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“The ultimate sunset :-)”
Review of Altiplanico Sur

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Altiplanico Sur
Ranked #5 of 26 Hotels in Puerto Natales
Certificate of Excellence
Tel Aviv
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“The ultimate sunset :-)”
Reviewed February 28, 2011

We spent two nights here on the way in/out of Torres del Paine. The hotel is built into the hillside overlooking the sound about 30 minutes walk from the town.
The staff was very helpful.
The rooms were large and clean and the resturant was very good.
Wifi is available only in the lobby area and it get very hot in the evening in the dining room as the sun sets but the views are incredible.
Just be careful getting on an off the bed (the base is concrete - could hurt your legs)

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
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Helpful?
Thank zmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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241 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 7, 2011

We spent one night here to recover after a 4-day stay in Torres del Paine. The receptionist spoke English and was incredibly nice and helpful to us in what to do in Puerto Natales (this must have been a new or different receptionist from the one referenced in past reviews). The rooms were very clean and the overall design of the hotel made our short stay a very nice one.

  • Stayed December 2010, traveled as a couple
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Helpful?
Thank jakost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 20, 2010

My family and I visited this hotel in April.
The design is really cool, built into the hillside with grass roofs and walls, it is unobtrucive and strikes the right balance between ecology and modern comforts. Sadly from the very start, it was apparent that the recepcionist was woefully inexperienced for her job. We stood around in the hallway while she was attending to other guests for almost 15 minutes. She could have greeted us, said she was busy and offered us a seat at the bar and a drink while we waited.
The many questions we had about the park and town were answered unsmilingly and in some cases with the wrong information. Her demeanour was unsmiling, and whilst I am sure she was doing her best, simply was not ready to serve in a hotel of that quality. There was one music playing at her desk and 3 m away at the bar, a completely different music!
The food was fine, and barmen friendly and for the price and location I would definately reccommend it to visitors in the area.

  • Stayed April 2010, traveled with family
    • Value
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Helpful?
1 Thank oldstoic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Level Contributor
193 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed July 2, 2010

We spent a few nights here. The hotel is built into a hillside and the unique design approach extends to the public spaces (e.g., dining room) and to the individual rooms. We found ours to be quite large.

Definitely worth a stay, if you need a place on the way to or from Torres del Paine. Also convenient to stay here if your destination is El Calafate, Argentina. Breakfast is ample.

  • Stayed April 2010, traveled as a couple
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Helpful?
Thank happy2travelnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 8, 2010

It must be an undiscovered secret that Patagonia and especially Puerta Natales is wonderful in the offseason and if lucky like us, you get way better weather than the often windy summer. We were bemused that we were the only guests at this gorgeous hotel with the stunning views and attractive and environmentally friendly architecture. Even as the only guests, we were treated like well loved family members and delicious dinner and breakfast was specially cooked for us and Cinthia's pisco sours were the best we tasted. We found the 2 day trips well worth while especially with the blue sky day of our Torres del Paine tour and returning to our warm Altiplanico welcome and hot jacuzzi was magic!! A highlight of our trip!

  • Stayed May 2010, traveled as a couple
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Helpful?
Thank Lynne056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 23, 2010

After having such an enjoyable stay at their sister hotel in San Pedro de Atacama, I was expecting the same quality and service. Unfortunately it just misses the mark.

The location and views are great, the hotel design and rooms are fantastic (especially the outdoor spa), but it was professionalism of the staff that let this hotel down.

I must admit the staff were friendly, but for the image that this hotel reflects, their staff fell short. The girl at reception never left her computer and while I was checking my emails the chef sat beside me checking his facebook profile - it was simply wrong.

Their night menu is nothing special - in fact we were told to go into Puerto Natales, so I decided to go and have dinner at the Remota hotel (right next door). Now that was fantastic!

The owners of this hotel have obviously spent a lot of money on the design and furnishings of this hotel. Now all the hotel management of Altiplanico Sur need to match their staff image and professionalism to make this hotel 5 stars.

  • Stayed April 2009, traveled as a couple
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Helpful?
Thank wheresjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorena09, administrador at Altiplanico Sur, responded to this review, March 31, 2010
Thanks for your comments, we are working to amend this situation. Please accept our apologizes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 21, 2010

It was amazing this trip to Patagonia and to stay here made the difference.The hotel is so modern and the big windows showing the astonishing view of the mountais take your breath out. Very confortable, clean end warm, that is very importante overthere!

  • Stayed February 2008, traveled as a couple
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Helpful?
Thank Gezinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Altiplanico Sur

Property: Altiplanico Sur
Address: Huerto Familiar 282, Puerto Natales 6160000, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#5 Romantic Hotel in Puerto Natales
#6 Family Hotel in Puerto Natales
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Altiplanico Sur 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Merging into the hillside overlooking the Ultima Esperanza Gulf and the Baquedano Glacier, Altiplanico Sur offers an experience that combines the awe-inspiring nature and the interior charm of the Altiplanico style. The hotel features 22 uniquely designed rooms with the stunning Patagonian landscape as your guest, sheltering you from the powerful climate and inviting you to relax in a hot tub overlooking the cold waters of this southern latitude. ... more   less 
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Also Known As:
Altiplanico Sur Puerto Natales, Aisen Region, Chile

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