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Hotel Costaustralis
Ranked #4 of 26 Hotels in Puerto Natales
Reviewed March 21, 2012

Beware, fellow travelers, this hotel (or hotel chain) is more concerned about making money at all cost than providing a good service to its customers. We had a roll-over total-loss car accident six nights before we had booked with them, with the ensuing impossibility of reaching Puerto Natales as planned. Though I mailed and called them the day after the accident (five night before I was due to arrive), they still proceeded in charging me one night stay-over for a service never provided. This was the only hotel in Chile that did this to us, all the others I had to cancel were more than understanding !

  • Stayed: March 2012, traveled as a couple
    • Service
Thank TrouweKlant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded March 26, 2012

Dear Customer, we regret very much your displeasure with us, especially after having suffered a car accident, but your situation gets out of our control.

Due you made your booking through an intermediary (therefore not directly with the hotel) the corresponding business procedure is to deal with them the cancelation policy.

We recommend you to contact them and request a refund, if so we will give all the necessary support to implement it.

Our main goal is to provide an excellent experience to our passengers but we must also respect our intermediaries and honor the contracts they have defined for each sale.

Sincerely, Hotel Costaustralis

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161 - 167 of 613 reviews

Reviewed March 16, 2012

Stayed here with tour group (seems to host lots of tour groups). So while it caters to the groups, it's still a nice hotel, that takes advantage of its location, right on the sound, with large windows across the lobby (full of nice sitting areas and a bar nearby). Has in-room wifi, and a heater that worked overtime (had to leave the window open, but that was fine). Not especially atmospheric, but fine in all other respects and close to everything in Puerto Natales (but I guess everything is pretty close to everything else there).

Room Tip: Room didn't have a view of the water, but there's more than enough room in the lobby to gawk...
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  • Stayed: March 2012, traveled solo
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Thank Freebird2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded March 19, 2012

Thanks for your comments and choosing Hotel CostAustralis

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Reviewed March 13, 2012

We stayed one night here before boarding the Stella Australis for our 4 night cruise in the fjords. We had a large, clean room with a roof view, but the hotel setting on the water was lovely for walks. We walked up the street to the church (only open when there is a service) and shops, but just missed the museum which travel books said was interesting. We had no issues with service, staff, or breakfast. Yes, the lobby is large, but has views of the bay and enough room for various groups to congregate without being in each others way. And, we enjoyed seeing this town.

  • Stayed: January 2012, traveled with friends
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Thank SoAmertransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded March 16, 2012

Thank you so much for your comments and for choosing us. Sincerely Hotel CostAustralis

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Reviewed March 10, 2012

We spent 1 night in Feb. 2012 in Costaustarlis Puerto Natales and enjoyed every minute. The hotel is situated on the bay and has been renovated recently, rooms are large, super clean and relaxing. Breakfast is excellent.

  • Stayed: February 2012, traveled with friends
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Thank rikishefivered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded March 16, 2012

We welcome your comments. Sincerely Hotel CostAustralis

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Reviewed February 17, 2012

Yes the large lounge overlooking the water is nicely designed but it is very large and lacking atmosphere. We found check in to be functional but not very warm. We stayed here on our way in and out of Torres del Paine and our first room ( which took 3 members of staff to get us into) was a rear view attic room. So awful view and rather small, but nevertheless clean. Breakfast was a rather sterile affair and the staff had difficulty coping with replenishing. On our second night the room had the wonderful lake view and was much larger. The hotel was quieter and staff were able to cope at breakfast. So definately not bad, but not up to the high standard of many hotels we encountered in South America

Room Tip: ask for lake view
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  • Stayed: January 2012, traveled as a couple
    • Value
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Thank muscadet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded February 23, 2012

Suggestions like yours help us to improve daily, thank you very much, sincerely Hotel CostAustralis

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Reviewed February 13, 2012

This hotel has a wonderful view of the water, is close to restaurants, grocery stores,the room's are clean, the people are helpful and friendly. Breakfast is included, and we had people here that were eating like animals, but the staff kept the buffett with food.
They have hair dryer, and the bed's in all the rooms are twin, but they give you many! We had three, and a sofa bed. This is great for lots of people to share.

  • Stayed: February 2012, traveled as a couple
    • Location
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Thank floribel071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded February 23, 2012

We welcome your comments and we hope to receive if you return to Patagonia. Hotel CostAustralis

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Reviewed February 12, 2012

I stayed over this hotel as a starting point to some tours in the Chilean Patagonia. Could not chosed better. Felt very comfortable and glad to be back after long advanture days into the nature!

  • Stayed: July 2011
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Thank hanzerito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this reviewResponded February 23, 2012

Thank you for choosing us. Sincerely Hotel CostAustralis

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Additional Information about Hotel Costaustralis

Address: Pedro Montt 262, Puerto Natales 6160000, Chile
Phone Number:
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Natales
#6 Romantic Hotel in Puerto Natales
Price Range: $116 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Costaustralis 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Facing the fjord of Last Hope, Hotel Costaustralis stands out for its traditional building land marking the entrance of the city of Puerto Natales. Inside, it houses the history and traditions of the area with its warm, personalized service along with its sober and elegant decor accented by the great presence of local pieces. Hotel Costaustralis boasts 110 comfortable rooms designed to provide total relaxation. They face an incredible sea view with the Patagonian Mountain in the background as well as first class facilities like full set of pillows, standalone desktop, LCD TV, bathroom full equipped and free wifi. The Hotel also offers a high-level food service. The kitchen abounds with typical food of the region, where you can taste the delicious Magellan Crab in his restaurant or a typical Calafate Sour at the bar. The Hotel CostAustralis' experience lets you live the Patagonia from its roots. ... more   less 
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Also Known As:
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile

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