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“Not good for people who are not fluent in Spanish.”
Review of Hotel Hain

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Hotel Hain
Ranked #21 of 25 Hotels in Punta Arenas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not good for people who are not fluent in Spanish.”
Reviewed March 24, 2012

Booked this hostel/hotel from puerto natales the night before and told them I would be in around midnight. The taxi dropped me in a sketchy neighborhood and the driver told me this place was "no bueno." When I enter the lobby, no one to be found. I had to call out from an empty lobby until someone poked their head out. The person had no idea I was coming and did not seem very thrilled to check me in. In the AM I was checked out by what looked like the cleaning lady.

Overall, very strange feel to this place. Would not recommend.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DinnerRoll9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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    9
    21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 18, 2011

AWFUL!! My husband made the reservation from Santiago de Chile, and everything was ok. On the night of our arrival at the airport, he calls at 9pm to the Hotel, and the lady in charge (Lily) said she has been tried to call us to his mobile with no success, but she said nothing else... weird... We arrived at the hotel almost at 10pm, and she makes us walk two blocks from the hotel just saying "come with me, you room is not in here"... Creepy... Then she knocks the door in ANOTHER Hostel, clearly cheaper than Hain, and starts arguing with the lady of the other Hostel because she didn't have any rooms left. At this moment, we were getting VERY worried, Lily was explaining NOTHING to us, it was late at night, high season, and we had our 4-year-old daughter that was hungry and sleepy!! So, we ask Lily what was going on with our double room reserved at the Hain, and JUST THEN she replies that she had a delegation that could not leave so she had NO ROOM for us!! Unbelievable. That is such a non-professional way to run a Hotel. She knew BEFORE HAND we were traveling with a small kid, and arriving late at night to the airport that day. It is HIGHLY irresponsible for a Hotel to do that to any guest, but especially to a family with small children. So then we go back to Hain, and she starts calling hotels for us to stay, but ALL of them were full. We looked on the trip advisor app in our iphones (thank God for those!) and most of the hotels she was recommending were poorly rated. I had to call and old friend who used to live in the city, at that late time, and she recommended Patagonia Pionera Hotel, more expensive but beautiful, clean and very well attended, it was a great change from Hain Hotel. Hain Hotel seems to be a fun Hotel, small, maybe more a Hostel than a proper Hotel, with Patagonian decor in the walls. But the construction is not finished (the ceiling is not done!) and also they really need to take the reservations seriously. The manager, Lily, had my husband's cell phone number, but said she could not reach us (weird), she had internet but she did not try sending us an email just in case we had smart phones (we do!), and she NEVER, EVER, apologized to us. She said nothing about our non-existent room when my husband called her at the airport, nor even when we just arrived at Hain. Her only real help was to call us a taxi, which WE HAD TO PAID, so we could go to another hotel. When we were leaving, she tried to hug us (!) and just said thank you for the patience, but never apologized. They need to keep in mind that the deal with guests that are clients, not friends of her. We are a Chilean family, but I prefer to write the review in English so everybody is aware of our bad experience at Hain Hotel.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
9 Thank Bellotax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Punta Arenas hotels

Washington, DC
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 16, 2009

Hotel Hain is about as basic as you get in terms of accommodations. That said, the beds were the most comfortable we slept in during our three weeks in Chile, the customer service was excellent and the interior decor delightfully whimsical. The location in a little out of the way but still relatively close to the center of things.

  • Stayed November 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zarquito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson
1 review
Reviewed December 13, 2008

Very friendly and helpful. An excellent lower budget choice in Punta Arenas.

  • Liked — Friendly owner
  • Disliked — slow internet connection (like rest of the town)
  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank srophoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hain

Property: Hotel Hain
Address: Jose Nogueira 1600, Punta Arenas 6201397, Chile
Location: Chile > Magallanes Region > Punta Arenas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #21 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Hain 2.5*
Number of rooms: 14
Official Description (provided by the hotel):
The Hain Hotel, a boutique hotel framed the issue of selknam culture, located in the center of the city of Punta Arenas, offers rooms with free Wi-Fi and cable TV. It has a cafe and bar. Free public parking is available. The Hain Hotel features bright and dim rooms are equipped with central heating. All with private bathroom. Our breakfast buffet is served from 07:30 to 10:00 am. In the cafeteria offers food and drinks. We have a sitting area or reading. We have a panel of tourist information and may request reserve tour or tours. ... more   less 
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