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“Beautiful hostel”
Review of Yaganhouse

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Yaganhouse
Certificate of Excellence
Reviewed March 6, 2013 via mobile

The hostel is very well designed with artwork, nice feeling with wood and the atmosphere is really relaxing. And everything is quite clean. Breakfast is good too. Bathrooms, at a glance, look like a hotel bathroom but showers didn't work properly on the 2nd floor; either the shower door didn't close or there was no water. Only one did work. Communal computer rustic, too. The hostel's situated on O'Higgins, fairly close to everything and won't be hard to find.

  • Stayed: February 2013
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Thank Unyeondong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 - 94 of 266 reviews

Reviewed March 4, 2013

Hi. Yagan House is very central and cosy with a great shared space (though with a very slow communal compter which they really need to upgrade). We spent two nights there, one in shared dorm which was fine and one in a private room which had its own bathroom for a fraction more.
Helpful staff and a nice place to stay.

  • Stayed: February 2013, traveled as a couple
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Thank DublinmanDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

The hotel looks nice on pictures but it's far from what it's suppose to be.
We had a very uncomfortable bed because of the mattress in very bad condition.
The bathrooms were not so clean and most of them didn't work or couldn't lock.
On our arrival we wait for 30 minutes before finding eventually someone chatting outside.
The breakfast was not ready as scheduled. There was nobody and nothing ready when we came down. The staff was actually sleeping...

Room Tip: Don't choose the double room with shared bathroom, the mastress was a nightmare!
  • Stayed: February 2013, traveled as a couple
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Thank Nikoroid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulina c, Gerente at Yaganhouse, responded to this reviewResponded February 24, 2013
Google Translation

Buenos Días, lamento mucho su gran decepción...recuerdo que ese día en la mañana usted salió del hostel muy temprano (6:am) y los desayunos comienzan a las 7:00, si usted quería el servicio de desayuno mas temprano solo tiene que informar al staff, el colchón de la habitación será cambiado lo antes posible, lo sentimos nuevamente y gracias por su opinión.
Good morning, sorry your disappointment ... I remember that day in the morning you left the hostel early (6: am) and breakfast begin at 7:00, if you wanted the early breakfast service only has inform the staff, the mattress in the room will be changed as soon as possible, sorry again and thanks for your opinion.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

The main pluses:
- The spacious and cosy common room with nice music and lively atmosphere is a great place to relax after Torres del Paine trekking and meet other travellers.
- The location is good, just two blocks from main square.
- The hostel is clean.
- The staff is friendly.

Minuses:
- The walls/floors are paper thin so if you have a room right above the common room, you will hear every word of the conversation:)
- Out of 3 bathrooms on the floor only one was actually working (in the others either the lock was down or the shower itself), which made it quite crowded during 'rush' hours.
- If you're in a morning hurry to catch the bus to Torres del Paine (which majority of guests do at least one day), the breakfast might not be fully ready yet and you'll manage only to grab some bread/cereals. Another morning after the trek we had a late breakfast and it was much much richer.

Overally, the good vibe of the place makes it a recommedable option in Puerto Natales.

Room Tip: Try not to have a room right above the common room as the walls/floors are paper thin.
  • Stayed: January 2013, traveled as a couple
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Thank AventureroPolaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

The beds in this hostel were very comfy and the four bed dorms were fine except one of them that we stayed in didn't have any electric sockets. The staff were helpful, the only thing I'd say against them would be that when we arrived first two people had been put into the four bed dorm that we'd booked and we had to wait for them to come back and move their stuff so we could move in. We were given a free beer while we were waiting though. It happened again the second time we arrived that someone had been put into our dorm, luckily this time he was standing at reception and moved straight away when he was asked. Breakfast was good but the lady serving it was very slow and if you were in a rush to catch a bus that might be a problem.

  • Stayed: January 2013, traveled with friends
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Thank AOByrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

This hostel was ok in that I stuck it out for the two nights I stayed there. There is really nothing to recommend itself. It's decently clean, the rooms are stuffy, the dog roams freely and pees freely, the security is non-existent (no lock on front door and often had to wait 15-20 minutes for a front desk person to appear). There are plenty of bathrooms but something was wrong/broken in each. Staff is too young and inexperienced- had to convince them that I could buy a one-way bus ticket to Torres. Also mentioned there was a BBQ but did not make it clear that it was open to guests/cost, etc. There is heat in the rooms but can get too hot. Good wifi, half decent breakfast, bad bed and horrible pillow, bad lighting in the room. If you're booking last minute in the high season, this will work, but otherwise, go somewhere else that feels less thrown together.

  • Stayed: January 2013, traveled solo
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1  Thank travellerLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013 via mobile

Nice hostel with good breakfast.
Showers were nice and hot.
Everywhere was cleaned everyday.
WiFi was available in the dorm rooms and the kitchen area was well equipped.
The family dog provided entertainment chasing the mop!

Would stay here again...

  • Stayed: December 2012
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Thank Cynbraffers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Yaganhouse

Address: O'Higgins 584, Puerto Natales 6124141, Chile
Location: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites
Hotel Style:
Ranked #2 of 96 Specialty Lodging in Puerto Natales
Price Range: $38 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Yaganhouse 2*
Number of rooms: 6
Official Description (provided by the hotel):
"Hello and welcome to the end of the world' , we will be happy to help you in this adventure...The Yaganhouse property is located in Puerto Natales's downtown, Chile.This new property was opened to provide a safe cozy place for all types of travelers.Aconditioned and disigned for your best confort, relaxation and entertainment for cool travelers...We believe that a property is not just for sleeping but for having an unforgetable stay, for that we have comfy new beds, with new mattresses, sheets and blankets, new bathrooms, heating in the rooms, equipted kitchen our delicious breakfast will be the only reason you'll want to be out of bed in the morning.We have made a space for you to meet other travelers in our bar and cozy places. ... more   less 
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Also Known As:
Yaganhouse Puerto Natales, Aisen Region, Chile

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