We stayed for 3 nights and overall were disappointed with our stay. The reason we picked this hotel was that we were hoping to relax in a really beautiful place and enjoy specialized tours. While hotel is really beautiful and offers amazing views it is a far cry from a luxury experience you would expect at over $800 per day in a country with excellent tourist infrastructure.
a) pretty architecture and beautiful views of the lake.
b) the entire staff, with the exception of the manager Maria Jose, who was on the power trip and extremely rude to us until we threatened to speak with her manager, was great and very accomodating.
c) excellent reflecting pool in a separate building.
d) lead guide sits down with visitors in the evening to plan next day's excursion.
a) be aware that 3 nights may mean 2 days of tours only based on the fact that hotel airport transit takes you to the hotel in the late afternoon and you would be missing the afternoon 1/2 day tour. on you last day you would have to clear out noon, which means at best a morning excursion, unless you bitterly fight for the afternoon excursion as well with the manager.
b) all the tour guides were college students working at Remota for the summer. Sure, they worked excusively for the hotel and were really nice, but they were not knowledgeable about the area and the park beyond what is in the tour guide. You can get this level of tour quality in the many different agencies in Puerto Natales. Incidentally, even though trips sounded individual based on the discussion with the lead guide at night, in the morning you ended up with at least 6-8 other tourists in the car. Our final 3 hour excursion, which was horse back riding near the hotel (costing $300 per person based on the manager) was the smallest - only 3 people.
c) there is no menu and you get an option soup or salad and 2 possible entrees for dinner. One of these is always king crab casserole, the other is either salmon or meat. It is good tasting food but you would not call it gourmet or even great by any means. WHY??? The food is really inexpensive in this country and it would not kill them to offer a real menu or let people have soup and salad for, again, $800+ per day.
d) on the subject of drinking and luxury, there is only one brand of wine available - Casiliero del Diablo, which is the cheapest brand in Chile (checked in the local hypermarket). It is nice wine but some options would be nice. A typical tourist staying in Remota would like some options.
e) there are no TVs in the rooms. Sure, it is done to make the visitors completely relax but it gives a feeling the management was not ready to shell out for a newer TV models which will be appropriate for the "luxury setting." The only visitor TV for the hotel is in the large room filled with tables and chairs on the second floor. So if you want to sit down comfortably to watch some news (no movie channels in that hotel) you would have to borrow some pillows from the next room and sit on the floor.
f) speaking of the architecture, the ceiling design is very simple - concrete blocks with wood panels about 10 inches below. The problem is there are lots of cobwebs in that in-between place. It is undestandably difficult to clean but I was left wondering when going to sleep whether I will be receiving any spider visitors at night.
g) the pool is great, the only problem is that it is in the separate building. It was pretty cold going there and back even in the middle of Chilean summer. Additionally, the desk staff does not know the opening times of the pool even though it is written on the hotel info packet. These may be the reasons why it is not used very much.
h) the hotel manager ultimately really ruined the experience. It is a nice touch to be greeted by her when you arrive. But she is fake and obsequious and she runs the hotel to offer the least possible service to the visitors. Here is another example: when we complained about the food she said "oh really, why didn't you tell me" - and the next time we were offered 3 entree options instead of 2. These were salmon, meat, and king crab casserole. They must have a seasonal pass.
While we were at the hotel the other tourists discussed a high number of cancellations the hotel had received recently. Some of them are sure due to the economy. But I am pretty sure that many are due to the poor experiences this place provides.
- Official Description (provided by the hotel):
- Remota is one of the most celebrated and awarded Hotels in Chile, where the National Architecture Prize Awarded, German Del Sol, achieved the most breathtaking views of the fjord and glaciers.Normal things like breakfast,is an unforgettable experience.Luminous and inserted in Patagonia's landscape, without any modification, with the best infrastructure, totally different from a classic hotel that impresses visitors and leaves a lasting memory.Remota is more than just a hotel, it allows travellers to have a unique total Patagonia Experience.Remota is an ecological and sustainable hotel, built with high quality materials, almost no motors, no elevators,no television or internet in the rooms, very light, almost transparent, natural ventilation and highly efficient energy use.We support local communities and are strongly linked to social and cultural organisations as well.Remota is a selected property of the prestigious Virtuoso luxury travel network (only 5 operations in Chile) and was choosen by Orvis as an International Endorsed Destination. ... more less
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- Also Known As:
- Remota Puerto Natales, Aisen Region, Chile
- Remota Hotel Puerto Natales