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“Much improved. Gigantic rooms!”

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Sheraton Fuzhou Hotel
Ranked #5 of 538 Hotels in Fuzhou
Certificate of Excellence
Reviewed March 26, 2014 via mobile

I stayed here just after they opened and was less than impressed so I wasn't sure what to expect. Overall the hotel is much better, one of the best in Fuzhou for sure.

Club level suites are huge with automatic toilet/bidet from Toto and a television in the bathroom mirror. Huge river views. Comfortable bed. Gym is nice but not large enough for a hotel of this size. Food was good. Staff friendly and prompt.

Stayed: March 2014, traveled on business
1  Thank Briansdca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded March 31, 2014

First of all, thank you for choosing and staying at Sheraton Fuzhou Hotel and highly appreciate you are satisfied with all of our service and atmosphere here. Looking forward to your next patronage! Thanks a lot.

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47 - 53 of 102 reviews

Reviewed January 8, 2014

Thanks Happy1,


My husband and I stayed for 5 nights from 26th to 31st December and discovered another Sheraton gem.

Despite its distance from the city centre it has many positive qualities that make it stand out and a hotel of preference. It is elegant in its simplicity, the rooms and ensuites are spacious and squeaky clean and the Club lounge with its good selection of food and a library containing interesting books is comfortable. Feast Restaurant offers a wide range for its buffet breakfast and its a la carte menu has tasty local specialties.

Service is top notch. Of special mention are Max, William and Steven of the concierge team, Donna, Guest Services Manager (the icing on her cake of services was her directive to the kitchen staff that a certain dish on the a la carte menu be available on the last day of our stay), Ivan, Hebe, Phoebe and Ivy of Feast and Alice in the Club lounge.

The lack of English of many staff is more than compensated by the very friendly and attentive service and their eager effort to get someone to interpret.

A slight disappointment is the very small range of cut fresh fruits for buffet breakfast and evening cocktails in the Club Lounge and the lack of fresh juices. Freshly squeezed juices should at least be available in the Club lounge. I would also like to suggest that there be turndown service especially for Club rooms.

Another practice which I find rather unusual and strange is the request for a deposit, well above room charges, at check-in and at check-out if one is checking out the evening/night before one's departure. Never have I come across such a request at other Sheraton and Le Meridien hotels or any other 5 star hotel chain for that matter.This doesn't seem a nice welcome nor a pleasant goodbye especially for guests who have booked Executive Club rooms.

All in all, we have enjoyed our stay and were accorded excellent and personal service.

Room Tip: Club rooms with Min River view
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  • Stayed: December 2013, traveled as a couple
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Thank watchdog_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded January 15, 2014

Thank you for choosing and staying at Sheraton Fuzhou Hotel! We’re very glad that you are satisfied with our service, foods, club lounge… and many staff impress you very much. We’re also very appreciate you brought out some problem existed and sorry for bring you some inconvenience caused. We’ve passed to relevant departments and hope we can do better in the future. Looking forward to your next patronage! Thanks a lot.

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Reviewed December 15, 2013

This hotel is enormous in every way. The rooms are huge with a tub and rain forest shower. The breakfast buffet was big with Chinese and western style cuisine. The hotel itself looks like it belongs in Las Vegas. The only downside was limited English from the staff- they didn't even know the word for water in English, but most of the clientele were Chinese businessmen. Overall, a nice hotel, and I would definitely stay there again.

  • Stayed: December 2013, traveled with family
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Thank Jarrett B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded December 23, 2013

Thanks for choosing and staying at Sheraton Fuzhou Hotel and highly appreciate that you are very satisfied with our hotel, looking forward to your next patronage!

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Reviewed October 28, 2013

Normally from such a -new! - Hotel you might expect more, but you are in Fuzhou, not in Shanghai or Shenzhen. So it is one of the best hotels there. A Five Star, which has one big advantage: walking distance to the exhibition center.
But it is far away from downtown, just at the river, and not much interesting outside the hotel. Good for a short stay at a convention or exhibition, nothing else.

  • Stayed: October 2013, traveled on business
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Thank Ralf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded November 6, 2013

Thank you for your review, and we look forward to hearing from you.

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Reviewed September 23, 2013

Excellent example of the Sheraton Brand. Close to the exhibition centre but I guess most business travellers come here for factory visits or conferences. The factories are some way from the hotel but the civilisation, service, space and overall ambience makes a car journey to factories worthwhile.

Two good reastaurants and excellent breakfasts. Nice pool and gym and spacious rooms.

A pleasurable interlude on a busy business trip.

Stayed: September 2013, traveled on business
1  Thank Cleggy11362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded October 8, 2013

Thank you for staying at the Sheraton Fuzhou Hotel on your recent holiday and taking the time to value our hotel. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.

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Reviewed July 27, 2013

This newly opened property is probably the best located hotel in town considering distance to the airport, rail station and city centre. The whole building is in grand style which usually means there are miles of corridors to trudge through to get to places. That said, the place is built for capacity and opulence and meant for the business traveller who is likely attending the convention centre nearby. Word has it that all government departments of the city will also be moving t its vicinity.
If you are looking for an alternative restaurant outside the hotel you would need to take a cab to the city centre. The same goes for shopping.
The staff are a little new and at times language barriers creep in. No complaints however about their motivation and aim to please. The outdoor pool is grand just like everything else in the hotel but like all todos pools is not as clean as the indoors. I did see a little ( 6 inch) snake at the bottom of the outdoor pool and was glad I did not test it's waters.
It's cheaper than the Westin at present. The staff is not up to the same standard so that is appropriate.

Stayed: July 2013, traveled on business
2  Thank Bishwadeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded August 1, 2013

Thank you for staying at the Sheraton Fuzhou Hotel on your recent trip and taking the time to value our hotel. We are
sincerely apologized for the inconvenience caused during your stay. We have noted your comments regarding our associate
language ability and the outdoor pool issue, we have discussed your feedback with the department heads concerned, to look
into the depth of the issue and take the corrective measures. We are take pride in providing our guests with the highest
standards in hospitality and advanced facilities. We appreciate your patronage and look forward to welcoming you back at
your next stay in Sheraton Fuzhou Hotel.

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Reviewed April 27, 2013

Sheraton Fuzhou is brand new, and they have first class facilities. It's steps away from the Fujian Strait International Conference and Exhibition Center, and if you are having a meeting there, it's very convenient. If you want to go to the city, it will take some time, depends on where you go, it's about 20-30 minutes taxi ride to the city.

As a SPG Platinum member, I was upgraded to an Executive Suite. The room is huge, the floor to ceiling window offers a sweeping view. It has large living area, even with the sofa, coffee table, king size bed and writing desk, there are still so much room. There's a walk-in closet, and the bathroom has double sink, separate bath and shower, the toilet is the top end Toto Neorest with automatic flushing, and the toiletry is made by L’Occitane. The bathroom mirror has a built-in TV, so you can watch TV while refreshing yourself, a feature I have seen in St. Regis Florence before, but it's a pleasant surprise.

The service on most part is pretty good, the doorman and the receptionists were very polite, and you can see that they try hard to meet your demand. The Feast restaurant on the ground floor is just okay. My colleague went to get some fruit, and they just cleared his plate and utensils. When he came back and ask for new utensils, the girl asked him to get it from the seat next to us... One of the chefs at the noodle station was not that friendly. I was trying to see if they offer any local specials, but he was not patient at all. The other chef was quite nice, approached me and asked me how he could help. It's a brand new hotel, so I think some of the staff need additional training.

Room Tip: All the rooms are very large, about 50 square meters+, and the suite is over 100 square meters. Ask...
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  • Stayed: April 2013, traveled on business
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1  Thank AlanTam25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chenkelly, Manager at Sheraton Fuzhou Hotel, responded to this reviewResponded May 5, 2013

Thank you for staying at the Sheraton Fuzhou Hotel on your recent holiday and taking the time to value our hotel. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one.We have noted your comments regarding the feast service and would like to apologize for the inconvenience caused. I have discussed your feedback with the department heads concerned, to look into the depth of the issue and take the corrective measures. At the same time, enhance the training of the team member for overall improvement. We look forward to welcoming you back at your next stay in Sheraton Fuzhou Hotel.

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Additional Information about Sheraton Fuzhou Hotel

Address: No.23 Puxiazhou Road, Cangshan District, Fuzhou, China
Location: China > Fujian > Fuzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 538 Hotels in Fuzhou
Price Range: $119 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Fuzhou Hotel 5*
Number of rooms: 396
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