We stayed here for two nights while in Punta Arenas. While booking, this hotel caught my eye because I had read it was the southernmost casino in the world. I figured it would be cool to stay here. We were arriving from Puerto Natales. Upon arrival in Punta Arenas, streets were closed off because there was a protest going on right in front of our hotel. People were protesting this hotel. Our driver had to drive us around for a while before the roads opened and he could take us to the front door. Once there, the check in line, although short, took a while. I told them I needed an ocean view room. I wanted to look out at the Strait of Magellan. We had arrived too early to check in so the hotel stored our bags for us and we walked around. The hotel has a great location, right on the Strait of Magellan and very close to great places to eat and good shopping.
Our room was very nice. Great views. The beds were very comfortable. The bathroom was very big. There was a tub and a separate walk in rainforest type shower.
When we checked out, I received an email from someone on the staff that we left something behind. We were already en route back to NY. They told us that they couldnt mail it back to me if I was outside Chile but they would hold it just incase I ever came back. I thought it was nice that they contacted me but its a shame I couldnt get my item back.
I was told that breakfast was included in my rate but I never was able to get to breakfast because I always had to be somewhere before it opened. Its a shame it isnt open early for people who have tours scheduled or early flights.
We did visit the casino for a short while and it was definitely not Vegas style but at least we can say we were there.
The only down side of our stay was having to cross the protest line every time we went in an out of the hotel. I was obviously not aware of the protest when I booked the hotel.
Also, this hotel requires you to have a room key in a slot by the door for the power in the room to work. We left a room key in that slot so the heat would warm up the cold room. We left for a little and when we returned it was gone. The room had been cleaned since we left so it was obvious the maid removed it and took it. I can understand if she removed it and left it somewhere for us but nope, it was gone. We told the front desk about this and about how uncomfortable it made us feel that someone had our key, so they deactivated the keys and issued new ones.
Overall I definitely recommend this hotel. Great location and a nice room.
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