust things that are too good to be true.
10, I've travelled China some and we go to China resorts every year, this is honestly hands down the worst one so far, very disappointed considering it is 1 year old. and with the crazy.. Best in China hotel review (roll eyes)
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