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“Good environment to stay in Huizhou”

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Crowne Plaza Huizhou
Ranked #4 of 411 Hotels in Huizhou
Certificate of Excellence
1 review
“Good environment to stay in Huizhou”
Reviewed June 24, 2013

The hotel room is good, restaurant taste is good as well. Hotel staff serve with good service. But hotel location is a little far from city centre, travelling time is slightly long. No shopping areas or even convenience shops outside hotel walking distance. Anyway, a recommendable hotel to stay there.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Eliza L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, June 27, 2013
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at hotel. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. At the same time, along with further improvements in the city's infrastructure, hotel would become increasingly popular and more convenient. We look forward to welcoming you back to our hotel again. Thank you!
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97 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hong Kong, China
Level 6 Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 16, 2013

Hotel is located outside the downtown, there is a new developing area and nothing surrounds the hotel. Hotel provides limited shuttle bus (11:15, 12:15 & 13:15) from Dreamland Hotel(金鑾酒店)to Crown Plaza Hotel and the normal shuttle bus service just provides from hotel to downtown (Aeon Department Store) without return service. The taxi fare is RMB$20-25 from downtown to hotel. I suggest hotel should improve their shuttle bus service, e.g. provide return service and bus stops in different downtown area with schedule. It is convenience for visitors to arrange their own itinerary. Hotel lobby is grand, elegant and comfortable atmosphere. Front desk staffs are nice, helpful and good manner. I am very appreciate their service because it is high than normal standard in China. Signage is clear and easy to look for our direction to room.
Room has comfortable feeling with nice decoration with good zone partition. After open the door and enter the transition area with partition to block view from outside and decrease noise from corridor. A service cabinet with fridge and water boiler inside is arranged near the entrance. The working desk with all electric, a/v and data sockets next to the bed. The queen size bed is very comfortable, nice bedding and quality mattress. Sit on the royal chair and look out to the window, so relax…!! The bath room area is very large, bathtub and shower next to the window. All sanitary ware are high class standard. One comment for the water closet area, lack of ventilation inside.
Our package includes buffet dinner and breakfast. Restaurant design is nice and all service counters are easy to reach. My wife and I also disappointed to the food quality. I feel it just reach 2 to 3 star normal restaurant standard although more choices for our selection. I think they have much room to raise the standard to 4-5 star level. One comment for BBQ (pool side) and Teppanyaki cooking counters, no guidelines for customers how to identify their own dishes after they make their selection to chef. The chef just concentrates to cook and cannot identify dishes to right customers. I saw some situation happened when many people come. Another common problem happens in dinner and breakfast time. Waitress collect and clean customer’s table when customers go out to get food or to washroom. Restaurant staffs don’t know customer’s eating situation. I think hotel management should provide more training to restaurant staffs. Although they made some little problem, they are very nice, helpful and good manner. Waitress always helps to refill water and collect used dishes.
Finally, I am very appreciate to all hotel hardware and staff’s services. But, food quality has much room to improve. I recommend people to stay in Crown Plaza and it is a good place to stay one or two night for relaxation.

  • Stayed June 2013, traveled with friends
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    • Cleanliness
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Helpful?
2 Thank Julian_Kan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, June 18, 2013
Dear Guest: Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza HuiZhou. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. At the same, thank you for offering many useful advices which relative departments have paid attention to. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely!
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Singapore, Singapore
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 19, 2013

Stayed here for 2 nights in May 2013. Didn't expect there is such a nice hotel in Huizhou. The room is very nice and with wifi as well. Staffs here are very friendly and providing good services. The buffet breakfast and dinner are excellent in this hotel and I enjoyed the food here. Definitely will come back to this hotel again if there is chance to visit Huizhou.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dayfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, May 19, 2013
Thank you for your comments and praise,also look forward to the next time you continue the wonderful experience.
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Guangzhou, China
Level 5 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 29, 2013

Very good rooms and excellent service ,food is amazing specially the Italian..the hotel location is outside the city which is a problem if you don't have a vehicle. Once your there you forget the terrible road we were on.The roads are getting done so it may take a while .

Room Tip: We stayed on the 27th floor which is amazing!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, May 2, 2013
Dear guest, thank you for your feedback. We are pleased to know that you have enjoyed your stay with us!there are free shuttle bus from the hotel to the city centre, or if you need a taxi can contact the hotel concierge, we will provide the most convenient service for you. We look forward to welcoming you back to our hotel soon!
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Portland, Oregon
Level 6 Contributor
343 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed April 14, 2013

I arrived at the Crown Plaza at 8:00pm for a quick overnight trip to Huizhou. It was my first time to Huizhou and admittedly the hotel was very nice for the area it was in. My room was very large and comfortable. I went down to have my complimentary beer at the lobby bar and bought a bottle of wine to take back to my room to have with in room dining. Back in my room I noticed that the plug in the sink was down. When I released it, push down release on the plug, the water drained onto the floor. As I tried to access the drain the door that hides the plumbing came completely off it's hinges. I spent the next hour and a half talking to four different people, this was after 11:00 and my bedtime, at my door to fix the sink. They did get it fixed but after leaving the plumbing in the bathroom started to make an ominous whining noise. I decided I could sleep though that rather than endure another 4 post midnight visits. I think my experience was isolated but nevertheless frustrating. Check out was equally challenging as it can be at hotels in the mainland. Nice hotel but problematic for business.

Room Tip: I think if you're not a high value member that corner rooms are probably the best at this hotel.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grantman66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, April 26, 2013
Dear guest. Thank you for your valuable comments. We would like to extend our most sincere apology we brought to you during your stay with us. We have review our room maintenance sequence and as well our ways of handling our guest issues. We have also enhance our training to improve our front desk staff efficiency. We hope that during your next visit, we can impress you with our improvement. Once again, Thank you and we look forward to your next visit.
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Vienna, Austria
Level 6 Contributor
96 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 1, 2013

this hotel is in lokated outside of center , it is nice and modern decorated , at the check in the girls look a little nervious , maybe it was her first day, as i join ichotels membership program i expected an upgrade but i was wrong , first time happens that they dont upgrade platin members !! strange , maybe a mistake , but i also dont insist , rooms are nice and quiet , food is so so , the stuff need much more training at the coffee shop , the buffet is to much expensive and offers not really good food , fitness center is good , small but with good and new machines

Room Tip: try to get club rooms
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markus20er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, April 2, 2013
Thanks for your comments, we will actively improve your suggestions which you mentioned as soon as possible, we hope you will continue to support us, so that we can continue to progress, to provide better service for the guest in future!
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Singapore, Singapore
Level 6 Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 28, 2013

Was in Huizhou Dec'12, due to 1st visit, chosen to stay at Crowne Plaza since I am a Priorty Club member.
Service of this hotel is good, and with my Gold status, was upgraded to suite.

Spacious room, great facilities, had a gym and yoga room too

A bit disappointed on the morning breakfast, not worth

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard_Heng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luan W, Public Relations Manager at Crowne Plaza Huizhou, responded to this review, April 1, 2013
Dear guest! Thank you for your affirmation, also look forward to the next time you continue the wonderful experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Huizhou

Property: Crowne Plaza Huizhou
Address: No.8 Huangguan Road, Shuikou Avenue, Huicheng District, Huizhou 516002, P.R.China, Huizhou 516002, China
Phone Number:
Location: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 411 Hotels in Huizhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Huizhou 4.5*
Number of rooms: 375
Official Description (provided by the hotel):
Crowne Plaza Huizhou is situated in the fast-developing area of Shuikou, set along the 3rd Ring Road of the city, Crowne Plaza Huizhou is the first international five star hotel in Huizhou city centre. Crowne Plaza Huizhou boasts 375 guest rooms and suites, 3 restaurants and 2 bars, one 1050sqm pillar-free ballroom and nine meeting rooms. All of this makes Crowne Plaza Huizhou The Place To Meet. ... more   less 
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