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“Homey and Personal” 5 of 5 bubbles
Review of Ilaia Hotel

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Ilaia Hotel
Ranked #1 of 25 Hotels in Punta Arenas
Certificate of Excellence
Dallas, Texas
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Homey and Personal”
5 of 5 bubbles Reviewed December 30, 2011

This is by far the best experience my boyfriend, his brother and I have ever had with a hotel.

First of all, our flight was delayed quite late, but everyone stayed up to greet us. My boyfriend's brother's luggage was lost in Santiago, but Ilaia arranged everything with the Punta Arenas airport AND our next hotel (Las Torres) to get his bag back. If it wasn't for Ilaia, we may have never received his bag.

We were also recommended a great restaurant six blocks down and were given hot tea when we came back - a nice surprise, since we picked up cookies and chocolates on our way.

The view from the top floor is amazing, and the rooms were as comfortable as it gets. We loved using all of the shampoo, conditioner, soap and the breakfast was to die for - musli, avocado, freshly squeezed orange juice and more!

After we evacuated Torres del Paine (from the fire), we wanted to stay in Ilaia, but unfortunately they were booked full. So if you're ever going to be in Punta Arenas, make sure you stay at Ilaia, because it is the best hotel in the world!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank missxmelon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilaia, Propietario at Ilaia Hotel, responded to this review, February 4, 2012
Thank you for helping us to make us well- known so magnificently, you as a traveler are the direct witnesses of our service and beyond, and you help us to diffuse us!
Honestly and heartily THANK YOU !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

Traveler rating
    356
    52
    8
    0
    0
See reviews for
72
216
39
8
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Johannesburg
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed December 25, 2011

We found this hotel on trip advisor and although it was a bit above our budget we decided to treat ourselves and what a good decision that was.

The staff are all very friendly and you shouldn't be surprised if you get enveloped in a big hug at some point.

The accommodation is comfortable, clean and peaceful. After being on the go for the previous few days we took a day off in Punta Arenas and this is a hotel where you can easily relax and stay in - your room or the scenic lounge on the top floor.

As we had read on trip advisor, the breakfast was great.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Juggernaughty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilaia, Propietario at Ilaia Hotel, responded to this review, February 4, 2012
We feel so happy when you enjoy the breakfast, because is really “home made” and yes, we consider a vital aspect the personalize attention; the hospitality is something we are always thankful to receive that’s why we offer to all of you… Keep smiling !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitwick, UK
Level Contributor
146 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed December 23, 2011

Two nights spent on separate occasions in different rooms. Immaculate accommodation, first class facities and the most helpful and friendly staff one could wish for. I'm not a Spanish speaker and they managed to arrange a fantastic boat trip to Isla Magdalena to walk amongst 140,000 Magellanic Penguins at the drop of a hat! Very highly recommended

  • Stayed December 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vanellus01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union, New Jersey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 21, 2011

My friend and I stayed here before and after a hiking trip in Torres del Paine. It was a pleasant hotel and the staff was very accomodating and friendly. Breakfast was good and the internet worked when I needed it.

Room Tip: The superior room has a view of the Straits of Magellan and Tierra del Fuego
See more room tips
  • Stayed November 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, England
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed November 28, 2011

I had a lovely stay here at the start and end to my visit to Magallanes. The hotel is modern with great architecture and style. I really liked the lounge/ salon de estar / eagle`s nest on top of the building, with great views overlooking the town and Magellan Straits. The people were genuine, friendly and helpful. The breakfast was unusual with avocado and chipati, homemade jam and fresh orange juice. There was free wi-fi and a laptop for guest use. The bedroom was stylish with a comfortable bed and the bathroom really good. There was no TV etc, but that didn´t matter. Regarding the laughter yoga, on my departure I was fretting about the arrival of the transfer bus, so the lady told me not to worry and said that laughter yoga would cure me, and she just started laughing heartily and unstoppably ! lol I got all embarrassed and just wished I'd melt away ! I think another man there found it all bizarre too ! But it did make me laugh !!

  • Stayed November 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicholas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilaia, Propietario at Ilaia Hotel, responded to this review, December 3, 2011
Thank you for giving us the opportunity to show you how to transmute through laughter and for your lovely comment about this space.

ILAIA FAMILY
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed November 17, 2011

Ilaia was a good choice for Punta Arenas - clean and simple and reasonably priced, but fine for one night before the trip to Torres del Paine. Room was bright and clean but very basic (no desk, no tv, shower is actually part of bathroom). Staff was really friendly and breakfast was simple but fresh and tasty.

It's walking distance but just outside of the downtown, and for one night was a good place to stay. (one tip - if you want to go to seno otway to see penguins, take a taxi right from the airport, it's 15 minutes closer and a taxi driver will take you and wait for you).

  • Stayed October 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilaia, Propietario at Ilaia Hotel, responded to this review, December 3, 2011
From the bottom of our heart we appreciate your comment, because it is an instance to remind to travelers that this place invites you to connect with the wonder of who we are and as we say in the letter sent with your reservation: "we have said goodbye to the television".
Our breakfast is thought to be healthy and fresh (fresh orange juice, tea or coffee, yogurt, home made muesli, fruits, avocado, home made marmalade and our specialty "chapatis"). And you can always ask for more.
Also remember that it is a small hotel but there are larger rooms (Superior) with closet and desk.


In the path of growing, keep smiling!...

ILAIA FAMILY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oberhausen, Germany
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 16, 2011

it was a perfect place to stay - before and after the trek in torres del paine. everything was great - stuff, breakfast, room, support and the atmosphere.
the hotel itself is worth to go back to chile - i will always keep in mind my good time at his place - just go and relax and enjoy your holiday.
the only problem with this hotel is that you do not want to leave. it is so nice to spend time there. and there is the beautiful common room at the top floor with lots of cushions to relaxe and best view over the roofs of punta arenas up to the sea - just go go go go ...

  • Stayed December 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Running-Olga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilaia, Propietario at Ilaia Hotel, responded to this review, December 3, 2011
We are very happy to read your comment and know that you deeply experience ILAIA and that it touched your heart. We loved to share this experience with you and you are always welcome to come back.

We hug you from our heart...

ILAIA FAMILY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ilaia Hotel

Property: Ilaia Hotel
Address: Capitan Ignacio Carrera Pinto 351, Punta Arenas 6200382, Chile
Location: Chile > Magallanes Region > Punta Arenas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
Ilaia hotel, is an ideal place of rest, inspired on the very roots of Patagonia, nature and welfare.We as a family, are open to the awakening Era, through activities that will let you enjoy your wonderful present right now. ... more   less 

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