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“A horrifying experience”

Jun Hao Hui XiangLa YouHuo Sichuan Restaurant
Ranked #242 of 1,489 Restaurants in Xiamen
Cuisines: Chinese
Dining options: Reservations
Restaurant details
Dining options: Reservations
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“A horrifying experience”
1 of 5 bubbles Reviewed March 4, 2013

My husband and I visited the Szechuan style restaurant following a recommendation from the hotel we were staying at. A few minutes after receiving our food, we saw a large rat running around a nearby table. We were horrified and immediately got up to leave. We paid the bill despite our dinner being almost untouched and expressed our concern to the restaurant staff who were very unhelpful and seemed unbothered by what had occurred. We proceeded to the reception to make a complaint and were told a manager was coming. After waiting over half and hour the staff informed us that there was actually no manager on duty. I insisted on speaking with someone about having our bill of 198 CNY refunded. The same staff member from the restaurant greeted us at reception and was adamant that she would not offer us a refund. I understand that these things happen and that a rat could end up in any restaurant, but the lack of customer service from a venue that supposedly caters to Xiamen's elite was completely unacceptable. The whole experience ruined our evening and left us questioning the hygiene standards of the venue.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Aussie-in-Xiamen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

Visitor rating
    2
    4
    1
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Xiamen, China
Level Contributor
140 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 98 helpful votes
“Good food”
4 of 5 bubbles Reviewed April 22, 2012

Smart Hero actually contains a number of different styles of restaurants set around a beautiful swimming pool and grounds and as part of a health club. We have only been to the Szechuan-style restaurant which serves superb food in traditional surroundings. The restaurant is always busy so they must be doing something right although the service standards are not the best we have come across in Xiamen by any means occasionally being impersonal to the point of rudeness. This having been said we continue to return for the food! Other restaurant styles to be found here include Thai and Cantonese. Smart Hero is situated next to the SM2 shopping mall and anyone who knows Xiamen will know that you need to fight your way through horrible traffic to get there but it is worth the effort. They have excellent underground parking.

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank xmroots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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