I spent one night at this hotel and was not just pleasantly, but wonderfully surprised. The hotel is beautiful. I stayed on an executive floor and had a very large room with floor-to-celiing windows and every nook and cranny seemed to have ammenities in it, they were trying hard to think of everything.
Staff were incredibly helpful and polite. I enquired about buying a sim card for my cell phone and was politely told that while the hotel did not have one for sale, they had checked and a local store did, and they promptly dispatched a staff member to buy it for me (I paid for the card itself).
Now at this time of year the hotel was quite empty so the many staff had only a few people to care for, but service was exemplary. I ate in the Japanese restaurant as the only guest at the time, and food was excellent and service was if anything too much (but again with no other guests the staff had little to do but wait on me).
Only negative was that the bed was quite hard by American standards. Also, they had a souvenir shop that sold what I assume to be fake stuff, while the antique shop was closed and sold real stuff. The two salesman in the souvenir shop were very, very agressive in trying to sell (but also very polite). Also, internet access to the US was terrible, but this might have been caused by the recent cutting of a transpacific cable. Local internet access seemed OK.
While only a few staff spoke any English, all the staff clearly knew where to find them at a moment's notice and didn't hesitate to do so, so my stay was made very easy and comfortable. I can honestly say that this was one of the few hotels that looks better in real life than in its photos. I would gladly stay here again.
Visitors should be aware that Dongguan is very, very large - an hour or more from end to end. You should select a hotel close to where you want to be. Just typing Dongguan into your search engine is like typing "Los Angeles Area".
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