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“Use to be a great place to eat”

Portofino Italian Restaurant
Ranked #23 of 1,489 Restaurants in Xiamen
Price range: $29 - $73
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Lunch, Dinner, Late Night, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Cash Only, Delivery, Digital Payments, Free Wifi, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Valet Parking, Waitstaff, Wine and Beer
Description: The newly refurbished Portofino Italian Restaurant, with elegant floor-to-ceiling windows allows a wonderful streetscape glance out before your eyes. The soft lighting and dark brown European style furniture help to highlight the Italian inspired design. The Chef has the insight and exquisite culinary skills to create innovative cuisines with his skillfully prepared combinations of rich authentic flavors from Italia, your body, mind and tasty buds, our guests will enjoy the amazing food in an elegant environment along with the unique charm of Italian styles.
Xiamen, China
Level Contributor
67 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Use to be a great place to eat”
2 of 5 bubbles Reviewed January 13, 2014

I believe the Italian chef is no longer here because for a couple of visits recently i have not seen him.
Good location, free parking. That's all.
Italian name not Italian taste.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cosmopolitan67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager1155, Manager at Portofino Italian Restaurant, responded to this review, January 14, 2014
Dear Guest,

thank you for your comment.

Sorry to hear that your impression was not saticfactory.

We pay the attention on our guest's feedback , we take it as the motivation and we surely make progress on every feed back from guests. We are feeling sorry, that our food doesn't meet your expectation.

Again thank you for your comment, what make us improving.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 reviews from our community

Visitor rating
    48
    15
    10
    5
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Kuching, Malaysia
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Alright but pricey”
3 of 5 bubbles Reviewed November 29, 2013

Motivated by the cert of excellence awarded by tripadvisor(awarded to Indiano Jones' as well which had great indian food)and the high ratings received,I visited Portofino.Be ready to fork out atleast 200rmb for a meal....Frankly,the taste of the lamb chop i ordered was just okay(so was the portion).Was expecting more esp fr what i paid......In the Millennium Habourview Hotel,next to a japanese rest.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JikKew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager1155, Manager at Portofino Italian Restaurant, responded to this review, December 11, 2013
Dear Guest, We appreciate your feedback upon dining in Portofino. We are very sorry to hear our restaurant does not meet your expectations. We took lesson from your review and we are doing our best to make the situation and meal more tasty.

Thank you for your comment

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
“Forget about marcopolo area. Go to Portofino instead!”
5 of 5 bubbles Reviewed October 17, 2013

Xiamen offers many great western-cuisine restaurants, but if you are looking for consistency as an expat, Portofino is a great place to start going to.
Great italian food at decent prices and If you are looking for something that is not on the menu, its not difficult to ask for. They will try to suit your needs in the best possible way.
Custom made menu's are also a possibility when going to Portofino as a banquet.
Especially Pippo will go out of his way to make the customers happy.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager1155, Manager at Portofino Italian Restaurant, responded to this review, December 11, 2013
Dear Guest, thank you for your warm comment. It is always pleasure to hear that our customer is satisfied with meal and enjoy staying in the restaurant.
As you noted, our Chef Pippo is very popular among the guests and it is his pleasure to prepare special meal just according to your ideas.
Your comment of Portofino is very important for us.

Once again, thank You for the comment and hope to see You again in Portofino restaurant.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
52 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Best Italian food I have had”
5 of 5 bubbles Reviewed August 9, 2013

I love this place and I don't even like Italian food. Not sure what that means for those of you who are Italian food junkies. The lasagna is my favorite. The staff will work with you if you have a large group. We have had over 20 a couple of times and everything was easy, fast, and delicious.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank tbroyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager1155, Manager at Portofino Italian Restaurant, responded to this review, December 12, 2013
Dear Guest,

thank you for choosing Portofino restaurant. We appreciate the time taken to write this review about restaurant Portofino.

Our staff do their best to offer customers the highest service. We are very glad to hear that during all these years you continue coming to eat to Portofino are still delighed with our service, food and atmosphere.

Thank you for thereview

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xiamen, China
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Not worth the money”
2 of 5 bubbles Reviewed February 14, 2013

Inspired by the tripadvisor comments & with high expectations I visited the Portofino Restaurant.
I ordered a Pizza and was expecting something outstanding.
After half a hour waiting time I received a tasteless Pizza - what a disappointment. I am sorry but I don't understand why they get so high comments!

Service was ok but was not able to give recommendations & didn't speak English.

This is def. the last time I will go there!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Grinch007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager1155, Manager at Portofino Italian Restaurant, responded to this review, September 25, 2013
Dear Guest,

Thank you for coming to our Italian restaurant , and we are feeling sorry that the food was not meeting your expectation. We know that this was an unusual occasion on that day, our people and service are definitely trusted to be superb as most of the guests mentioned. Moreover , we are ready to welcome all of the gourmets in Xiamen with our brand new renovation and ambience.

Once again, we thank you for the comments and we have all the way improved our service to be the real one of your expectation.

Sincerely yours,

Millennium Harbourview Hotel Xiamen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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