This is by far the best experience my boyfriend, his brother and I have ever had with a hotel.
First of all, our flight was delayed quite late, but everyone stayed up to greet us. My boyfriend's brother's luggage was lost in Santiago, but Ilaia arranged everything with the Punta Arenas airport AND our next hotel (Las Torres) to get his bag back. If it wasn't for Ilaia, we may have never received his bag.
We were also recommended a great restaurant six blocks down and were given hot tea when we came back - a nice surprise, since we picked up cookies and chocolates on our way.
The view from the top floor is amazing, and the rooms were as comfortable as it gets. We loved using all of the shampoo, conditioner, soap and the breakfast was to die for - musli, avocado, freshly squeezed orange juice and more!
After we evacuated Torres del Paine (from the fire), we wanted to stay in Ilaia, but unfortunately they were booked full. So if you're ever going to be in Punta Arenas, make sure you stay at Ilaia, because it is the best hotel in the world!
- Official Description (provided by the hotel):
- Ilaia hotel, is an ideal place of rest, inspired on the very roots of Patagonia, nature and welfare.We as a family, are open to the awakening Era, through activities that will let you enjoy your wonderful present right now. ... more less