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“Another Great Stay in Xiamen”
Review of Marco Polo Xiamen

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Marco Polo Xiamen
Ranked #7 of 1,317 Hotels in Xiamen
Certificate of Excellence
Reviewed December 1, 2012

Was in Xiamen for my son's baseball tournament over the Thanksgiving weekend. Had a room on the Club Floor which was very nice. Staff on Club Floor always very professional. Room was very nice and breakfast on Club Floor very nice. My wife, son and I had a great stay. The Marco Polo is located in a very nice and quiet area of Xiamen. Several good restaurants very close to the hotel.
Have been staying here for 8 years and always have good experience

  • Stayed: November 2012, traveled with family
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Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded December 16, 2012

Hi Pat !

Many thanks for your continuous supports through the years !

We are able to be where we are despite being here for the past 16 years because of fantastic guests like you. We are sure you have seen the changes in Marco Polo Xiamen from good to great.

Definitely looking forward to welcoming back you back here again !

Warmest regards

SS Tan
Executive Assistant Manager - Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 - 299 of 702 reviews

Reviewed November 30, 2012

Overall the Marco Polo was quite nice with nice comfortable furnishings. My main issue though -

(1) I thought it was expensive given other hotels I have stayed in for the same price
(2) We purchased something from the "official" Louis Vitton shop on the ground level, only to find out later that the product was a fake.

The highlight was definitely the food. The lobby food was good, but the Japanese "Shogun" restaurant was just out of this world....

Stayed: December 2011, traveled as a couple
Thank Justin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded December 16, 2012

Hi Justin !

We are glad you have thoroughly had a wonderful stay with us and well noted on your comments.

We have notified the Louis Vuitton outlet manager and she is equally anxious to find out further information from you. A request for information has also been forwarded to you for our investigation. The Louis Vuitton and all other luxury brand outlets in Marco Polo Xiamen are all official premises and we do not allow any conterfeit product at all.

We hope to be able to assist you further in clarifying the issue soon.

Thank you & best regards

SS Tan
Executive Assistant Manager - Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Overall this hotel is great, however if you were looking to exchange currency especially with Australian don't do it! !

Australian currency was higher than the US dollars but got less value. $AUD 100 = $RMB 591 and $USD 100 = $RMB 610 but $AUD 100 = $USD 104.

So it was a disadvantage and also inconvenient compared to other 5 stars hotel around the area.

As a 5 stars hotel, really expect you to understand current market and well advise! !

Would stay here again but wouldn't do any foreign currency transaction though ! !

  • Stayed: December 2011
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Thank T33T33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded November 22, 2012

Hi !

It's nice to hear that you had thoroughly enjoyed your stay with us and would be coming back again despite the exchange rate disadvantage. Our foreign currency exchange service is registered and governed by the State Administration of Foreign Exchange (SAFE) in China where the daily exchange rate is updated by the appointed financial institution directly. As such, we are not authorized to do any adjustment of the rate but to abide by the rates given.

We trust this teething issue will not mar your impression of Xiamen and definitely looking forward to welcoming you back here soon.

Thank you and warmest regards

SS Tan
Executive Assistant Manager - Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

6th times stays in Marco Polo Xiamen, felt excellent like back home again. Due to tight trip schedule this time, I just used hotel room for one over night sleep in Xiamen. When I was back hotel room from a very late meeting with customer, so surprise that receiving a compliment message on paper from front-desk staff who I know-well since they could not say hello to me during day time. I felt to be treated as a member of family in Xiamen. That night, I had an excellent sleep by putting the message under my pillow. I am looking forward back Marco Polo Xiamen in my next trip.

  • Stayed: November 2012, traveled on business
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Thank Jones T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded November 22, 2012

Hi JT !

It was definitely a great pleasure of having you back with us again and again :)

The little note is just a small gesture of our colleague and very glad you are delighted with it. Looking forward to welcoming you back here again and enjoy the warm hospitality of Marco Polo Xiamen !

Thank you very much and warmest regards.

SS Tan
Executive Assistant Manager - Rooms

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Reviewed November 15, 2012

I have been staying at the Marco Polo in Xiamen for many years and always enjoy this hotel. It is consistently clean and well run, with nice rooms and good service. Not fancy, but a good value. Internet has always worked well for me. Location next to the lake provides a great place to go for a long run in the mornings.

  • Stayed: October 2012, traveled on business
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Thank Kent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded November 18, 2012

Hi Kent !

Many thanks and our gratitudes to you for your continuous supports towards Marco Polo Xiamen. We are excited you had another great experience with us and are most happy to welcome you back here again soon.

We will continue to uphold our service standards to delight you and all our other guests, as well as to provide a unique lifestyle for our guests in Marco Polo Xiamen.

Warmest regards

SS Tan
Executive Assistant Manager - Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

Ive stayed at this hotel for all my visits to Xiamen in the span of four years. The room was spacious. So was the bahroom. The design is simple, modern and clean. They served variety of breakfast selection. Im a muslim which mean i have to be selective in my food intake. The chef and staff were very helpful in explaining the food ingredients to me.

Last time i was there, the wifi connection was not very good. I had to plug the LAN cable at the desk to use the internet. I hope they have improve this.

The hotel is situated next to a very serene lake which you can take a stroll in the evening and at night. There are a lot of cafes along the lake that serve coffee and pastries. There is also one seafood restaurant nearby with reasonable price. But if you are looking for more variety of local foods i think you have to take a taxi downtown.

Just something to keep in mind, apart from the staff at front desk, other staff might not be able to communicate in english very well. In my case, i tried to ask the room service to send an iron to my room but they could not understand my request. It is best to ask for any special request when you are at the front desk.

Stayed: May 2012, traveled on business
Thank RaimiR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded November 12, 2012

Hi Raimi !

Many thanks for your continuous supports for the past years ! We are very happy to always have you here with us and would like to share some exciting news with you.

After working closely with our ISP, our Wi-Fi system was finally upgraded recently to provide a more extensive coverage and connection stability. We are now also providing a steam iron and iron board in all our guest rooms after listening to the needs of our guests. On-going English classes have also been organized to further enhance the English proficiency among our team members.

Understanding the various culture and belief of our guests, we will always do our very best to accommodate their needs where their daily diet is concerned.

Hopefully you will be more delighted on your next visit here with us !

Warmest regards

SS Tan
Executive Assistant Manager - Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012 via mobile

Stayed here a few years ago and enjoyed it. So back in Xiamen again, I choose to stay here again.
We were not disappointed. This hotel actually has some atmosphere, iit even exudes a kind of effortless style missing from most swankey yet characterless Chinese hotels.
Xiamen is a lovely city which helps and the hotel lounge its actually a great place to chill.
Lovely big bedroom
Massive and comfortable bed
With an actual working thermostat
Really very good breakfast
We had a great meal in the Shogan hotel restaurant
All in all a good place to stay

  • Stayed: October 2012
    • Value
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Thank NickDidThat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SemTan, Manager at Marco Polo Xiamen, responded to this reviewResponded November 12, 2012

Hi !

We are equally excited to hear of your enjoyment while being with us again. Your encouragement has given us further boost to keep the excitement to delight our guests all the time.

Hopefully you may visit us again very soon.... to experience the lifestyle of elegance, only at Marco Polo Xiamen !

Warmest regards

SS Tan
Executive Assistant Manager - Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marco Polo Xiamen

Address: No.8 Jianye Road, Hubin North, Xiamen 361012, China
Location: China > Fujian > Xiamen
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Xiamen
#7 Luxury Hotel in Xiamen
#7 Business Hotel in Xiamen
#19 Best Value Hotel in Xiamen
Price Range: $104 - $1,568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marco Polo Xiamen 4*
Number of rooms: 300
Official Description (provided by the hotel):
Marco Polo Xiamen uniquely blends the grace of ancient China with today's modernity. It is the best address for a business traveller- a home away from home with legendary hospitality and personalised service. With its 300 exquisitely designed rooms and suites, Marco Polo Xiamen enjoys the scenic lake view with the convenience of a city location- 15 minutes drive by car from the international airport. The hotel provides complimentary bus service to and from the airport and also limousine service. The rooms at Marco Polo Xiamen are designed for comfort and privacy for the discerning business travellers. The business and leisure facilities offered in Marco Polo are unparalleled in Xiamen - the Continental Club Floor offers a fully-equipped private Club Lounge with panoramic view. ... more   less 
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Also Known As:
Marco Polo Xiamen Hotel Xiamen
Marco Polo Hotel Xiamen
Xiamen Marco Polo Hotel

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