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“Great Hotel in Xiamen”
Review of The Westin Xiamen

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The Westin Xiamen
Ranked #3 of 1,264 Hotels in Xiamen
Certificate of Excellence
Franklin, Tennessee
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hotel in Xiamen”
Reviewed May 13, 2014

Everything is first rate, the room, the staff, etc. Rooms are very clean and spacious. The upgrade for SPG is always available. The variety of food in the restaurant is excellent including fresh squeezed juices for breakfast. I would highly recommend this hotel for any stay in Xiamen.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkipBurke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, May 16, 2014
Dear Guest,
Thanks a lot for your positive comments, and we are glad that you are satisfied with your stay with us. We really appreciate your consistent support as a SPG member, and it is our pleasure to have served you for your every stay with us. It's worth mentioning that from now to 2014.6.30, all SPG members are entitled to 25% discount on each and every meal at Seasonal Taste, Qba and Zen5es. Thank you once again. We understand that a home away from home is very important for a traveling guest and we hope we will still be your first choice when you visit Xiamen again. We look forward to welcoming you again!
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396 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Amsterdam, The Netherlands
1 review
Reviewed May 12, 2014

As a board executive of an international operating firm I have visited quite some high end hotels (Aman, Oberoi etc). The Xiamen Westin is without doubt in the top ten ever visited. I highly recommend the hotel since it in all aspects excellent. The kindly staff, the spacious (clean) environment, the food etc is in all aspects different from eg the Hyatt in Hangzhou. If you are visiting Xiamen and you go for quality I highly recommend staying in the Westin.

Room Tip: I did not see all the rooms. i had a spacious studio.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sretlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, May 14, 2014
Dear Guest,
Thank you for your positive comments. We are glad that you had a wonderful stay with us and we appreciate your recognition and support very much. It's our honor to serve you and make your stay enjoyable. We will keep developing great services and products to ensure our guests leave feeling better than when they arrived. If there are other improvements that we can make to climb up to your top ten list, please don't hesitate to let us know. Thank you once again for your feedback and we look forward to welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2014

Service is the best here. I think this hotel does everything in a really nice way and they have good young talented staff. The property is really maintained and classy. I feel everything is at the right place wherever I go in this hotel. The staff is perfect in every area- be it Restaurants, Front Desk, Gym or anywhere. One interesting thing about them which brings me here every time is - the change they bring in really small things. Now this change in small things would not affect you in any sense and still will make your stay not boring since I stay here for 20 days every month, so these small new things/ideas they come up with make my stay interesting. I feel Westin Xiamen is working constantly everyday to be better than the best. I really thank everyone working at Westin to make my stay comfortable and enjoyable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pankaj D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, May 14, 2014
Dear Guest,
Thanks a lot for your positive comments, and we are glad that you are satisfied with your stay with us. We really appreciate your consistent support as a SPG Platinum member, and it is our pleasure to have served you for your every stay with us. Your valuable comments have made us constantly improving more and more, and it's really encouraging to hear that someone actually notices and appreciates the small changes we have made. Thank you once again. We understand that a home away from home is very important for a traveling guest and we hope we will still be your first choice when you visit Xiamen again. We look forward to welcoming you again, please come back soon!
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Adelaide, Australia
Level Contributor
125 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 6, 2014

We stayed at the Westin in Xiamen, having never been before it was a stand out establishment in a city that may not be as modern as the other big cities in China (though it does have it's own charm) the hotel staff were very friendly and helpful, and the restaurants and bars which are in the hotel were also very good. We especially loved the Executive club at the top of the hotel (although one day there were way too many children, which we didn't expect in an executive lounge). All in all this would definitely be the hotel to stay at if you were travelling to Xiamen.

Room Tip: We had a room with a great view i think most in the hotel would have a good view of the city.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, May 11, 2014
Dear Mr. Anthony,
Thank you for choosing our hotel, and we are glad that you spent a wonderful stay with us especially at WEC. Since while your stay was also the public holiday, there were some family guests visit the hotel. We want to apologize for the inconvenience caused. We have 2 floors in WEC and we will allocate guests to different area in the future to ensure privacy for other guests. We really appreciate your compliments as it is so valuable for us to keep developing our product and service. Hope that we will still be the frist choice to you while your next visit to Xiamen. Thanks again for your support and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
2 reviews
Reviewed May 1, 2014

We just stayed at the Westin in Xiamen which we recommend for great staff attitude, confort of the rooms and convenient location. We landed late into Xiamen (11pm) but check-in at the hotel was smooth. We stayed in one of the Exec Floor's suites, while our two kids stayed in a room connected to it. Both suite and room were spacious (bathroom in particular), coming with comprehensive audio and video systems. The next day, the hotel concierge was helpful with providing information for our trip to the Hakka Tulous and staff at the breakfast restaurant on the exec floor was equally available to help us find our way around Xiamen and recommend restaurants. Great experience overall.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, May 4, 2014
Dear guest,
Thank you for choosing The Westin Xiamen and we appreciate your positive comment very much. We are glad that you are satisfied with the hotel experience. At Westin it is our aim to make sure our guests leave feeling better than when they arrived, and with your comments we will keep developing great services and products to ensure it.

We hope you have had a wonderful time in Xiamen, and actually there are a lot more to discover and explore in this city, and we would love to recommend more nice places for you any time you come back again. Thank you again for your support and we look forward to welcoming you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed April 29, 2014

The hotel looks new and nice, but the service need to be improved. Three of us arrived at the hotel at 5pm and only 1 room is ready. Have to wait for another half hour, and check-in service is slow and no one helped with the luggage. The breakfast is alright but the seems no waiter is free to help us. The only thing good is the room bed is very comfortable and the location is convenient. Need to improve more on service.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olivia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, April 30, 2014
Dear Ms. Olivia,
Thank you very much for your precious comments. We regret to hear about your experience during your stay. We understand that proactive and efficient service is very essential in creating a wonderful stay for our guests, and we have already reflected the problems to the related departments for their improvement. In fact, we would like to contact you in order to learn more specifically about your experience and how we can make it better. Please kindly let us know your contact information by sending to our email westin.xiamen@westin.com, we would love to hear more from you. Thanks again for your comments. We look forward to welcoming you again in the future, and hope you will have a wonderful stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 27, 2014 via mobile

Me and my friend stayed for two nights in a studio suite. The rooms are moderns and of a good size and with a great view over Xiamen.
The guest experience team recommended "Senses" the Chinese restaurant inside the hotel , and we surely we're not disappointed, especially with the Xiamen noodles in the menu.
Overall the hotel is a great value for money deal, with modern facilities and a good hotel staff with a good command of English. I would surely recommend this hotel to my friends and family.

Stayed March 2014
Helpful?
Thank Marco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin X, General Manager at The Westin Xiamen, responded to this review, April 29, 2014
Dear Mr. Marco,
Thanks very much for your positive comments and we are glad both you and your friend had a wonderful stay with us. At Westin, it is our aim to make sure that guests feel better than when they arrived. And it's worth mentioning that our Chinese restaurant "Zen5es" features authentic Cantonese dishes as well as signature seafood dishes from China's coastal regions which acquires many praises from the guests. Thanks for your support and we are committed to provide you with good service and make you feel like home. We will keep developing our service and product, and hope that next time when you come to Xiamen, we will still be your first choice. Looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Xiamen

Property: The Westin Xiamen
Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 1,264 Hotels in Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Westin Xiamen is strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel's excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous cafe street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.At Westin, guests are eligible to join Make a Green Choice for conserving environment. For each night you deline housekeeping get SPG Starpoints awarded at checkout.The hotel also takes care of the guests with other services like Concierge, Business Center, and Gift Shop. Careful attention is paid to the most important elements of their stay to make sure the guests feel better than when they arrived.The Westin Xiamen is invested by Xiamen Iport Group and Xiamen Fliport Hotel Group, and managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. ... more   less 
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