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“One of the best hotels I have visited so far”

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Crowne Plaza Paragon Xiamen
Ranked #6 of 1,272 Hotels in Xiamen
Certificate of Excellence
Singapore, Singapore
Level 6 Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“One of the best hotels I have visited so far”
Reviewed July 12, 2014

It has been more than a year since I stayed Crowne Plaza Paragon at Xiamen for 4 days 3 nights. I have stayed in many top hotels from international brands like Pullman and Mandarin. This has to be one of the best hotels I have stayed so far. Here are the pros and cons of it:

Pros:
1. The service is excellent. The staff are friendly and always ready to help. During buffet breakfast, the staff will come to me and ask how was the meal and if I need any juice or coffee. When my taxi reaches the lobby, the attendants are quick to open to car door. More importantly, they will be smiling and courteous for simple tasks like this that they might have to do many times a day. That is highly commendable. They also pay attention to the small details. I recall a morning where I went out for a run before breakfast. The lady who opened the entrance door smiled and asked how was my run after I finished running and to take care not to catch a cold as weather was cool after rain the night before. I have done similar jogging before breakfast in other hotels. But none of them have ever showed that care and concern. This goes an extra mile to make customers feel valued and happy. The counter staff are well-versed on the area too. They are able to recommend me good areas for sightseeing, shopping and even the sport stadium to play tennis.
2. There is a nice scent in the hotel. I feel peace whenever I enter the hotel and smell the scent. Most top hotels don't do go to that extra mile to please the customers. It may be a small gesture, but it really means a lot to customer satisfaction.
3. The hotel is connected to a posh shopping centre with brands like DKNY and Armani. But there are also pleasant eateries like Papa John Pizza, Starbucks and Haagen Dazs. One of my favourite late afternoon pleasure is to read a book and drink coffee at Starbucks. I also had a good meal at Papa John Pizza. Full marks for well thought planning of hotel shops.
4. I enjoyed the area surrounding the hotel too. A short 5 to 8 mins walk will bring you to a row of tea shops. As there is a whole row of shops selling tea, prices are competitive and quality is good. I bought quite a few packs of tea there back to Singapore. Further down is a KFC which is a good budget dining area. The area around the hotel is also safe. I will wake up every morning to jog around the hotel and I did not encounter any unpleasant or safe moments. Xiamen is a safe city but the hotel should also be credited for building a safe environment.
5. The room was clean and it has international cable channels. This is highly appreciated for international travellers like myself who prefer English channels.
6. Pricing is competitive. The prices are comparable or slightly cheaper than some other top hotels in the area. More importantly the online booking website is easy to use and informative compared to some international brands.

Cons:
1. There are 2 gyms in the hotel. One is a hotel gym and the other is a paid fitness centre in Paragon. As someone new to Xiamen and the hotel, I was unaware there are 2 gyms and went to the paid one and paid one day use of the gym, not knowing there is another free one. Perhaps the staff might want to inform customers at check in that there are 2 gyms. Cause some customers may not know and will go to the wrong gym and end up paying.

Other than this, I am very happy with Crowne Plaza Paragon Xiamen and it is my favourite hotel in China. Crowne Plaza is hence a brand I will always look for whenever I am overseas and need a hotel. It has not disappoint so far based on my experience in Crowne Plaza Changi Airport Singapore too. I look forward to my Crowne Plaza Kunming stay later in September this year.

Room Tip: High floors are quieter due to the busy shopping and business activities around the area
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  • Stayed August 2013, traveled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank JonasCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, July 14, 2014
Dear Guest, thank you for choosing us. We believe that you will see a significant improvement in our services and products after we finish the Enhancement Program to ensure everyone leave feeling better,we sincerely hope when you plan your next trip to Xiamen, the Crowne Plaza Paragon Xiamen would still be your first choice, looking forward to welcoming back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 20, 2014

Very good hotel, I'd a commercial and technical seminar this week. The conference hall is very good, the service of the conference area in very good.
The rooms are very good, the restaurant has a great service and a very good food selection.
I recommend it.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salvatore_giammaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, July 10, 2014
Dear Guest, thank you for choosing us. We will keep developing our service and product, to ensure everyone leave feeling better,we sincerely hope when you plan your next trip to Xiamen, the Crowne Plaza Paragon Xiamen would still be your first choice, looking forward to welcoming back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wageningen, Gelderland, Netherlands
Level 6 Contributor
99 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 22, 2014

The last time I was in this hotel I was quite satisfied with it. However upon arrival yesterday I found out that an extensive construction is going on. Swimming pool , spa and fitness center are closed, and some noise can be heard during the daytime from the construction itself. The hotel has set up a temporary fitness room and are willing to drive you to a sister hotel to let them use the pool there ( small indoor pool, which is way to little and disappointing). Although the staff tries very hard, I would avoid the hotel for a while. Rooms are still fine, so is the breakfast. Construction May last til 2015...

Room Tip: Ask before you book if construction has terminated. Ask for a room far away from where the construct...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, May 27, 2014
Dear guest,thank you for choosing us. We sincerely apologize for any inconvenience caused during the Enhancement Program, while we keep developing our services and products. We believe that you would have a better experience when staying with us next time after we finish the Enhancement Program, we hope that Crowne Plaza Paragon Xiamen would still be your first choice in your next trip to Xiamen, and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 13, 2014

Big clean room, good internet, convenient location, and the staff at the front desk were extremely friendly and helpful. Plus I liked having the Starbucks in the lobby. Some construction going on, but didn't bother me.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carson389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, July 10, 2014
Dear Guest, thank you for choosing us. We will keep developing our service and product, to ensure everyone leave feeling better,we sincerely hope when you plan your next trip to Xiamen, the Crowne Plaza Paragon Xiamen would still be your first choice, looking forward to welcoming back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level 6 Contributor
96 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 7, 2014

this hotel is very strange , it is located in an shopping center just for exclusive and expensive brands, so in the shopping center nobody ! the room they give me was noisy , and it looks a little much used , room nr 1211, the food is not really good , i had lunch buffet which is a little pale , means have mainly seafood,and some local dishes, i guess the chef have some tasteprobles as the thousend island souce was very spicy, the ceasers souce was pure fish taste! in the lounge for happy hour they offer beef but it was so hard that you normaly use it a shoesole,at the breakfast , as they dont have enough space i had to ask for each and every thing , also the variations of food is poor,so for me it was the one and only stay
the best thing in that hotel is that near to the lobby there is a starbucks !

Room Tip: be carefull when you get an upgrade there !!
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markus20er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, June 23, 2014
Dear guest, We appreciate your comment and extend our sincere apology for your dissatisfaction. The problem in our service effectiveness you referred has been reflected to relevant departments, and we believe you will see our improvement on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Treviso, Italy
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 6, 2014

attention, from april 2014 in this hotel swimming pool are not avelable, also fitness center is only avelable into small room.
food very good if you like fish. A lot of local family with children on buffet restorant diuring week and.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vittorio m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, June 23, 2014
Dear guest,thank you for choosing us. We sincerely apologize for any inconvenience caused during the Enhancement Program, while we keep developing our services and products. We believe that you would have a better experience when staying with us next time after we finish the Enhancement Program, we hope that Crowne Plaza Paragon Xiamen would still be your first choice in your next trip to Xiamen, and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 5, 2014 via mobile

Stayed two nights. Hotel overall is excellent. Lovely reception and restaurant area. Breakfast could not be better, food of all tastes available .
Room on 11 th floor was very spacious and luxurious, compared to many we have stayed in.
Location seemed to be fairly convenient to some local shops cafes and restaurants, but we did not have enough time to fully explore the area.
Would not hesitate to stay here again when in Xiamen on business.

Stayed April 2014, traveled on business
Helpful?
Thank Dreckly56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations_XMNPG, Public Relations Manager at Crowne Plaza Paragon Xiamen, responded to this review, July 10, 2014
Dear Guest, thank you for choosing us. We will keep developing our service and product, to ensure everyone leave feeling better,we sincerely hope when you plan your next trip to Xiamen, the Crowne Plaza Paragon Xiamen would still be your first choice, looking forward to welcoming back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Paragon Xiamen

Property: Crowne Plaza Paragon Xiamen
Address: No.199 Jiahe Road, Siming District, Xiamen 361012, China
Phone Number:
Location: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Xiamen
#5 Business Hotel in Xiamen
#6 Luxury Hotel in Xiamen
#15 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Paragon Xiamen 5*
Number of rooms: 327
Official Description (provided by the hotel):
Crowne Plaza Paragon Xiamen is located in the geometric center of Xiamen, which is sitting at Lianban interchange. It is assured most convenient point to island and the surrounding area. Hotel is only 8 minutes driving from High-speed Railway Station (Xiamen Railway Station), 20 minutes driving from airport, exhibition center, Nanputuo Temple, Gulangyu Ferry, Golf court, Xiang'an tunnel. Located in Paragon commercial district, the International luxury brand, domestic brand, Bona Cinema and Utopz supermarket are close at hand. The exclusive Garden Restaurant sweeps up a variety of cuisine, such as Starbucks, Haagen-Dazs, Xuliushan, Grace dishes. The surrounding encompasses a wide range of Xiamen popular restaurants. Within 5 minutes walking distance to Mingfa Commercial Plaza, KTV, IMAX, Video Game Center, Ferris Wheel and other recreational activities become the best choice to spend leisure time. Besides providing the usual comforts in 327 luxurious rooms and suites, the pillar-free Grand Ballroom-which is over 1, 000 sqm and a soaring 6.8 m high and the other eight meeting rooms can accommodate from 10 up to 1000 persons. Above Café provides different theme everyday by local specialties. Chinese Restaurant provides Teochew cuisine and local seafood. The Royal Bar is the perfect place to enjoy cocktails, wines and other favorites. All you featuring are a perfect venue to relax. ... more   less 
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Also Known As:
Crowne Plaza Xiamen

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