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“Great Experience, particularly our Torres Del Paine Tour”

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The Singular Patagonia
Ranked #1 of 26 Hotels in Puerto Natales
Certificate of Excellence
Reviewed March 27, 2013

We stayed at the Singular last November, and we had a terrific experience. The hotel space is beautiful and unique, and the preservation of the historic machinery is fascinating. The restaurant and bar space is gorgeous, and we loved sitting in front of the fireplace at night with drinks and sharing our experiences with our fellow guests. The staff were very thoughtful and pleasant and attended to our needs very well. The full board option, while expensive, is an excellent value and made our trip seamless from pickup to drop-off at Punta Arenas airport. I would especially recommend the Torres del Paine outing that takes you on three separate hikes. We had a blast and it was a terrific way to see several different diverse and beautiful areas of the park. We saw tons of wildlife, and I thought it was particularly interesting to see the area of the park that is recovering from the forest fire. We also took the boat trip, but be forewarned that you may not have success getting to the glacier due to winds. We had to turn back, but I thought our guides did a nice job salvaging the trip by taking us to a nearby private estancia for a hike to a viewpoint and lunch. It was clear that they were concerned with safety first (always appreciated) as well as ensuring that we were able to make the most out of our day.

As for the food and wine, it was absolutely terrific. The remote location of Puerto Natales does not allow for limitless variety, but we enjoyed everything that was available and tasted our way through the entire menu. Dinner was high quality with excellent service, and we really enjoyed trying local guanaco, lamb, and hare.

I highly recommend the Singular and hope we will be able to return someday.

Room Tip: We had a second floor room and the view facing the water was very nice. I don't think there is a...
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  • Stayed: November 2012, traveled as a couple
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Thank eca5416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 28, 2013

Thank you for your glowing feedback. You described what we consider to be an almost perfect Singular experience. We are thrilled you had such a great time during your stay!

The Singular Team

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Reviewed March 25, 2013

I believe there is nothing better than this hotel in the Patagonia region, considering facilities and service. You can start your day with a great tour to the most amazing sites of the Patagonia, then come back and relax in the hotel’s spa, and finally have the best lamb or fish in its delicious restaurant. I definitely recommend this hotel for everyone that is planning to visit Patagonia.

  • Stayed: March 2013, traveled as a couple
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Thank John Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 28, 2013

Short and sweet and says it all. Thanks for the great feedback.

The Singular Team

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Reviewed March 18, 2013

We stayed at The Singular for 5 nights after The Atacama Desert was flooded, and this was the only hotel available at Patagonia. But this was the best surprise. The hotel has one os the most beautiful architecture I have ever seen and huge, comfortable rooms with spetacular views. The food is great, as well as the service. The tours were excellent, especially with the guides named Michael and Titi (I don't know if it's spelled this way). The hotel is not so close to the national Park, Torres del Paine, but there also nearby tours which are great. So The Singular saved our holiday from being lost by the flood of Atacama.

Room Tip: All the rooms are great with floor to ceiling views!
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  • Stayed: February 2013, traveled as a couple
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1  Thank Claudia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 28, 2013

We are happy to have "saved" your vacation and despite not being what you originally had planned are thrilled you came to love your stay at The Singular. Sometimes fate just works!

The Singular Team

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Reviewed March 17, 2013

The architecture is unique, imaginative and beautiful. The rooms are well appointed with good views. The restaurant is between good and excellent. Where the Singular falls short is in service and organization. The young people at the reception seem often clueless, and housekeeping does not meet the standards of hotels in this class. A bit of training could fix all this.

  • Stayed: February 2013, traveled with friends
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2  Thank Semperviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 20, 2013

Thank you for sharing your thoughts. Service is an essential piece of The Singular experience so we are disappointed to hear you found it to be lacking. We will address with the team immediately and continue to train the staff on an ongoing basis. We are indeed glad you found the majority of your stay and the property to be excellent but we will continue to strive for perfection.

The Singular Team

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Reviewed March 16, 2013

My husband and I stayed at the Singular for six nights over Christmas 2012. The facilities are beautiful, unique, and brimming with character. The food varies between very good and excellent, and the people who work there are kind and friendly. However, as an operation, the place is rather disorganized. Through the course of our stay it wasn’t particularly clear who was in charge, and the staff appeared to lack rigorous training. As a result, the Singular falls far short of the caliber of hotels that charge the same price. Two examples:

1) On our departure day, they lost our luggage. Apparently, between the time that we had packed and waited for our ride to show up, they had put our bags on a van to another city with the wrong guests. Long story short: we had to leave the hotel for our next destination without our bags and were without them overnight until they were delivered to us in another part of the country. Not the best parting memory.

2) On our first day, eager to plan our excursions, we followed a sign in the lobby telling us to “meet the guides” at the bar area at 6pm. We waited until 7pm for them to show. During that time, no one had told us why they were late, and when (or even if) they’d be coming—including a woman we later found out was the excursion manager.

There are other examples, but you get the idea. The tragedy of the Singular is that the facility is so exceptional that it wouldn’t even need great service to be a great hotel. It just would need good service. If they work out the kinks and get a strong, experienced management team to run the place, it could easily be in the same class as the best Four Seasons.

  • Stayed: December 2012, traveled as a couple
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1  Thank JenniferSooKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 20, 2013

We are very sorry to hear about the mishaps you experienced upon your departure of The Singular. Unfortunately mistakes do happen from time to time and we can only work to correct them in the best possible way. We have since put in place strict protocol for keeping guests' luggage to ensure this does not happen to other guests in the future. Again we are truly sorry and hope to show you we are indeed among the best on your next visit!

The Singular Team

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Reviewed March 16, 2013

My husband and I chose to stay at The Singular after reading the outstanding reviews in Trip Advisor. Our experience was wonderful from the moment they sent a car to pick us up at the airport. The Staff was more than attentive from the moment we arrived. The hotel is none like any we have stayed in. They blended the historic building as a museum and beautiful common dining areas with the modern architecture of the rooms. All rooms over looked the Port. We selected our excursions based upon our interests and they customized some to our interests. The guides were most concerned with our enjoyment of each excursion. The dining staff was all about how much they could do for us. If we wanted to go to the town of Puerto Natales, they provided taxi service. Our 5 days at the Singular exceeded our expectations.

Room Tip: Some rooms were a distance from the common areas. All faced the water. If you don't want to wa...
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  • Stayed: March 2013, traveled as a couple
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Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 20, 2013

Exceeding expectations is something we strive for and are thrilled to hear your experience did just that. Thank you for sharing your wonderful experience and we look forward to welcoming you again.

The Singular Team

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Reviewed March 13, 2013

We spent 3 nights at Singular and absolutely loved it. We did not not do the all-inclusive option and are glad we made that decision. We arrived in the afternoon and had a delicious lunch and were able to go sea kayaking in the fiords that afternoon with a great guide. During the next 2 days, we did the boat trip to see the fiords/glacier (expensive but worth it), a guided hike off-trail which was nice but not extraordinary, and a bike ride/hike on our own. I also did the history tour of the property which was fascinating-- knowing the history made our stay there even more meaningful. We didnt go to Torres del Paine with the Singular because we spent the following 4 days in the park. The food at the Singular is delicious, there is a lot of variety, and there are healthy options in addition to lamb/beef/etc. The wine list is great. All of the staff are impeccably trained-- kind, helpful, knowledgeable. I would go back there in a heartbeat.

Stayed: February 2013, traveled as a couple
1  Thank 66countries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this reviewResponded March 18, 2013

Thank you for the kind words. We created or bed and breakfast rate just for situations like these and we are glad it allowed you to experience a bit of everything on your own terms. The history of the hotel is indeed special so we are glad it enhanced your stay. We look forward to welcoming you back whenever that "heartbeat" is ready!

The Singular Team

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Additional Information about The Singular Patagonia

Address: Kilometro Cinco | and Medio Norte, Puerto Bories, Puerto Natales 6160000, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Puerto Natales
#1 Business Hotel in Puerto Natales
Price Range: $422 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Singular Patagonia 4.5*
Number of rooms: 57
Official Description (provided by the hotel):
In the surroundings of Puerto Natales, The Singular Patagonia affords guests the opportunity to experience all Chilean Patagonia has to offer - the true Patagonia. From expeditions to nearby glaciers and horseback riding on private ranches to walking tours of historic Puerto Natales and adventurous treks through famed Torres del Paine, The Singular provides guests the full spectrum of extraordinary and beautiful terrain that is Patagonia. Luxury at the end of the world. ... more   less 
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Also Known As:
The Singular Patagonia Hotel Puerto Natales
The Singular Patagonia Puerto Natales, Aisen Region, Chile

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