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“Best hotel in Town!” 5 of 5 bubbles
Review of Ilaia Hotel

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Ilaia Hotel
Ranked #1 of 25 Hotels in Punta Arenas
Certificate of Excellence
Santiago, Chile
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Best hotel in Town!”
5 of 5 bubbles Reviewed March 12, 2013

We highly recommend to visit this very nice, clean and unique hotel in Punta Arenas. As Chileans, we have never experienced a stay like this. The nice staff made us to feel like at home at all times. Breakfast is fantastic and you cannot miss to read a book in the third floor's room with an amazing view of the Estrecho de Magallanes.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChileWorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
    356
    52
    8
    0
    0
See reviews for
72
216
39
8
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
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English first
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

I arrived at night for a overnight stay on my way to Torres del Paine. Juanita, one of the owners, greeted me with a big smile. I totally felt at home. The place is very clean, beds comfortable and bathrooms very clean. The hotel is 2y/o, and has a great view over the city from the upstairs living room. The breakfast is family-style with fresh juices etc.

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Worldsbeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macclesfield, UK
Level Contributor
108 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

Chile has in general underscored on customer service but the Ilaia is an notable exception. We were there for just an overnight stop en route for Torres del Paine and were delighted with the welcome by the late evening receptionist. The hotel has the feel of a training centre with pale wood and functional bedrooms, but the company mantras are replaced by yogic sayings that decorate the walls, stationery and tableware. Bed was very comfortable, wet-room shower and the best breakfast of the holiday with proper coffee, fresly-squeezed juice, unsweetened natural yoghurt and muesli ingredients. We had no time to relax in the lovely lounge on the roof, with a great view of the unlovely town.

Juanita the owner greeted us warmly and hugged us goodbye. She trust her guests (no deposit, no credit card to guarantee) and I am sure they do not disappoint her after the effort she has put into creating a memorable customer experience. Stop the yoga classes, Juanita, and start a hotel management consultancy business. Chile needs your help!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ldhf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

We stayed at Ilaia for 3 nights in February. Our stay was extremely pleasant. As others have mentioned, the staff are very helpful and friendly. The breakfast is tasty, fresh, and healthy. The fresh squeezed OJ was particularly enjoyable. Perhaps one down side to the breakfast is that it is exactly the same thing every day. The rooms were very clean and spacious. And make sure to visit the third floor, where they've set up a nice sitting room. The only disadvantage is that it’s not located in the downtown area (it's a 5-10 minute walk away).

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SHN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 2, 2013 via mobile

Just spending one night on Punta Arenas, wish i could have spent a few more days at this hotel
The staff are so friendly, helpful and happy. You are treated just like a member of the family as advertised.

It is very clean. . i enjoyed the healthy breakfast in the morning.

We enjoyed tea on the roof top with a view. Well done ladies! Keep up the awesome work and great atmosphere. I wish more hotels were like this!!

The only down side was I found it quite loud at night and first thing in the morning as guests are coming in and waking up.
All the reviews are very accurate.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mattapis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 23, 2013

I never write travel reviews but had to in this case. Hotel Ilaia was so special. I got into Punta Arenas from 30+ hours of traveling, tired and irritated because of a significant logistical issue that had the potential to ruin my Patagonia trip. They were unbelievably thoughtful and went out of their way to help me with my problem. Beyond helping me solve my problem, they were extremely sweet, kind, understanding and peaceful. Their hotel projects this very tangible joy and welcoming tranquility. In short, great vibs from great people. My only regret is that I only stayed one night before moving onto Torres Del Paine national park. My advise for those coming to Patagonia, spend at least 2 days in Punta Arenas decompressing at this terrific "good vib" hotel oasis. Thanks again Hotel Ilaia. B Folk California USA

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, March 15, 2013
Thank you for your loving words, we appreciate your truly feel about us...

A big smile for you ....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

Yes, this hotel deserves its rating on all categories. Staff, hotel, breakfast all outstanding and on the top small viewing lounge you have a sweeping view of the city. I could write more but it has all been said by all the other guest reviews. I also say this as a traveler to many countries, sometimes you find a special place such as Hotel ilaia.

Joe Hall
Santa Cruz California
USA

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liz H, Propietario at Ilaia Hotel, responded to this review, March 11, 2013
We thank you for the magic of love...

Our best wishes for you...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ilaia Hotel

Property: Ilaia Hotel
Address: Capitan Ignacio Carrera Pinto 351, Punta Arenas 6200382, Chile
Location: Chile > Magallanes Region > Punta Arenas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
Ilaia hotel, is an ideal place of rest, inspired on the very roots of Patagonia, nature and welfare.We as a family, are open to the awakening Era, through activities that will let you enjoy your wonderful present right now. ... more   less 

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