This hotel was very average for me. yes the location is beautiful and the rooms are spacious......... however the customer service is very poor, i had to tell check in the benefits i get by being a platinum le accor member (even though they had a digital frame on the counter showing you the benefits of signing up to le accor, maybe they should look at it themselves)
I had to ask what my room package included (breakfast, internet etc) instead of being told when checking in.
called up front desk to book a taxi to go to train station to go back to hong kong. they said no problem. I went to check out and ask again if that taxi knows that i need to go to train station, they said no problem. i went to taxi and he ask where you going...RIGHT.... taxi driver and bell ball doesn't understand English... had to go get manager to translate for me..... i wouldn't recommend if you only speak English.
- Official Description (provided by the hotel):
- Located nearby the Hil View Golf, and facing a lake on one side, and a golf course on the other side, it is the ideal place to disconnect from work and worries. The swimming pool and the spa, to well being and relaxation.The complex has also a perfect setting for your events, with its 4 meeting rooms .Rooms:133 rooms, including 14 prestige suites and 3 villas. The bedrooms equipped with an open bathroom, offer splendid views of the lake, and the 36 holes golf course.F&B: Pool Side Cafe: travel around the world with an international buffet and live cooking. This restaurant gives you the opportunity to sit inside, or outside, nearby the pool. Royal Chiu Chow: taste fine dining Cantonese cuisine, and try out the specialtiese of the Chiu Chow unique cuisine. For more intimacy, feel free to ask one of the 12 private rooms. 8 Height Bar: for a drink among friends, or simply to relax and enjoy good music and cocktails. Lobby Bar: with piano during the evening and an unique view on the swimming pool and hotel garden. ... more less
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- Also Known As:
- Dongguan Sofitel