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“The new world standard...”

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The Singular Patagonia
Ranked #1 of 27 Hotels in Puerto Natales
Certificate of Excellence
Oregon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The new world standard...”
5 of 5 bubbles Reviewed April 1, 2014 via mobile

Trip advisor is an odd duck. You can give a full service French restaurant and a coffee house both five stars and have it be legitimate. With that said, The Singular sets the bar at a point that few if any others have or will surpass.

The physical plant is like no other, a hotel within a fascinating museum, designed to reflect and blend with all that is around. The rooms are large, with a stunning view. The bathrooms are sumptuous.

The food is top notch, not for hotel food, but for fine dining anywhere. While we were there, they held a meeting for the top chefs from all of Latin America. There's a reason they chose The Singular.

Most importantly though is that the staff is amazing, always attentive, without being intrusive. As oxymoronic as it will sound, you are fawned over, but without knowing it.

The excursions are wonderful and the guides, especially their group of original guides from the hotel's opening are tops.

My only suggestion is that they figure out the logistics to offer regular excursions deeper into the park. The French Valley is beautiful, but not on the regular "menu." There are many more options for the park that they could explore. They just take more time and thus would necessitate an earlier start. It would require guests to accept a different breakfast experience in exchange for deeper exploration.

I came from Atacama from another "5 Star" where a veteran staffer might have been at the hotel for 2 months. You do not find that at The Singular. As long as they continue to pay their staff well and keep them happy, guests will continue to enjoy what for me has been an unparalleled experience.

I've been fortunate to travel extensively and to stay at many fine establishments. The Singular has moved me like no other.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 26, 2014
It´s only a little more what we can talk about the hotel, the description of your stay speaks a lots will consider your suggestion for excursions, maybe it´s a good alternative for those guest who like to walk and don´t mind getting up early, See you in your next trip to patagonia
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639 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Livermore, California
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 467 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

When you first arrive at The Singular, you almost feel like you have paid a lot of money to stay at a warehouse. The hotel does not seem very impressive at first, since you arrive to a big warehouse with vans parked in a long row next to a glass-encased reception area. However, just moments later, your "Singular" journey begins as you get on the funicular that takes you to the main reception area. The Singular features a small funicular, just like the ones you find in Valparaiso, Chile, which adds a wonderful touch to your first moments there.

Once you arrive to the main reception area, you are immediately struck by the originality of the place. The Singular used to be a cold storage plant from the early 1900's, owned by a very large company called The Sociedad Explotadora de Tierra del Fuego that had over 3 Million acres of land in Southern Chilean and Argentine Patagonia. Today, this plant has been brilliantly restored into a Luxury 5-Star Hotel. The hotel itself is a museum, so everywhere you go you see parts of the old cold storage plant, including its boilers (which were the exact same boilers used aboard the Titanic!). Be sure to book a tour of the museum if you stay here...Its worth it.

Food is amazing at the hotel and service could not be better. The spa is very nice with amazing views of the fjord. I just wished the massage rooms were a bit darker. Everyone who works here seems to be really happy to be part of the Hotel. Make sure you try the scallops at the restaurant.

And as for the look of the hotel, if you ever make it here you will see that it is hard to understand how such a huge and old place could be turned into a cozy hotel. The social areas are massive, yet between the architect, Pedro Kovacic, and the interior designer, Enrique Concha, they have built a truly 'singular' masterpiece that is well worth visiting.

Room Tip: The corridor for the rooms on each floor is long, so try and choose a room that is close to receptio...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank PSchicke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 8, 2014
What an excellent summary of the hotel, The Singular is everything you told, only I would add that we have 57 rooms, all overlooking the fjord and mountains and the hotel has an excursions department where you can choose how to learn about and explore this amazing Chilean Patagonia... the rest you know, you described it very well
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Nairobi, Kenya
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

Singular was an amazing experience in every way. One of the best places that we have stayed in. The architecture and internal decor is outstanding and what is exceptional is the service. For a hotel that is not so small it was amazing that all the staff including the manager, Sabrina, knew what activity we were doing each day and took the trouble to find out how it was going.
The food is also exceptionally good and all the staff in the restaurant were eager to oblige and please.
The massages were a little disappointing.
The excursions were very good and the guides are great. We had Pancho and Mikhael. The day trip to Torres del Paine is a must. We would go back to chile just to stay at Singular!

Room Tip: On one of the higher floors and closer to the reception
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shaira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, March 27, 2014
The Singular Patagonia is a perfect mix of arquitecture and design, combined with an excellent quality of service in all areas, live Singular experience is definitely a gift to the senses!!, good that you could live and wanting to be back again!, we will be waiting for you
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Lisbon, Portugal
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

It s a fóur star hotel very good.
The rooms are large, in front obter sea, the restaurant hasvavgood relation price quality
It hás discounts for people overdose 65 heras and its near the national parque Torres del paine

Room Tip: Ask for An. Upper floor
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, March 21, 2014
The Singular Patagonia is the only 5 stars hotel in Puerto Natales, we have 57 rooms, all of them looking to the fyord Last Hope , the restaurant and the spa , also with the same views. This winter we open our second hotel in Santiago, The Singular Lastarria, hope we have you there in your next visit to Chile
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Our family stayed there for about a week and loved every minute of our stay. The hotel is extraordinary and a wonderful transformation of an historic building. The food, wines and particularly the staff, all added to our enjoyment. The rooms are on normal hotel standard large, very comfortable and have wonderful views of the fiord.
If you get the chance, don't hesitate to stay at the Singular, you will not regret it.

Room Tip: Not needed they are all good
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  • Stayed February 2014, traveled with family
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Review collected in partnership with this hotel

Helpful?
Thank Lorna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, April 17, 2014
Thanks for taking the time to write to us, you are right, the hotel is inside a museum, the restaurant, bar, front desk are sorrounded of history and old arquitecture, you can´t miss it, I invite you to visit our next hotel in santiago, The Singular Lastarria
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Porto Alegre, Rio Grande do Sul, Brazil
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

The Singular is amazing in every aspect.
The locate are perfect. The rooms were spectacular, so confortable and with a huge windowsand with a awesome views. Bathrooms equally stunning and large. It´s an overall experience.
The guides, like all of the staff, are very knowledgable and freindly.
The restaurant is absolutely great and the menu are planed by a great Chef, Ernan, that brings to the main menu characteristic and ingredients of the region so that they are tasted by the guests.
Thanks for everyone for the wonderfull time that I spent over there.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Izabella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, March 21, 2014
What else can I say, you described our hotel in the best way, just add that in our spa you can enjoy warm pool, steam room and dry sauna, plus one of our massage therapies, we invite you to our next hotel in Santiago, The Singular Lastarria, which opens this winter 2014
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Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 7, 2014

My wife and stayed here for four nights and expected it to be the highlight of out Patagonia holiday. I would only recommend a short stay to experience the great architectural wonder the hotel offers and it's great restaurant.
The location is good for activities in the Puerto Natales area however it is a long way fro Torres Del Paine park. You will spent nearly 5 hours of your day driving to and from the park.
The activities are only done when they have enough people so it may mean you cannot do the activity you would like .
The rooms are excellent. The restaurant menu, staff and food quality was excellent.
The excursions attract a 19% tax which we didn't know about, our $360USD boat trip actually cost $428USD. The boat broke down early on the trip so we were not able to do the complete trip. The staff managed it very well however the day was incomplete and we arrived back 2 to 3 hours late. No apology from the hotel.
We booked transport from the hotel to Punta Arenas. We wanted to continue the Singular experience and have a stress free journey to the airport. At $400 USD the transfer is expensive.
The hotel arranged a pick up time for us of 7 am and also kindly organised an early breakfast for us. After breakfast we went out to find no transport. The hotel forgot to book it. We were promised a discount however it was not given. Why promise it and then say no, we are not discounting it?
We left 40 mins late after much scrambling and just made our flight, thanks to our driver who was great.
Not a seamless experience as we expected. The hotel is very expensive, we expected more.

Room Tip: All rooms offer a great view.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OliveMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, March 10, 2014
Thank you very much for your comment.
We regret very much that your experience at the Singular has not been in the category that we are accustomed to provide to our guests. We will take your suggestions to improve the service in every details. This will lead us to be better in all the areas at The Singular Patagonia.
We wish you and your family could have the opportunity to live the real Singular experience in a near future.
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Additional Information about The Singular Patagonia

Property: The Singular Patagonia
Address: Kilometro Cinco y Medio Norte | Puerto Bories, Puerto Natales 6160000, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Puerto Natales
#1 Business Hotel in Puerto Natales
#1 Romantic Hotel in Puerto Natales
#1 Family Hotel in Puerto Natales
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Singular Patagonia 5*
Number of rooms: 57
Official Description (provided by the hotel):
Set on 100 acres lining the Fjord of Last Hope in Puerto Bories, in the surroundings of Puerto Natales, The Singular Patagonia affords guests the opportunity to experience all Chilean Patagonia has to offer - the true Patagonia. From expeditions to nearby glaciers and horseback riding on private ranches to walking tours of historic Puerto Natales and adventurous treks through famed Torres del Paine, The Singular provides guests the full spectrum of extraordinary and beautiful terrain that is Patagonia. ... more   less 
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Also Known As:
The Singular Patagonia Hotel Puerto Natales
The Singular Patagonia Puerto Natales, Aisen Region, Chile

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