We were recommended this hotel by a local businessman who wanted to support local business.
On paper it has many apparent features of a good four star hotel, but it proved NOT to be so.
Indeed, in reality, service was (barring a couple of interested staff with professional approaches), uncaring, unprofessional, and unhelpful.
We have stayed in hotels across a good part of China - from Shenzhen to Beijing to Chengdu - but never have we dealt with such poor service, lack of interest, and absence of professionalism. The restaurant had mostly poor product and reception was among the worst we have dealt with, but, to be fair, i think some of the housekeeping staff tried, sometimes. One difficulty was the evident, near complete absence of understanding of any language other than Chinese (with 1-2 possible exceptions NOT in reception) but this was supported by considerable apathy of reception staff to even consider guest needs) ( poor tea provision, and no response to requests for basic provisions. Mosquitoes in rooms, and no spray)
We could not say much because our colleague had recommended the hotel, , but On all measures, it was very very low in international standards - most of this review was written before we queried aspects of the bill because it also seemed rather inaccurate ...
We know what constitutes a good hotel - sadly this was very far from being one of them.
- Free Wifi
- Free Parking