Such a disappointment. I visited this place during its renovation and was looking forward, for over a year, for chance to stay here. I booked most expensive "sea view" room. As I remembered, the location is superb. once you fight through the crowds near the ferry pier in Gulangyu.
But, this is a hotel charging (high end) 5-Star Hotel prices for China and the service level, management, ongoing restoration and attention to detail barely merit a 3-star. Whoever the owner is (the staff won't tell you who it is, except that he's Israeli named Eric, who visits rarely) had better find a way to improve management of the property he's clearly invested so much in. This place is a disaster-in-the-making.
I've never stayed anywhere with such a huge gap between price of room (I'm paying USD$250 a night) and quality of place, the service, the amenities. They even asked for a "deposit" of Rmb 100 for the room card. This for a supposedly "5 Star Hotel".
From big things to small, everything here is done (barely) at standards of a cheap chain motel. They had laundry drying on the veranda, poorly-organized check-in, a "management team" of teenagers, rooms that need small repairs and restoration. Even the "welcome gift" of a map and
some cookies was pathetic. Half the cookies were broken. They are in a clear-plastic container so giving such a tawdry thing to a paying guest is both inexcusable, but somehow typical of this place.
I absolutely cannot recommend anyone staying here. For the absentee owner, my advice would be to do everything in his power to improve the management of his property. Without this, my guess is the enormous amount of money he piled into the restoration will be lost.
Nice places on Gulangyu are few. But, far better, less expensive true 5 Star hotels abound in Xiamen -- the Kempinski, Westin, Meridien, Indigo to name a few. All, unlike this place, are professionally and competently managed to the level one would expect and demand when paying this kind of money.
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