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“Absolutely Wonderful!”

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The Singular Patagonia
Ranked #1 of 26 Hotels in Puerto Natales
Certificate of Excellence
New York City
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Absolutely Wonderful!”
Reviewed November 21, 2012

The Singular is truly an amazing place. It’s hard to express just how wonderful an experience we had there. From the original booking, to the checkout, the entire staff was helpful, courteous, efficient, and all-around great. Not only were we able to add on an additional night after a tour was cancelled in Punta Arenas, but they even arranged a pick-up from the airport when our 5am flight landed – and the poor driver must have left the Singular around 2am. On top of that, they arranged for us to visit the penguins at Seno Otway on the way to the airport at departure since we missed the Isla Magdalena tour.

The extra day turned out to be a great decision and really allowed us to get our bearings, walk around Puerto Natales a little, and relax before heading out on all of the excursions the following days. We did the trekking to the Mylodon caves, hike to the base of the towers, all-day trekking in TDP, boat to the glaciers, horse rides around Lake Sofia, and condor trekking. All of the guides were extremely knowledgeable, informative, and encouraging when we needed it, but special thanks goes to Pedro and Cote – both took us on multiple excursions and were absolutely wonderful. While I’ve seen some reviews/comments noting the time it takes to get to TDP, we never found this to be an issue. The drivers/guides were willing to stop whenever you wanted for photos, bathroom breaks, etc., so it really seemed to fly by. In addition to that, it was nice to be able to leave the park and come back to something that’s a little more separated and unique.

The food was tremendous every step of the way. We were there for 6 nights and did not get tired of the menu. There is not a ton of variety (a special or two every few days would be nice), but what they do, they do very well. And the simplest things – soups, pack lunches, snacks – also tended to be some of our favorites. The entire restaurant/bar/lounge area is very inviting, comfortable, and never gets too noisy (even with families of 30+ people gathering). In addition to the food, the drinks, wine, and Singular beer (my favorite) were great.

As you can see, we were very pleased with everything. If nitpicking, the only minor suggestions we would have would be to clean the pool itself (not the entire spa area) a little better and maybe go a little easy on the salt in some of the food dishes – it didn’t bother us, but I could see where it might some people.

Again, a huge thank you to the entire Singular staff.

Room Tip: All rooms have the same amazing view - you can't go wrong. Ones at end of the hall are a little...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank JHawkNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, November 23, 2012
Thank you very much for your terrific feedback.
We are thrilled you thoroughly enjoyed your stay and were able to experience why The Singular is so special. We will be sure to share your thoughts with the spa and kitchen staffs to address your suggestions right away.
We look forward to welcoming you again in the future.

The Singular Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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679 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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  • French first
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  • Italian first
  • Portuguese first
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English first
Brisbane, Australia
Level 5 Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 4, 2012

We recently spent 3 nights at this property.Very interesting hotel and not too far from town.The rooms are all very good with wonderful views, but we found the hotel very hot, and could not cool the rooms down at night even with the windows open. We kayaked, went on the glacier excursion, did the walk to the Condors nest ( which was a Patagonia highlight) and went horse riding. All the excursions were excellent and our guides were fantastic. While the food was very good, the menu did not change for any meal the whole time we were there - not even a different soup.
We would recommend this property if you are happy to be in Puerto Natales.

  • Stayed October 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank goldenjays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 31, 2012

Just returned from a fam trip to Chile and had the opportunity to stay for 3 night at The Singular in Puerto Baries. It was an experience. The staff are just unbelievably polite and helpful. I cannot actually fault this hotel on anything. The food is just the very best so compliments to the staff. The Singular excursions were amazing as well. I unfortunately did not have time to use the spa however I did visit it. The peace and tranquillity there was the best. I reckon no-one will every regret going there.

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
2 Thank Tatntoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Director General at The Singular Patagonia, responded to this review, November 2, 2012
Dear Guest.
Many thanks for your comments about the hotel and our service. It nice to hear that you like it.
Please do not hesitate to come back and try our massages on The Spa.
The Singular Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2012

I traveled to Puerto Natales and decided to visit The Singular while being there (it is just a few kilometers from the city center). I must say we where all surprised to find this exquisite completely-recycled building in the middle of nowhere!

If you cannot afford or are not able to stay there for the night, I recommend you to at least have lunch or dinner at their restaurant. The food and wine are completely worth it!

  • Stayed October 2012, traveled with family
    • Service
Helpful?
1 Thank MigueMor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, October 24, 2012
We are so glad you found our gem in the heart of Patagonia.
We hope you are able to stay with us on your next journey to Patagonia!

The Singular Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 7, 2012

If I had to choose a singular (no pun intended!) concept to capture the essence of this top-notch hotel, it would be “high quality.” This attribute forms the very core of all of your experiences, from the inventive food, comfortably luxurious décor, and well-planned excursions to the genial staff whose genuine, coordinated efforts ensure your outstanding experience. We booked a full-board package through Jetsetter and even with a discounted rate, we spent much more than usual on accommodation. However, we knew that we were really paying for a memorable experience and felt the value ended up being phenomenal. Getting to and from Torres del Paine NP is no short journey; if you are coming to this area for multi-day hikes and backpacking through the park, then it behooves you to research options outside of the Singular. This hotel is best suited for being an explorer or rugged hiker by day and leisurely winding down with delicious food and drinks in a warm, cozy setting by night. I’ve written more details below by topic so you can pick and choose what else you’d like to know, but overall, we were very happy to have experienced the Chilean Patagonia through this outstanding hotel and wonderful people.

TRANSFERS: (included in full-board package, but otherwise very expensive) We were picked up by private car at the location of our choice in El Calafate, Argentina. Our driver was very pleasant, taking time to point out sites along the route, sharing his knowledge, and even stopping so we could take pictures. Crossing the border was hiccup-free thanks to him navigating us through all the required steps. We still have a crystal clear image of the first time we approached the Singular, a humble, nondescript building set against a beautiful backdrop of majestic mountains and sparkling water dancing around from the visibly strong wind. Wow.

Our return transfer was to a hotel in Punta Arenas and that went just as smoothly.

HOTEL: We spent a considerable amount of time in the restaurant/bar area where the well-coordinated furniture, marked by rich leathers and dark wood, is seamlessly intermixed with industrial relics aptly representing the heritage of this land. Even back in our spacious room, the packaging of the toiletries fit this theme – talk about attention to detail! With the heated bathroom floors and peaceful view of the water, it felt like there was a spa in our very own room. Speaking of, the massage services at the spa downstairs were excellent. The pool is rather small and could be maintained better, but otherwise, the spa area makes for a nice retreat.

The food and drinks were consistently creative and utterly delicious, from presentation to taste. If you are on full-board, learn to pace yourself because most of the main dishes are rather rich. Take your time to savor the fine ingredients and variety of offerings throughout your stay.

We requested a walking tour of the hotel and the manager took the time to carefully explain the history and local culture reflected throughout the space. It was refreshing and impressive to learn how much of the past was preserved in the conversion.

EXCURSIONS: You may get tired, but you will not be hungry! The hotel always supplies you with a handy snack pack and refillable water bottles (kudos for being eco-friendly) on your trips. I recommend skipping the Milodon Caves…just not that exciting. If you have a half-day to spare, I think your time would be better spent exploring and hanging out at the hotel. On the other hand, the “Trekking to the base of Paine Towers” and “The Astonishing Torres del Paine NP” were enjoyable, active, and memorable. There are really no words to describe the breathtaking views and features you will see.

The Singular is truly a unique element in this pristine, mystical destination replete with natural beauty.

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
5 Thank JetsettingFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, October 9, 2012
Thank you for such terrific feedback.
We are thrilled you experienced the true essence of The Singular.
We look forward to your return soon!

The Singular Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, MS
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 24, 2012

We recently visited The Singular and must say that it exceeded our expectations in every regard. Our stay was booked as all inclusive (transportation from Punta Arenas and back as well as all meals and expeditions). While this is more expensive than just booking a room, it is well worth it. Our booking was done exclusively via their website and email which was handled efficiently and in a very responsive manner. We were met at the Punta Arenas airport on time and moved along toward Puerto Natales without delay. It is about a 2-21/2 hour drive but the time passes quickly. The grounds and buildings of the hotel occupy a national historical site of an old sheep processing facility and the renovations and new construction blends in well. Once at the Hotel, we were immediately met at the reception area and checked in in less that 5 minutes. As we arrived early (noonish), we were worried that we would not be able to check into our room. But that was not the case and we were also asked if we would like an "expedition" that afternoon. All the rooms in the Hotel face a fjord and besides being well appointed and spacious, the view from your room is, in a word, beautiful.The Hotel offers 1/2 day and full day expeditions to various places and involving various activities. Our expeditions took us to a glacier at Parque Bernard O' Higgins (half day), Torres Del Paine (full day), horseback riding (half day), Puerto Natales (half day) and the Mylodon Caves (half day). Each expedition was alot of fun and very enjoyable. Our guides Pedro, Lorena (sp) and Jose were all outstanding and spoke fluent english (which we needed as our son is the only one fluent in spanish). Each was engaging and constantly checked on our well being and comfort. While there is obviously a timetable for each expedition, they never hurried us along (or iof they did, we never realized it!). My wife loves photography and she had a field day the entire trip. You will also find the Hotel staff attentive and friendly and always eager to fulfill any request or answer any question. The restaurant offers delicious, fresh food with many regional choices. As some on this board have commented, if you have a long stay here, you may think that your choices narrow down a bit but there is always a daily special or two and our crew of 4 had no issues with food choices. The architecture of the Hotel is very interesting with the buildings preserved and used in an interesting way. They offer Hotel tours on request and while that sounds boring, you won't be disappointed with this ether. In summary, this was a fantastic Hotel and experience for us. It is worth every dollar and will appeal to a variety of traveler interests and desires. In summary, this Hotel and its staff exceeded our expectations in every way.

  • Stayed May 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank annaruthMadison_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at The Singular Patagonia, responded to this review, June 25, 2012
Dear Anna,
Thank you for taking the time to post your experience on TripAdvisor.

At The Singular Patagonia we pay attention to the slightest detail, so you can discover the Authentic Patagonia. We are thrilled we exceeded your expectations and hope to have you soon again with us in Patagonia or from 2014 in The Singular Santiago!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 5 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 21, 2012

This hotel was perfect for us. We are not huge hikers but can take 3 mile light hikes with rough terrain. We also like Luxury and the creature comforts of top preperties and this one rocked our world. It had the sensation of being a Pioneer, and an explorer. We were close to all the nearby natural wonders of the world famous Torres Del Paine National Park. But here the additional Fjords, a a connection with nature, is guaranteed. The Singular’s Chef was amazing and dedicated. The guides that were included in the full board price were expertly trained and offered us over 20 different experiences, all with different and accessible levels of difficulty. From trekking a private mountainous reservoir to sailing or kayaking the fjords. Loved every minute and will be back with my kids when they get a little older.

  • Stayed May 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank mikebrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at The Singular Patagonia, responded to this review, June 25, 2012
Dear Mike,
Thank you for taking the time to post your experience on TripAdvisor. We are happy you felt like a true pioneer which means our expeditions were indeed fun, authentic and exciting exploring the area as the original settlers did over 100 years ago.

We hope you return with your family to explore even further an discover something new.


The Singular Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Singular Patagonia

Property: The Singular Patagonia
Address: Kilometro Cinco | and Medio Norte, Puerto Bories, Puerto Natales 6160000, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Puerto Natales
#1 Family Hotel in Puerto Natales
#1 Romantic Hotel in Puerto Natales
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Singular Patagonia 4.5*
Number of rooms: 57
Official Description (provided by the hotel):
In the surroundings of Puerto Natales, The Singular Patagonia affords guests the opportunity to experience all Chilean Patagonia has to offer - the true Patagonia. From expeditions to nearby glaciers and horseback riding on private ranches to walking tours of historic Puerto Natales and adventurous treks through famed Torres del Paine, The Singular provides guests the full spectrum of extraordinary and beautiful terrain that is Patagonia. Luxury at the end of the world. ... more   less 
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Also Known As:
The Singular Patagonia Hotel Puerto Natales
The Singular Patagonia Puerto Natales, Aisen Region, Chile

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